Walter's Mercedes-Benz of Riverside

Great service at Walter’s - Service Rep Cody Burt I was immediately seen upon arrival. Once a solution to the issue had been determined, Cody Burt contacted me and provided a loaner car. Walters also I was immediately seen upon arrival. Once a solution to the issue had been determined, Cody Burt contacted me and provided a loaner car. Walters also made it easy for me to trade in my loaner car for one that was more accommodating (CLA was much too small for me). Car was finished on time and best of all, the repairs were done under warranty without me having to insist that they should be covered under warranty like I’ve had to do for other cars. I really liked that Cody kept me informed via text as opposed to leaving a voice mail because it allowed me to get back to him when I had time vs stopping what I’m doing to take a call or trying to chase him down with trying to call back. It was also a good way for our exchanges to be documented so when I had to explain the issue to my wife at some point in the future, I had exact diagnosis without having to try to remember what I was told/make something up. More

Great Experience J.R Rodriquez took good care of me and my car was serviced in the said time frame. Everyone was friendly and the waiting room was pleasant and well s J.R Rodriquez took good care of me and my car was serviced in the said time frame. Everyone was friendly and the waiting room was pleasant and well stocked with delicious refreshments. Would absolutely recommend this dealership for all Mercedes Benz needs. More

The best customer service. Very professional and up kept. They are so nice, caring and kind. Always treated with respect. Absolutely the best place ever. customer service. Very professional and up kept. They are so nice, caring and kind. Always treated with respect. Absolutely the best place ever. More

Consistent good service. Walter's has a well-organized staff. From the time someone checked me in upon arrival to being led to my preferred service advisor, to registering wha Walter's has a well-organized staff. From the time someone checked me in upon arrival to being led to my preferred service advisor, to registering what I wanted done with my car and being shared with pre-service advice took only a few pleasant minutes. Estimated length of service was dead on, and payment was at the desk of the service advisor so no time wasted on my part lining for the cashier. Car was cleaned inside and outside, parked pointing to the exit, and I comfortably drove off as soon as I was handed my key. More

Wonderful service during a difficult time I would just like to take a moment to give Richard Akigbe from Walters Mercedes of Riverside a 5 star review. I came to Walters a week after being re I would just like to take a moment to give Richard Akigbe from Walters Mercedes of Riverside a 5 star review. I came to Walters a week after being rear ended and only one day after being told my GLK 350 was a total loss by insurance. I had no idea what I wanted nor was I prepared necessarily to purchase a new vehicle. I wasn't sure if I wanted another GLK, or something different. I knew I did want something with more room. I was immediately greeted by Richard and I must say he was so welcoming and really down to earth with is my kind of person. I like to be made to feel welcome and comfortable. Especially given the circumstances. Richard shared my love of the GLK. He introduced me to many people who also worked there and told them my story. He took me up to see a couple cars and he was so knowledgable about all the features. I told him I loved my GLK 350 but wanted something with more room. He showed me a GLC 300 which I immediately feel in love with. At no point did he rush me or pressure me. He was extremely patient with me and answered all of my questions. And there were a lot. From the minute I walked in, to the minute I walked out with my new GLC 300, he was right there helping me every step of the way. Down to carrying my car seat for me and arranging to have my rental dropped off for me. I could not have asked for a better experience. He even sat in the car with me before I drove it off and programmed my phone, and all the other features, walked me through the radio, Satellite radio, picking stations, lighting preferences, and even tried to program my garage door which has never worked in any of my Mercedes but Richard gave it a shot anyway. He's just an all around great guy. I felt like he cared that I was happy with my purchase and that I was getting something that would suit my needs. I just felt so taken care of. I can't say it enough. I hope I won't need another car anytime soon, but if I do, Richard is my man. I bought my last two at house of imports. He's going to be my reason to visit Walters again for any further car buying needs. I'm sold. Thank you again Richard. I love my new car and drove it to say goodbye to my GLK. You truly made a bad day a good one for me. More

Great guest servce Andrew and Raul are a great team and do go out of their way to make you feel good about your experience. Raul has great patience in providing informat Andrew and Raul are a great team and do go out of their way to make you feel good about your experience. Raul has great patience in providing information about the vehicle. Andrew knows everything about the Mercedes. More

Excellent Experience Andrew and his team member Raul were helpful and friendly. Andrew worked with me to fine the car that I wanted within my budget while being upfront an Andrew and his team member Raul were helpful and friendly. Andrew worked with me to fine the car that I wanted within my budget while being upfront and pressure free. It was a pleasure working with Andrew and Raul they provided me with an excellent car buying experience. It was a pleasure working with them and I would highly recommend you ask for them if you go into Walters dealership. More

BEST NEW CAR BUYING EXPERIENCE I EVER HAD. Every item was explain in full detail, service is Excellent. Friendly, courteous and very khologeble Team at Riverside Mercedes Walters, Raul, Andr Every item was explain in full detail, service is Excellent. Friendly, courteous and very khologeble Team at Riverside Mercedes Walters, Raul, Andrew and Bryan Exceeded my expectations. Great work guys. Best prices in All inland Empire. My family and myself are DELIGHTED. More

Unfriendly Salesperson Peter was impatient with me. I was willing to purchase the Mercedes car but he didn't want to work with me on the price. He felt annoyed with bargaini Peter was impatient with me. I was willing to purchase the Mercedes car but he didn't want to work with me on the price. He felt annoyed with bargaining the price. He didn't want to ask the sales manager on the asking price. More

Eddie Elsayed, The Closer, The Man! This review is for Eddie. Long story short. This guy is simply amazing. I purchased over 9 cars and he’s by far my favorite. This review is for Eddie. Long story short. This guy is simply amazing. I purchased over 9 cars and he’s by far my favorite. More