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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,224 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,224 reviews

October 12, 2018

Timely Service Great, timely, professional sefvice. The process was very convienent and hassle free. I was offered a loaner but declined and looked around the dealer More

by S550 coupe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Oct 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this positive feedback! We are so pleased to hear that you had such a positive experience with us, and that Brandon ensured that your service was completed as efficiently as promised. We hope that you will continue to confide in our team for your automotive needs in the future. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 12, 2018

Thanks for the service Went in for service regarding my c250. Found bad fuel pump which was replaced under warranty thanks to Austin. Also my wife and myself looked at diffe More

by Mercedes man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider, Rene Orellana
Oct 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your incredible feedback! We are overjoyed that Austin took such good care of your service needs, and that Rene provided you with such thorough guidance in exploring your many vehicular options. It is our pleasure to serve you, and we hope that you will join us again the next time you are in need of automotive assistance! Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 12, 2018

Customer Brandon Monaco was my service advisor and I can’t say enough to show my gratitude to the servive he provided. He is very profetional and very friendly More

by Tata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Oct 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your very kind review and recommendation! We are so delighted that Brandon took such remarkable care of you during your recent service visit. It is our goal to secure our guests' full satisfaction, and we are pleased to know that we have earned your confidence as well. Please let us know what more we could assist you with in the future, and be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 12, 2018

Good Experience My salesperson, Simon Green, was very knowledgeable, helpful and friendly. I had been communicating with him for about two weeks expressing an intere More

by SatisfiedCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave this wonderful feedback! We are so pleased to know that Simon has made the entirety of your buying experience so pleasant and efficient, and it is a joy to hear of your satisfaction. Please enjoy your new vehicle, and don't hesitate to reach out if you ever have any further questions or needs for our assistance. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 12, 2018

The best experience I’ve ever had in buying my first Benz This dealership provide excellent service when we buy our first Mercedes-Benz. Specially the sales person that help us Mike Sales, he made the best an More

by Christopher Landar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sales
Oct 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Christopher, Thank you so much for your kind recommendation, and congratulations on your first Mercedes-Benz! We are so delighted that you found your buying experience with Mike to be so smooth and overall exceptional. It is our pleasure to help you, and we are thrilled to hear of your contentment with your new vehicle. We hope to see you again when you are ready for your first service. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 12, 2018

Outstanding Employee I have contacts with some of the service advisors but I find David Greene the most outstanding, accommodating and knowledgeable service representative More

by Peddoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Oct 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! We are so delighted to hear how confident you are in David's efforts, and we are thrilled that he has provided you with such overall exceptional service. We are sure he will continue to take good care of your automotive needs in the future. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 12, 2018

Rhe best experience This is the second time we bought the Mercedes from Walters and we are definitely coming back for the 3rd. Jin Lee is very patient and professional to More

by Happy camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee
Oct 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your very kind review! We feel so fortunate to have had the opportunity to work with you once again, and we are thrilled that Jin ensured that your buying experience was just as exceptional as your first. We hope you enjoy your new vehicle, and we can't wait to see you again when you are ready for your third Walter's Mercedes-Benz. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 11, 2018

Excellent customer service! Should ask for Alex Ramirez next time he is very friendly and knowledgeable. Can’t ask for more . It’s a great experience to dealing with him. More

by TUAN vu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Tuan, Thank you so much for your kind feedback! We are so delighted that Alex provided you with such friendly and informative service, and we are pleased to hear of your contentment with your overall experience. We hope that you will think of us again the next time you are in need of automotive assistance! Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 11, 2018

Great customer service Brandon Monaco helped me out. I had just moved to Arizona from Hawaii and had driven to visit my family in Corona. I was having a few strange proble More

by Luka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Oct 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Luka, Thank you so much for sharing this amazing review! It is so wonderful to hear that Brandon and the team provided you with such a remarkable experience, and we are thrilled to have earned your confidence in our efforts. It is our pleasure to take our best care of you and your automotive needs, and we look forward to continuing to provide you with the same thorough and efficient service in the future. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 11, 2018

Very nice. Did not feel pressured, very informative We have a very pleasant experience at Walters in Riverside, Ca. Morris & Gary Kunzman did not pressure us, very upfront, answered all of our question More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kunzman
Oct 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Jean, Thank you so much for this excellent review! We're overjoyed to hear that you had such a wonderful experience working with Morris and Gary, and we are thrilled that we were able to help you take home a vehicle that you love! It's great that you are so confident in the Mercedes-Benz brand, and we hope that you will continue to come to us for each of your future automotive needs! Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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