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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,224 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,224 reviews

November 17, 2018

service my Mercedez at walters mercedez I have been having my car serviced for the past 3 years at Walters. I have always dealt with Alex Ramirez he is very professional and courteous and ex More

by panda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jin Lee, Julio Guerrero
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind review and your confidence in our service team! We are so grateful to have had the opportunity to serve you for the past three years, and it's great to hear that you are consistently content with the quality and efficiency of our efforts. We are sure that Alex and the team will continue to take good care of your automotive needs for years to come. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 16, 2018

Great service!!! Brandon Monaco has been my service advisor for years and he always takes the time to address my concerns. Brandon and the entire service team show the More

by Audrey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Audrey, Thank you so much for sharing this 5-star review! It's so great that each experience that you have working with Brandon is so positive, and we are so glad that your recent visit was no different! He will be so happy to hear of your kind words, and we are sure that he will continue to take good care of your automotive needs in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 16, 2018

Merc C-63 AMG Steering Lock Remove & Replace The work was performed to my complete satisfaction although the repairs took considerably longer than I anticipated as I was without my car for 7 days More

by giguere5973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Jack, We appreciate you taking the time to leave us this positive feedback. We are pleased that David kept you well informed throughout the entirety of your experience, and that he ensured that your contentment and confidence were secured. We strive to provide our guests with nothing short of thorough service, and we look forward to continuing to do so for you in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 16, 2018

Excellent Austin S. Was great. I am pleased with my visit , he took care of me in a timely manner , and made me feel like a valued customer . More

by Salmaayass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Schneider
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Salma, Thank you for taking the time to let us know how your recent experience with Austin went! We are so delighted that he and Eddy ensured that you and your vehicle were efficiently taken care of, and we are proud to have secured your satisfaction. Please let us know what more we could assist you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 15, 2018

Very Happy with Riverside Benz We were shopping for a lease deal. When I contacted the dealer, they responded very quick. One of fleet department manage Andrew gave us very clear an More

by JST Diamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul, Andrew Wagner
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave us this wonderful review! We are so appreciative of your decision to work with us, and we are thrilled to know that Andrew and Raul provided you with exceptional assistance and a remarkable deal. It is our goal to ensure that our guests leave our dealership in vehicles they love, and we are so excited for you to enjoy yours and all of its great features! Please let us know if there is anything more we could help you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 14, 2018

Amazing experience!! My experience with MB Riverside was amazing!! Wale Alexander helped us from beginning to end. He was very informational, funny & made sure I left with More

by Marloh07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wale Alexander
Nov 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

We hope you're enjoying your dream car! Thank you so much for taking the time to share your great experience with Wale, we're happy to hear he provided such great service. Be sure to follow us on Facebook for future specials and updates. Regards, Ray Burke - General Manager

November 14, 2018

Great Car - Average service My husband and I were so excited to buy our first Mercedes! We chose the GLC 300 which drives like a dream. The car sells itself , so smooth and great More

by MBGLC300Mads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Russell
November 14, 2018

LIke car shopping with a buddy! Rene Orellano was great in all the ways you could hope for in shopping for a car. From vehicle knowledge, to brand knowledge, to everything that can More

by Craney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Burke, Rene Orellana
November 13, 2018

Women sales people.... Rock! Dina Backer was amazing she knew her stuff. She’s extremely knowledgeable about the model I chose the E450. I went to several places and made many ph More

by elwilliam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Backer
Nov 14, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave Dina this incredible review! We are overjoyed to hear that she was so remarkably transparent, informative, and helpful, and it's great to know that her high level of knowledge was made evident through her service. It is wonderful that she has earned your confidence and full satisfaction, and we hope you are enjoying your new vehicle! Be sure to follow us on Facebook for future specials and updates. Regards, Ray Burke - General Manager

November 13, 2018

Smart Shopping Rick Akigbe guided us through the purchase process yesterday when we popped in without an appointment. We had our eyes on a used vehicle and brought i More

by HooperJ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Akigbe
Nov 14, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this excellent feedback! It's a joy to hear that Rick could be of such great assistance to you in helping you take home exactly the vehicle you had in mind. We are so glad that he was thorough in ensuring that you and your daughter were well taken care of and that your overall experience was as smooth and transparent as possible, and we hope you two enjoy your new vehicle! Be sure to follow us on Facebook for future specials and updates. Regards, Ray Burke - General Manager

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