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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,224 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,224 reviews

May 12, 2019

Ryan Dunahoe This was one of the most pleasant car buying experiences I have ever had, Ryan made me feel welcome and comfortable without any pressure, no mumbo jum More

by E300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dunahoe
May 13, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new Mercedes-Benz E300! We are proud to have been able to provide you with one of your most positive buying processes yet, and we appreciate you taking the time to leave us this very kind recommendation. Providing straightforward service and remarkable experiences is so important to us, and we hope to continue serving you and your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 08, 2019

Five Star Service After driving Mercedes-Benz for over 33 years I know and understand five star service well. David Greene provides white glove service with attention t More

by Pro driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene
May 09, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your incredible review. It is wonderful to hear of your 33 years of loyalty to the Mercedes-Benz brand, and we couldn't be more honored that the quality of our service meets your satisfaction. It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 07, 2019

A pleasant experience at Walter’s! We are thankful to God for a pleasant experience in shopping for our 7th car in our lifetime. Andrew and Raul surpassed my expectations and contribute More

by REK27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
May 07, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave us this wonderful review! We agree that we are very fortunate to have Andrew and Raul on our team, and we are overjoyed that they could make your 7th buying experience as satisfying as your first! We are so glad that you decided to buy Mercedes-Benz once again, and we are certain that every aspect of the brand will continue to impress you in the future. Congratulations on your new vehicle! We ask that you please do not hesitate to give us a call if you have any further questions in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 07, 2019

Excellent services The staffs are friendly. I want to appreciate Peter Tecson because he is professional and really did great jobs and excellent services in efficiency w More

by JC from Yorba Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Tecson
May 07, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your kind review, Joseph! We appreciate the opportunity to work with you, and we are so delighted that the efficiency of Peter's service met your satisfaction! Please don't hesitate to give us a call if there is anything more that he or the team may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 07, 2019

Service and Service Rep, J.R. Martinez My overall experience was great and Service Rep. J.R. Martinez helped make that possible. He was attentive and answered each and every question & conc More

by Topflight99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving JR this kind review! We agree that he is an excellent asset to our dealership, and we are overjoyed that his service left you so impressed. Please let us know if you have any further questions or concerns in the future. We hope to work with you again when you are ready for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 07, 2019

Told me I had to fly to Ca to buy used car lol . Why do you post online if u dont sell over the internet. More

by This place is horrible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alfonso Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the feedback. We advertise our cars online because everyone shops online; from the person who lives next door to the dealership to the person who lives on the other side of country. Where you live in relationship to the dealership has no bearing on if you shop online or not. I’m not sure about the flying to Ca to sign paperwork so I’d have to look into that. Could you please reach out to me so I can figure out who you are to track this down because I don’t have a way of locating you by your Hello World screen name. Ray Burke General Manager Walter’s Mercedes-Benz of Riverside 951-552-2200

May 07, 2019

JR is always a 5 star review There's never a complain about JR service. He's always been and keeps being very good at what he does and has good customer service skills. More

by nickcars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving JR this wonderful review! It is a pleasure to hear that he has your confidence, and that his service consistently meets your satisfaction! We agree that he is wonderful at what he does, and we are certain that he will continue to take exceptional care of you and your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 07, 2019

Good service Excellent service this trip. An issue came up and it was handled quickly and professionally. Brandon Monaco was quick to find and implement a soluti More

by Kjparkes
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
May 09, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive feedback! We are so pleased that Brandon was efficiently able to get your automotive issue resolved. Please drive safely, and be sure to let us know if there is ever anything more that our team may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 04, 2019

Rene was excellent, very professional and helpful. Rene and Julio were both very professional. They are valuable assets to your company. Rene understood our needs and delivered what we wanted. My husba More

by mariagenavia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Guerrero, Rene Orellana
May 06, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Maria, We agree that Rene and Julio are wonderful assets to our team, and we are pleased to know that they took such good care of you. We're so glad that we could find you a vehicle that accommodated each of your preferences and needs, and we congratulate you and your husband on your new ride. Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

May 02, 2019

Always Excellent On every occasion I have been at Walter’s Mercedes-Benz, I have always received excellent customer service. It truly makes my purchase there worth eve More

by prjep280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your very kind review! We are so appreciative of your business, and we are proud to know that you have found each of your experiences working with us to be exceptional. We wish you safe travels and look forward to continuing to serve you and your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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