Walter's Mercedes-Benz of Riverside

Recent service experience I’m happy with my recent service experience. Austin Schneider is an excellent service advisor - very knowledgeable, courteous and friendly. After the I’m happy with my recent service experience. Austin Schneider is an excellent service advisor - very knowledgeable, courteous and friendly. After the service, he even caught an error by the cashier - failing to apply the $150 October tire discount - and ensured that a refund was sent to me. I truly appreciate that. More

Excellent. Friendly, extremely helpful. Never been disappointed in the 18+ years I've been a customer at Walter's Mercedes Benz. I recommend this dealership to Friendly, extremely helpful. Never been disappointed in the 18+ years I've been a customer at Walter's Mercedes Benz. I recommend this dealership to every one. More

New CLA 250 I had a great experience at Walters Mercedes Benz. Upon arrival i was greater by Jackie Nasser. She was friendly and extremely helpful at answering al I had a great experience at Walters Mercedes Benz. Upon arrival i was greater by Jackie Nasser. She was friendly and extremely helpful at answering all of my questions. I was in and out in no time with the deal and car that i wanted. She even called me the next day to make sure everything was fine. 5 stars ! More

Good recommendation for good team work regarding both Thank you Andrew and Raul for helping me and allowing me to get an awesome Car and deal you are awesome and I will not hesitate to come back and send Thank you Andrew and Raul for helping me and allowing me to get an awesome Car and deal you are awesome and I will not hesitate to come back and send my friends your way God bless you More

wonderful MB purchase experience Our sales rep Alan was great- knowledgeable, helpful, and answered all of our questions. We would def rec him and the Walter dealership location in th Our sales rep Alan was great- knowledgeable, helpful, and answered all of our questions. We would def rec him and the Walter dealership location in the future and come back ourselves. More

Buying GLC 300 without hassle My wife wanted GLC with all the features It was not available in US SO Bryan , Andrew & Raul Gould one that was on the ship heading towards LONG BE My wife wanted GLC with all the features It was not available in US SO Bryan , Andrew & Raul Gould one that was on the ship heading towards LONG BEACH They secured the car for us We were keep up to date on the location of Ship When the Car arrived, Andrew set us a video of the Car It was delivered to our home Raul come and showed all the features of the car No hassle doing paper work I love Walters dealership and their staff More

Awsome Service Alex was extremely helpful in getting me setup in the system and get the flat tire fixed. The team was very hospitable and courteous, Kudos to the tea Alex was extremely helpful in getting me setup in the system and get the flat tire fixed. The team was very hospitable and courteous, Kudos to the team More

Disaappointed Customer I've been with Mercedes many of years and have never had such a horrible experience until I went to the Riversides location.. I will NEVER go there a I've been with Mercedes many of years and have never had such a horrible experience until I went to the Riversides location.. I will NEVER go there again, the service was so BAD that I am thinking about getting rid of my Mercedes all together!! I went in for a B service on Friday Nov 2nd. Cody was the rep that checked me in. He indicated that I am due for the B service and stated it is $409. I ask about a coupon that I had and he indicated the $409 captures it. he indicated that there was a recall and that the car might take a bit longer. He went on to fill out the paperwork and have me sign. I NEVER had to read what I was signing before as I was NEVER hustled before. I later got a text indicating my car was done and a link to check out, that is when I realized there was serviced added that was not communicated to me nor was the addl cost indicated to me either (around $900). I called the service department on my way to pick up my car, and it got worse. Spoke to Cody where he indicated that they will eat the cost, then his manager call me back - Mark (rude) and indicated that I signed it and I will have to pay for it. They may be able to give me a small discount.. Whereas I asked to speak to his boss. When I arrived he had me speak to Tyler, as if it couldn't get any worse, he was a complete xxxxxxx! Very conformational, spoke to me as if I was a child (I'm sure he wasn't any older than 25 so this explains his behavior). I basically told him I was not going to sit here and argue with him. If I was aware of the cost I would have went straight to the cashier and paid it. I was lied to, disrespected and a complete waste of my time dealing with these children. I cant believe Mercedes has these types of employees I am completely floored and disappointed!! Never ever ever will I go to this Mercedes again and probably will NEVER EVER buy another one because of this isolated incident Very unfortunate. The only reason why there is a star indicated is it would not let me leave it BLANK or put a negative!!! More

Professional, friendly and knowledgeable I purchased a 2019 Mercedes G550 from Alan Villasenor. It was hands down the best car buying experience I have ever had. He was so warm and friendly, I purchased a 2019 Mercedes G550 from Alan Villasenor. It was hands down the best car buying experience I have ever had. He was so warm and friendly, extremely knowledgeable, and beyond helpful. After the sales experience, he followed up with a very cool video email, and a phone call to see how I was enjoying my new car. I will definitely recommend Walter’s Mercedes to friends and family, and I thank Alan for such a wonderful experience. More

Had tire issues . Brandon went above and beyond to help me.. He handled all my requests professionally and had my car ready on time. Very impressed with your servi Brandon went above and beyond to help me.. He handled all my requests professionally and had my car ready on time. Very impressed with your service Brandon Thank you BTW Andrew in sales is The Man.... More