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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,223 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,223 reviews

December 28, 2018

Best car buying experience ever Absolutely no hassle. They really put their best effort in making it easy without trying to take advantage of you in the end. I’ve purchased a lot of More

by DirtMerchant28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this wonderful review! It is a pleasure to hear that your recent buying experience with Andrew and Raul was smooth and enjoyable, and we are overjoyed that we were able to get you the deal you were looking for. We hope you enjoy your new vehicle, and we look forward to the opportunity to serve you again. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 28, 2018

First Mercedes Benz purchase...Awesome Experience I have wanted a Benz for as long as I could remember. I told myself I'm just going to look because I need to shop around and make sure I get the best More

by Blessed2018
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner, Bryan Fitzpatrick
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Renee, Congratulations on your new Mercedes-Benz! We are honored to have been able to assist you with this special buying experience, and we are thrilled that Andrew and Raul were thorough in ensuring that you were both content and confident in your purchase! We are excited for you to enjoy your new Mercedes-Benz GLC 300, and we thank you for doing business with us at Walter's! We hope to see you when the time comes for your first service. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 28, 2018

One satisfied customer ♡ Alex Ramirez was very jolly! Kind of like Santa Claus in a way.. he was very helpful and kind. He answered all of my questions that I had for him. He More

by Ace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Ace, Thank you so much for your very kind review! We are overjoyed that Alex could be of such great assistance to you, and we are delighted that he took care of your vehicular needs and concerns so efficiently. Please don't hesitate to contact us if there is anything more that he or the team could assist you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 28, 2018

Service I have been taking my car to Walter Mercedes since 2012 for service. Brandon Monaco has helped me for many years and he is very professional, honest More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Vicki, We appreciate your continued confidence in our service department, and we are pleased to know that Brandon has consistently provided you with transparent and reliable guidance. It is our pleasure to serve you, and we hope to continue working with you for many years to come. Be sure to follow us on Facebook for future specials and updates. Regards, Ray Burke - General Manager

December 28, 2018

New Mercedes Absolutely love Walters Mercedes! Andrew Wagner is beyond helpful & Keeps in touch throughout the year to check how I’m enjoying my car! His assistant More

by rindi86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Jan 02, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your very kind review! We are happy to hear that Andrew and Raul are consistently of such wonderful assistance to you, and we are proud to have your confidence and loyalty. We hope you are enjoying your vehicle and all of its great features, and we look forward to continuing to serve you in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 27, 2018

Thanks Alex Ramirez Great customer service! Thank you, Alex for taking care of me and my vehicle. I was in a loaner car in no time, and my car was ready sooner than expec More

by Jsammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this great review! We are pleased to hear that both you and your vehicle were efficiently taken care of during your recent visit, and we look forward to continuing to offer you the same quality service in the future! Drive safely, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 27, 2018

Excellent experience I had one of the best car buying experiences ever at Walters Mercedes Benz of Riverside. I usually buy my cars at a different dealership. I went to More

by Perer JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Breunig, Glen Thackeray
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and we are thrilled that your overall experience did not disappoint. It is a pleasure to hear that Gordon was able to accommodate your needs and ultimately guide you to your perfect vehicle. and we hope that you confide in our dealership again for your future automotive needs. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 27, 2018

The service was great ! Dina Backer was very knowledgeable,friendly and helpful. She spent hours with us going through all the vehicle options and let us test drive the sa More

by Wine1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dina Backer
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your amazing feedback and recommendation! It is wonderful to hear that Dina was so thorough in introducing you to your options and ensuring that you selected the perfect one! We hope you enjoy your new vehicle, and we thank you for the opportunity to do business with you. We look forward to working with you again. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 27, 2018

Oil Change service Service was great, David Greene, was very knowledgeable and friendly , he explain things that we need to replace in short time to prevent damages i More

by JESUS R LOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Jesus, It's great to hear that David was so thorough in getting your vehicle taken care of, as it is our utmost priority to maintain the safety of your vehicle! Please drive safely, and let us know how else we may serve you in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 27, 2018

Great Service I took my car in for a quick look at my tire and David was so helpful. He found a nail that I didn't see and was a ke to get a new tire put on quickly More

by Samantha R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Samantha, Your safety and satisfaction are so important to us, and we are pleased to hear that David was able to get you and your vehicle taken care of so efficiently. Please don't hesitate to give us a call if there is anything more we may assist you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

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