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Walter's Mercedes-Benz of Riverside

Riverside, CA

Overview
Employees
Reviews
Vehicles
4.9
6,336 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,336 reviews

January 24, 2024

My sevice rep. was Michael Ramos at Walters Mercedes Benz my car was seviced he explained to me the service I would receive for the mileage service A/B I waited fo More

by J. Hooks
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Walter's Mercedes-Benz of Riverside responded

J Hooks, Providing incredible and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Michael's efforts could meet your satisfaction! We are thrilled to know that he explained the service you would be receiving. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 22, 2024

Best service ever. The customer service was amazing and I will always come back to the dealership More

by Percy P Salcedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JC Rasilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Walter's Mercedes-Benz of Riverside responded

Percy, Thank you so much for leaving us this positive review! We are so appreciative of the opportunity to work with you and we are glad that our team could provide you with A+ service. We are happy to know that they were amazing. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 17, 2024

Make sure you know exactly what is going on with your vehicle via video.,continue to update you on the status of the repairs, and the waiting time is not bad at all, plenty of snacks More

by darnetta7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Walter's Mercedes-Benz of Riverside responded

Darnetta, We are grateful for you leaving us this exceptional review! We are thrilled to hear that our team took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that they continuously updated you on your vehicle while it was being serviced. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 16, 2024

JR was extremely helpful and gave us the service needed. He was a joy to work with More

by Primadonna6494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving JR this terrific review! We are glad to hear that JR took incredible care of you and your automotive needs. We are happy to know that he was a joy to work with and extremely helpful. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 16, 2024

My previous trip to the dealer for service was not productive in any way. However, I received a message from Marina Saucedo in regards to that previous visit and rescheduled another appointment for me More

by Largar22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
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Jan 17, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing superb and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Marina's efforts could meet your satisfaction! We are thrilled to know that you were pleased with your service visit here this time around. We appreciate you for giving us a second chance and letting us make it up to you! If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 14, 2024

Very quick and easy the whole process of fixing my car. Satisfied with the service received. More

by Florin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Walter's Mercedes-Benz of Riverside responded

Florin, We are grateful for you leaving us this flawless review! We are thrilled to hear that our team took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that they made the whole process quick and easy. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 14, 2024

Great experience! Lenard Baker was so helpful and thoroughly explained everything that was happening with my first purchase! I would recommend this dealership to anyon More

by jay.dubois7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenard Baker
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Jan 15, 2024 -

Walter's Mercedes-Benz of Riverside responded

Jay, Providing stellar service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Lenard's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was so helpful and thoroughly explained everything to you. Please do not hesitate to give us a call if you ever have and questions or concerns. Congratulations on your new vehicle- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 13, 2024

Staff are amazing. Very professional. Alex Ramirez very nice takes his time to explain things. More

by Emynjun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Alex this fantastic review! We are glad to hear that Alex took amazing care of you and your automotive needs. We are happy to know that he was very professional and nice taking his time to explain things to you. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 13, 2024

Riverside Mercedes, is great, no issues Fast, reliable service, Alex Ramirez is great kind and professional More

by RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Walter's Mercedes-Benz of Riverside responded

Ranirez, We are grateful for you leaving Alex this wonderful review! We are thrilled to hear that Alex took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was kind and professional. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 13, 2024

I like this dealership because everyone working there are so respectful and polite. Thanks guys More

by charlesadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

Walter's Mercedes-Benz of Riverside responded

Charles, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were so respectful and polite to you. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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