Walter's Mercedes-Benz of Riverside

Excellent service, loved our sales rep, great financing Last Friday my husband and I wanted to test drive a few different models of luxury cars to see what we liked and narrow down the our choices as we wer Last Friday my husband and I wanted to test drive a few different models of luxury cars to see what we liked and narrow down the our choices as we were interested in purchasing a new car before the end of the year. We stopped in at Walter’s Mercedes in Riverside. It was our second stop of the day and we were planning to test drive and then move on. Dina Backer approach us and asked what we were looking for. She took us upstairs where the new cars are kept and showed us a couple that met our criteria. She offered to take us on a test drive. I instantly fell in love with the Mercedes that we were looking at. On the test drive Dina pointed out a lot of the luxury features and options on the car and knew a lot about car that we were interested in. When we got back to the showroom Dina took us to her desk and asked us what it would take to get our business. My husband started talking seriously with her about purchasing the car. Dina was so professional, she was not too pushy but yet she conveyed that she was willing to do whatever she could to win our business. I really liked the way Dina gave us space to talk, but was aggressive enough to push the sale forward. I would give Dina a ten on a scale of one to ten. After we negotiated a bit we were able to settle on a great price then Dina escorted us upstairs to financing. We were assisted in the finance department by Andy Towns. He was also very professional, not pushy. He did offer us a few add on items like a discount on future services, etc. After financing was in place we were again greeted downstairs by Dina Backer who took the time to sit with us in our new car and explain every feature, button and option on the car. It was a lot of information, but I’m very glad she took the time to go over it all. Even though there was a lot I probably didn’t retain at least I have a general idea of all the features and where I can access them on the car. Dina knew that Mercedes inside and out. When our car was delivered to us there was full tank of gas, a giant bow on the hood, and the car was completely detailed. I was very impressed. Perhaps the most impressive thing that Dina did for us was to reach out the next day to see how we were liking the car and to answer any additional questions. She even sent me a link for instructions on how to program my garage door to the car. She gave me her cell number and told me that she available for questions or concerns at any time. I highly recommend Dina Backer. If you are looking for a new Mercedes be sure to ask for her, you won’t be disappointed in her attentive service. More

MB experience Shopping cars can be very stressful especially when you’re undecided on a model not to mention hoping you don’t meet a pushy salesperson. Walters Merc Shopping cars can be very stressful especially when you’re undecided on a model not to mention hoping you don’t meet a pushy salesperson. Walters Mercedes is the place to shop. They are professional in every sense of the word. That’s why I must mention Rene Orellana. He was a pleasure to work with when deciding - no pressure just a pool of knowledge that wants you to understand and enjoy the automobile you’ll be driving for a long time- a thumbs up to Rene and Walters. More

Auxiliary Battery Malfunction repair CLS550, 2013 CODY BURT: Great service. I was misquoted on this part. I had researched and priced this battery, and got several answers regarding price and where th CODY BURT: Great service. I was misquoted on this part. I had researched and priced this battery, and got several answers regarding price and where this part is located in the vehicle. Cody got the correct price, and informed me where the part was located in the vehicle. He is very professional and would gladly do business with him again. Best service day ever! More

Easy, friendly, details covered Gordon made everything easy and trouble-free. He made sure I got the vehicle I wanted, drove it 25 miles to me and brought the paperwork to my wife & Gordon made everything easy and trouble-free. He made sure I got the vehicle I wanted, drove it 25 miles to me and brought the paperwork to my wife & I. We didn't have to do anything but describe what we wanted and sign papers. In our fast paced world this was a simple procedure, and now we have a new Sprinter. He knew what to do and handled everything without delay. Great job, Gordon! More

Excellent professional service My service technician, Cody Burt, was very efficient and professional in setting up my service and keeping me informed during the service process. Ser My service technician, Cody Burt, was very efficient and professional in setting up my service and keeping me informed during the service process. Service was completed on time without any issues. More

Great service Taking my car in for service was an awesome experience. I took it in for one recall problem and David Green advices me there were two more. David prof Taking my car in for service was an awesome experience. I took it in for one recall problem and David Green advices me there were two more. David professionalism was right on point. I was happy they accommodated with a rental car until the work on my car was completed. More

Outstanding service Cody Burt and Tyler Usary are the primary reason I always have my car serviced at Walter’s. They follow through and are exceptional to work with. Addi Cody Burt and Tyler Usary are the primary reason I always have my car serviced at Walter’s. They follow through and are exceptional to work with. Additionally, this is my sixth car from Walter’s and the service department can’t be beat. I continue to be a very satisfied customer. Well done! A special thanks to George too! More

I had a excellent first time experience at Walter’s. J R Rodriguez was very helpful and knowledgeable in what was needed and recommended for my 40,000 mile service. J R Rodriguez was very helpful in expl J R Rodriguez was very helpful and knowledgeable in what was needed and recommended for my 40,000 mile service. J R Rodriguez was very helpful in explaining what was entailed in a (A) and (B) service. More

David Greene is best! David Greene is professsional, has amazing follow up and follow through. He is genuine and transparent, you never feel in the dark while your car is David Greene is professsional, has amazing follow up and follow through. He is genuine and transparent, you never feel in the dark while your car is in service. The entire staff has great teamwork and are all willing to jump in assist. Feels like a family the minute you pull in. Thank you. More

Always on top of their game I toke my car in for an issue with the gas cap and Cody was so great, he got me right in, without an appointment and they figured out the problem in l I toke my car in for an issue with the gas cap and Cody was so great, he got me right in, without an appointment and they figured out the problem in less than an hour. Thank you so much, Cody!! More