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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,347 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,347 reviews

November 28, 2018

Thank you I have been leasing cars from them for years. Each time the process had gone very smoothly. This time, last month, had a small issue, my live traffic More

by shirley_omxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee, Cody Burt
Nov 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Shirley, Thank you so much for taking the time to share your experience with us! We are delighted to hear that Jin and Cody were so helpful in ensuring that you and your automotive needs were taken care of. It is our pleasure to serve you, and we ask that you do not hesitate to give us a call if ever in the need of further assistance in the future. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 28, 2018

Andrew Wagner Great guy and great customer service would recommend him to any one trying to buy from Mercedes Benz. In and out very quickly hard to do that More

by Dimefachon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Nov 29, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Andrew this 5-star recommendation! It's great to hear that your experience with him was so efficient and positive all-around, and we hope you are enjoying your new vehicle! Please don't hesitate to contact us if there is anything more we could assist you with in the future. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 28, 2018

Wife's new car We had a good relationship with fleet manager Andrew. My wife tends to be very demanding and Andrew was able to provide a pleasant care buying experie More

by AWood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Nov 29, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations to your wife on her new vehicle! It is a pleasure to hear that Andrew was able to accommodate her needs and ensure that her buying experience was top-notch. We hope you both enjoy her new ride, and we hope to hear from you two again when the time comes for her first service. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 27, 2018

Jin Lee is Awesome! This Mercedes-Benz Dealer is by far the best one in southern California! I always have the best experience here thanks to the amazing Jin Lee. He is t More

by smash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee
Nov 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving this amazing review! We are so happy to hear of your confidence in our dealership, and we are thrilled that Jin is consistently so thorough and helpful in getting you the vehicles you are looking for- for unbeatable deals. It is our pleasure to serve you, and we look forward to continuing to do so in the future. Enjoy your new ride! Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 27, 2018

J R Rodriguez is wonderful Our battery died on the trip to big bear so we had to drive to the nearest dealer to replace the batter. There we met J R and he was so friendly and p More

by Xiaoyang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Xiao, Thank you for taking the time to share your recent experience with us! We are delighted that we could be of assistance to you during this unfortunate occurrence, and we are happy to hear that JR and the team took good care of you throughout your visit. We wish you the safest of travels, and we ask that you feel free to give us a call if there is anything more we could assist you with in the future. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 27, 2018

Metris troubles solved Adam was so helpful when I took my metris in. I had so many questions on my apple CarPlay and Adam took the time to go over the different functions of More

by Metros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Nov 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for the 5-star rating! We are happy to hear that Adam was thorough in ensuring that each of your concerns were taken care of! It's a pleasure to know that he has earned your confidence, and we look forward to the opportunity to serve you again in the future! Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 26, 2018

Great Experience and Vehicle I found a vehicle online at Walter's Mercedes Benz in California. Gene Russell was great as he always responded to my email inquiries quickly. I fle More

by Grtkatzby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Russell, Bryan Fitzpatrick
Nov 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for the recommendation! We are overjoyed that Gene was able to assist you in taking home just the vehicle you were looking for, while ensuring that your overall experience was as smooth and enjoyable as possible. We wish you the safest of travels, and we hope you enjoy your new ride! Be sure to follow us on Facebook for future specials and updates! Regards, Ray Burke - General Manager

November 26, 2018

Great service advisor and service Have been to Mercedes twice after we purchased a Thor Citation, Adam Garcia service advisor at Walter's Mercedes in Riverside for the Sprinter's, was More

by Storm19e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Nov 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave Adam this wonderful review! It is so great to know that he is consistently thorough in ensuring that you are both content and confident in the service you are receiving. It is our pleasure to serve you, and we look forward to continuing to provide you with the same efficient assistance in the future! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 26, 2018

Great service I always feel welcome 😊 David Greene is professional . I don’t know very much about cars but when I try to explain to him hes already on top of it . More

by Sigala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Nov 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this very kind review! It is a pleasure to hear of your contentment, and we are delighted that David consistently provides you with service that you can rely on. It is our utmost goal to ensure that each of your automotive needs are thoroughly taken care of, and we look forward to continuing to do so in the future. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 24, 2018

Car Service I waited for my car and it was ready when Cody said it would be. Cody inform me without pressuring me of future repair that need to be done but could More

by Love My Mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Nov 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

We are pleased to hear that your recent service was completed as efficiently as promised, and that Cody was thorough in ensuring that you were fully aware of your automotive needs. It is our priority to secure your safety, and we look forward to working with you when you join us again! Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

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