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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,224 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,224 reviews

November 06, 2018

Eddy Elsayed's service was excellent. I thought Eddy Elsayed's service was attentive, thorough, knowledgeable and professional. He was patient and helpful and I would recommend him to frie More

by Amy Harrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Burke
Nov 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Amy, Thank you for taking the time to leave Eddy this excellent rating and recommendation! We are thrilled that he could be of such great assistance to you, as it is our goal to provide our guests with nothing short of thorough and efficient service. Please let us know if there is anything more we could help you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 06, 2018

Excellent service as usual. Service was quick and waiting room was very comfy. Plenty of private seating. Reasonably quite and well stocked with snacks and coffee. No up-sell More

by Douglas C Kinzle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Douglas, We appreciate you taking the time to leave us this excellent review! It is our goal to provide our guests with the most comfortable and efficient experiences possible, and we are pleased to have earned your satisfaction. Thank you! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 06, 2018

Great Service Austin was great in helping me with my repairs for my Cla250! He was prompt and gave me advice on what needs to be done to my vehicle and the severity More

by chandlernicolee@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Chandler, Thank you for taking the time to share this positive feedback! It's so great to hear that Austin was thorough in ensuring that you and your vehicle were well taken care of. We are so glad that you have been consistently content with his service, and we are sure that he and the team will continue to meet your expectations in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 06, 2018

Vehicle Service and Software Upgrade Very nice accommodations for waiting; wi-fi, snacks, coffee, etc. Though there were difficulties with the Mercedes server, Brandon made every effort More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Carl, Thank you so much for your excellent review! We are so pleased that Brandon ensured that you left both content and confident in your service. We appreciate the opportunity to work with you, and we hope to hear from you again when you are in need of further automotive assistance in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 06, 2018

Gene Russell is the Best! I have purchased several cars over the years and I never had such a warm experience as I had with Gene Russell at Walter’s Mercedes Benz of Riverside. More

by Benzgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ari Abdolhosseini, Gene Russell
Nov 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your amazing review and recommendation! We are overjoyed to know that you had such a hassle-free and overall extraordinary experience working with Gene on the purchase of your new vehicle, and he will be thrilled to hear that he has earned your confidence. We hope you enjoy your new vehicle, and we look forward to serving you again in the future! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 06, 2018

Excellent It was a great experience and my cars looks like a new car. Service technician Brandon was really helpful and indicated what is really needed for my More

by ReneBenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Rene, Thank you so much for your excellent feedback! We are thrilled to hear that you are so happy with the quality of service that Brandon and the team provided you, and we are delighted that you felt so well taken care of. Please let us know what more we could do for you in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 06, 2018

excellent service Issaid Barragan was the best. Without him I would not have the van I wanted. He made it happen. He is a young man on the move. Courteous, ambitio More

by Sprinter guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaid Barragan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Thackeray
Nov 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent recommendation, and congratulations on your new van! We are thrilled that Isaid was able to make things happen for you and get you into exactly the vehicle you were looking for! It is a pleasure to hear of your satisfaction, and we hope to work with you again when it is time for your first service! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Great service Cody Burt at Walter’s Mercedes Benz of Riverside provided excellent service. It’s the reason I always service my car at Walter’s Mercedes Benz. More

by Jts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this 5-star rating! We're pleased to know that Cody's efforts have earned your confidence, and we look forward to continuing to provide you with the same quality service for years to come! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Great Service Experience! Thanks Walters for your excellent and, as usual, great service. JR Rodriguez is always excellent, very professional and always extremely helpful. In f More

by Loretta H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Loretta, It's a pleasure to hear that your first service visit for your GLC 300 was so positive all-around. We are so glad that we could be of assistance to you and that you are so satisfied with the quality of work completed. We look forward to the opportunity to provide you with the same quality vehicular care the next time you are in need of automotive assistance. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Nice person would definitely go back to him He works good with the customer and try’s his best to help them out and keeps you updated with everything and helps out hooked me up More

by Maney951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave David this kind review! It's so great to hear of your contentment and confidence in his service. It is our pleasure to serve you, and we look forward to hearing from you again the next time you are in need of automotive assistance. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

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