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Walter's Mercedes-Benz of Riverside

Riverside, CA

Overview
Employees
Reviews
Vehicles
4.9
6,398 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,398 reviews

February 23, 2024

Your service department is a scam. Not resetting service notice on the dashboard because I chose to have minimum service performed, is a scam. More

by ph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Walter's Mercedes-Benz of Riverside responded

Hi, I’d love to learn more about what happened here? If you have the service that’s required to turn off the dashboard notice then it gets turned off. We certainly, wouldn’t withhold that for any other reason. Let’s get to the bottom of what’s going on here. Could you please call me at the number below? Erwin Artacho General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

Feb 26, 2024 -

ph responded

I clearly explained that I chose to have minimum service performed, verses service that's required, so regardless of my choice, I believe the dashboard notice should be turned off.

February 23, 2024

Walter’s Mercedes Benz in Riverside has consistently provided excellent service for me and my family. The dealership is clean, staff is friendly and helpful, and wait times are manageable. More

by ksykes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with through and efficient service. We are pleased to know that they were friendly and helpful. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 23, 2024

Ash and Erwin where absolutely perfect. From start to finish no back and forth just straight forward and very professional. will definitely do business again. More

by otto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erwin Artacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Walter's Mercedes-Benz of Riverside responded

Otto, We greatly appreciate you for leaving Ash and Erwin this spectacular review! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they were straight forward and very professional. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 22, 2024

Eddy truly goes above and beyond for his customers. He will get you the best price and look for the exact details you need. He is kind and patient. I would never buy a car from anyone else! Thank you E More

by smahmoud92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your wonderful review! Our guests' satisfaction is our utmost priority, and we are glad that Eddy and Liliana were both kind and helpful. It is our pleasure to assist you in any way possible. We look forward to an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 22, 2024

Service advisor Kelly S. was excellent. Very thorough and professional. She kept me informed as to the progress of my repairs/service. More

by Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Walter's Mercedes-Benz of Riverside responded

Lewis, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was very through and professional. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 21, 2024

Eddy Elsayed was very kind and caring. Amazing customer service. Made the process quick and easy. More

by Luanna Akopyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Walter's Mercedes-Benz of Riverside responded

Luanna, We greatly appreciate you for leaving Eddy this marvelous review! We are honored to have had the opportunity to work with you and we are glad that Eddy could provide you with top notch service. We are delighted to know that he was very kind and caring. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 20, 2024

Thank you Kelly! The service is always the best. You can tell how much you value your customers! More

by VivGU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing phenomenal and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she values you as a customer. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 19, 2024

Ash Botello was my sales advisor and I had an awesome experience working with her. I spoke to about 5 or 6 different Mercedes dealerships as part of my car buying process and she was by far the best to w More

by DLecot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Walter's Mercedes-Benz of Riverside responded

DLecot, Thank you so much for leaving Ashley this fantastic review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that Ashley could provide you with A+ service. We are happy to know that she worked with you on all of your requests. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 19, 2024

Loved working with ash Botello , such a pleasant person to work with very knowledgeable and friendly More

by Galedgb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving Ashley this flawless review! We are honored to have had the opportunity to work with you and we are glad that Ashley could provide you with 5-star service. We are pleased to know that she was pleasant to work with, very knowledgeable and friendly. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 17, 2024

Kelly was helpful and professional! She helped me resolve my issue with ease and care. Thank you! More

by Mizene Perez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Walter's Mercedes-Benz of Riverside responded

Mizene, Thank you so much for leaving Kelly this positive review! We are glad to hear that Kelly took great care of you and your automotive needs. We are happy to know that she was helpful and professional. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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