Walter's Mercedes-Benz of Riverside

Service experience I bought a brand new S450 in March 2018. It has been giving me problems since then. The center console touch panel does not work sometimes. And someti I bought a brand new S450 in March 2018. It has been giving me problems since then. The center console touch panel does not work sometimes. And sometimes the main center screen starts changing options on its own. First time I went there, I was told nothing was wrong and if I get a video of what is happening they will consider to fix my problem. So I got the video of the options changing while I was driving (which was definitely not safe) and I turned the car in again. They said that there was some software upgrade and it was fixed. However, the same day I found that the touch center console is not working. I took a video and sent it to them and they requested to turn the car back in again. This is really inconvenient and I would not go for Mercedes cars again. I used to drive a Porsche and I think I should switch back again. More

Extremely smooth transaction and excellent staff! This was probably the smoothest transaction I've ever had with an automobile dealership! Usually purchasing/leasing a vehicle becomes a stressful occu This was probably the smoothest transaction I've ever had with an automobile dealership! Usually purchasing/leasing a vehicle becomes a stressful occurrence and no longer becomes a pleasure by the time its over, but these guys made it unbelievably easy. I identified a vehicle on their website that I was interested in leasing and explained to Mike Sales and Rene Orellana what I was looking for in terms of the vehicle and the financial aspect (pulling forward an existing lease) and getting into a superbly priced lease that made sense to me after I had done quite a bit of research and shopping on my own. After a few emails, we were able to come to an agreement on all of the details before I even stepped into the dealership. When I arrived for my appointment Mike was there to greet me and introduced me to Rene. They both took me to the vehicle to check it out and went over the key features. From that point, I worked with Rene to complete the paperwork. He was extremely cordial and friendly, but focused on making sure all of the numbers made sense and that we wrapped up things quickly. Soon thereafter I was introduced to Justin Campbell in Finance who was just as efficient, and he gave me great tips and information regarding my options. Everything was explained clearly and there was no pressure to purchase extras and no confusing number games. While I was working with Justin, Rene took my 2 young boys into the showroom and spent time with them sitting in the various cars and showing them the features. It truly made their day. Every other staff member at the dealership was friendly and welcoming throughout the evening. I can't reiterate enough how this experience made me enjoy taking delivery of my new car. Thanks again Mike, Rene, and Justin. You guys are amazing! More

Excellent Customer Service The Service at Walter's Mercedes of Riverside is excellent.. Service Advisor Austin Schneider did an excellent job.. he stayed in contact with me dail The Service at Walter's Mercedes of Riverside is excellent.. Service Advisor Austin Schneider did an excellent job.. he stayed in contact with me daily and set me up with everything needed. More

Rene orellana Customer Service Rene Orellana truly gave me the red carpet treatment. He explained every intricate detail and made sure that I understood exactly what everything mean Rene Orellana truly gave me the red carpet treatment. He explained every intricate detail and made sure that I understood exactly what everything meant in my contract, as well as how to use the bell and whistles that came with my new Mercedes. I will be using him again as well as referring to all my friends and family. More

Mike Sales at Walters Mercedez Benz is Amazing! Not only did i get my dream car, but Mike and the sales team at Mercedez Benz in Riverside greeted me with cheer and positivity that they would get me Not only did i get my dream car, but Mike and the sales team at Mercedez Benz in Riverside greeted me with cheer and positivity that they would get me approved and in a beautiful car. They made every step easy and relaxing and thats rare in an auto dealership. I highly recommend seeing Mike Sales and the enture team at Walters Meecedez-Benz in Riverside. Great ecperience and worth the upgrade! More

Great Experience with Cody Burt CodyBurt was there to give me 100% attention and needs for my car. Experience went very smooth and easy during and after. Will be coming. CodyBurt was there to give me 100% attention and needs for my car. Experience went very smooth and easy during and after. Will be coming. More

JR Rodriguez is always helpful and accomidating. He is personalable and answers all our questions or concerns. We highly recommend him to anyone requesting servi is always helpful and accomidating. He is personalable and answers all our questions or concerns. We highly recommend him to anyone requesting service. More

Excellent Experience David Green met all my needs and was very pleased with his professionalism. Will always service my vehicle here. Prompt and delivered as expected. Th David Green met all my needs and was very pleased with his professionalism. Will always service my vehicle here. Prompt and delivered as expected. Thanks David! More

By far the easiest car purchase I've ever made Alan Villasenor and Brian (Sales Manager) made my buying experience so comfortable my wife and I are still talking about it and telling our friends. A Alan Villasenor and Brian (Sales Manager) made my buying experience so comfortable my wife and I are still talking about it and telling our friends. Alan took a very nice and personal video of the car showing me the car in a level of detail you can't get from pictures (after hours too), that was something I've never experienced. Usually a dealership is only interested in you when your on the lot, and then they are pushy. Alan and Brian are the opposite, they are truly interested in making you feel comfortable, answering questions and making you feel like your buying a car from a relative. You just don't see dealers being so enthusiastic and professional while having fun like these guys are. Thanks again for all your help Ponch! More

Ongoing communication I have been please with the Service that not only Walters Mercedes Benz provides, but further more with Mr. David Greene’s ongoing communication, via I have been please with the Service that not only Walters Mercedes Benz provides, but further more with Mr. David Greene’s ongoing communication, via phone, text and email. I know everytime I take my car in that I will get follow up information asap. Thank you For all your help and support. More