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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,148 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,148 reviews

December 27, 2018

Excellent experience I had one of the best car buying experiences ever at Walters Mercedes Benz of Riverside. I usually buy my cars at a different dealership. I went to More

by Perer JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Breunig, Glen Thackeray
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and we are thrilled that your overall experience did not disappoint. It is a pleasure to hear that Gordon was able to accommodate your needs and ultimately guide you to your perfect vehicle. and we hope that you confide in our dealership again for your future automotive needs. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 27, 2018

Great Service I took my car in for a quick look at my tire and David was so helpful. He found a nail that I didn't see and was a ke to get a new tire put on quickly More

by Samantha R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Greene
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Samantha, Your safety and satisfaction are so important to us, and we are pleased to hear that David was able to get you and your vehicle taken care of so efficiently. Please don't hesitate to give us a call if there is anything more we may assist you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 27, 2018

Great service and will definitely be back! Customer service is huge with me and JR was on the top of his game. Made me feel right at home and took care of me like family! More

by Joeguz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Joe, We strive to ensure that our guests' dealer experiences are as comfortable and enjoyable as possible, and we are happy to hear that JR took such good care of you throughout your recent service visit. We appreciate your excellent rating, and we look forward to the opportunity to serve you again in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 27, 2018

Oil Change service Service was great, David Greene, was very knowledgeable and friendly , he explain things that we need to replace in short time to prevent damages i More

by JESUS R LOPEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Greene
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Jesus, It's great to hear that David was so thorough in getting your vehicle taken care of, as it is our utmost priority to maintain the safety of your vehicle! Please drive safely, and let us know how else we may serve you in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 27, 2018

One satisfied customer ♡ Alex Ramirez was very jolly! Kind of like Santa Claus in a way.. he was very helpful and kind. He answered all of my questions that I had for him. He More

by Ace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Ace, Thank you so much for your very kind review! We are overjoyed that Alex could be of such great assistance to you, and we are delighted that he took care of your vehicular needs and concerns so efficiently. Please don't hesitate to contact us if there is anything more that he or the team could assist you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 27, 2018

The service was great ! Dina Backer was very knowledgeable,friendly and helpful. She spent hours with us going through all the vehicle options and let us test drive the sa More

by Wine1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dina Backer
Dec 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your amazing feedback and recommendation! It is wonderful to hear that Dina was so thorough in introducing you to your options and ensuring that you selected the perfect one! We hope you enjoy your new vehicle, and we thank you for the opportunity to do business with you. We look forward to working with you again. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 26, 2018

Thanks Alex Ramirez Great customer service! Thank you, Alex for taking care of me and my vehicle. I was in a loaner car in no time, and my car was ready sooner than expec More

by Jsammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this great review! We are pleased to hear that both you and your vehicle were efficiently taken care of during your recent visit, and we look forward to continuing to offer you the same quality service in the future! Drive safely, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 26, 2018

Austin Schneider Austin was great in his analysis of the issues presented by my car. He was quick to act on it and help me get my car back in working order. Thank you More

by HCHURSMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Dec 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Helene, It's wonderful to hear that Austin was so thorough and efficient in getting your vehicular issues resolved, and we are proud to have earned your excellent 5-star rating! It is our pleasure to serve you, and we hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 26, 2018

Representing Their Good Name I never felt any less a valued customer because I am a Smart car owner compared to a more expensive Mercedes-Benz vehicle. Cody Burt was completely pr More

by SamZM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia (phone representative), Adan (Loaner car representative), Cody Burt
Dec 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sam, Thank you so much for taking the time to share this incredible review! We are honored by your kind words and overjoyed that you felt valued and well taken care of throughout the entirety of your visit. It is our pleasure to serve you, and we look forward to continuing to care for your automotive needs in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 25, 2018

Great Service I had my car serviced at Walters Mercedes and Brandon Monaco assisted me. He was very friendly and kept me well informed while I waited. My vehicle is More

by Bolden3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Dec 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you taking the time to leave us this positive feedback, and we are happy to hear of your contentment with the quality of work completed. We hope that you continue to confide in our service team for each of your future automotive needs! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

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