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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,223 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,223 reviews

December 02, 2018

Outstanding service and no was never an answer here. Wonderful attention to detail, great selection of cars and your staff here all deserve a 10 out of 10 rating. Dealt with Rick akagibe who was outstan More

by Vanilla100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel in service/concierge. , Rick Akigbe
Dec 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this wonderful review! We are overjoyed that Rick provided you with remarkable assistance and a great deal! We are proud to have earned your 10/10 rating, and we hope to do so again when the time comes for your first service! Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

December 01, 2018

This was the best shopping experience ever! I am so pleased! I truly enjoyed buying the car from Andrew Wagner. Raul Ayala and Christian Garcia were also wonderful. The service I received and the personal att More

by janelleewoodward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner, Christian Felix
Dec 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Janelle, Thank you so much for your incredible review, and congratulations on your new vehicle! We are thrilled that Andrew, Raul, and Christian were so thorough in ensuring that you were well taken care of and that you took home the car of your dreams! We are so happy to hear of your satisfaction, and we can't wait for the opportunity to work with you again! Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

December 01, 2018

Easy time reset Adam is always so helpful when we bring our cars and van in. I was so confused on setting the time on my van and Adam was helpful enough to set the ti More

by Daniel fruit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Dec 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Daniel, Thank you so much for your positive feedback! It is our pleasure to assist you, and we are glad that Adam ensured that you were fully informed and confident in your service. We always aim to provide our guests with exceptional experiences, and we look forward to the opportunity to do so again when the time comes for your next service! Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

December 01, 2018

The Mercedes difference Andrew Wagner was fantastic throughout my mom's car shopping experience. Raul Ayala was also great because he speaks Spanish and made us feel very com More

by First timer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Dec 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind recommendation! We are so glad that Andrew and Raul could be of such great assistance to you and your mother during the process of purchasing her new car. It is such a pleasure to hear how happy she is with her new vehicle, and we ask you both to feel free to give us a call if there is anything more we could assist you with in the future! Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 30, 2018

Best car buying experience Leased a 2019 GLC and Jackie Nasser provided exceptional service from start to finish. Her knowledge , professionalism and attention to detail set her More

by 2019AMGGLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Nasser
Dec 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new Mercedes-Benz GLC! We are happy to hear that your experience with Jackie was so thorough and efficient- from start to finish, and that her attentiveness and professionalism ultimately earned your confidence. It's so great to hear of your satisfaction, and we ask that you feel free to contact us if there is anything more that she or the team could assist you with in the future. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 30, 2018

Holiday The holidays is the busiest time of year for my business whic means I need my company vehicle serviced in a timely manner. Thanks Adam for the quick a More

by Jens123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Dec 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are so glad that Adam was able to take care of your company vehicle- quickly and efficiently. Please don't hesitate to contact us if there is any further service we may offer you in the near future, and be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager!

November 28, 2018

Thank you I have been leasing cars from them for years. Each time the process had gone very smoothly. This time, last month, had a small issue, my live traffic More

by shirley_omxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee, Cody Burt
Nov 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Shirley, Thank you so much for taking the time to share your experience with us! We are delighted to hear that Jin and Cody were so helpful in ensuring that you and your automotive needs were taken care of. It is our pleasure to serve you, and we ask that you do not hesitate to give us a call if ever in the need of further assistance in the future. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 28, 2018

Andrew Wagner Great guy and great customer service would recommend him to any one trying to buy from Mercedes Benz. In and out very quickly hard to do that More

by Dimefachon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Nov 29, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Andrew this 5-star recommendation! It's great to hear that your experience with him was so efficient and positive all-around, and we hope you are enjoying your new vehicle! Please don't hesitate to contact us if there is anything more we could assist you with in the future. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 28, 2018

Wife's new car We had a good relationship with fleet manager Andrew. My wife tends to be very demanding and Andrew was able to provide a pleasant care buying experie More

by AWood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Nov 29, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations to your wife on her new vehicle! It is a pleasure to hear that Andrew was able to accommodate her needs and ensure that her buying experience was top-notch. We hope you both enjoy her new ride, and we hope to hear from you two again when the time comes for her first service. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 27, 2018

Jin Lee is Awesome! This Mercedes-Benz Dealer is by far the best one in southern California! I always have the best experience here thanks to the amazing Jin Lee. He is t More

by smash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee
Nov 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving this amazing review! We are so happy to hear of your confidence in our dealership, and we are thrilled that Jin is consistently so thorough and helpful in getting you the vehicles you are looking for- for unbeatable deals. It is our pleasure to serve you, and we look forward to continuing to do so in the future. Enjoy your new ride! Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

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