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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,224 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,224 reviews

June 02, 2019

Amazing experience Dina Made me feel welcomed and at home in this stressful time of buying a new car. She made sure I didn’t leave tell I was happy and got me the best p More

by _justamiller
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Backer
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this wonderful review! Your satisfaction is our priority, and we are thrilled to hear how happy you are with the vehicle, deal, and overall experience that Dina provided you with. We appreciate you sharing your kind recommendation, and we hope to see you again when the time comes for your first service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 02, 2019

Guadalupe Cubias I toke my car in to get it serviced for some problems that my was having and Austin help me with everything i need it and told me that my car was goin More

by July0903
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 04, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your recommendation! We are so pleased that we could get your vehicular issues resolved, and that Austin ensured that you were well taken care of throughout your service. Please drive safely, and don't hesitate to let us know if our team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 01, 2019

good experience making the appointment was easy, servicing the car was easy, and I felt like I was in good hands! I will come back for my next service and ask for Aus More

by benz_girl95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this positive feedback! We are so pleased that you found your recent service experience to be so seamless- from start to finish. Austin will be proud to know that he earned your confidence, and we are certain that he will continue to take good care of you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 01, 2019

Perfect Austin Schneider did an amazing job of making me feel at home and comfortable. I didnt feel like he was selling me stuff I did not need and I now have More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Sara, It is wonderful to hear that Austin put you at ease with the straightforward and reliable service he provided you with. We are so delighted that he earned your confidence, and we look forward to continue serving you and each of your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 01, 2019

Austin Schneider..... Service Above and Beyond Customers don't need any altercations..... I certainly don't need any automotive mind control ... No poorly rendered service, in the show room. More

by WH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this amazing review. Austin is certainly a wonderful asset to our team, and we are pleased to hear that he provided you with straightforward, thorough, and pressure-free service. He will be so honored by your kind words. Please let us know how he or the team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 01, 2019

Excellent Service Jim Lee was excellent in helping me buy out my lease. He and I kept in touch for the last few months to help me understand the best time to buy. Jin w More

by Kevin78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric in finance, Jin Lee
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Kevin, Thank you so much for sharing this excellent feedback! It is wonderful to hear that Jim provided you with valuable service and a seamless overall experience. Our customers' satisfaction is our utmost priority, and we are proud to have earned your loyalty as well. We look forward to continue serving you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 01, 2019

Cpo suv Eddy Elsayed demonstrated complete knowledge about the vehicle. Laid back approach with complete transparency throughout the deal. It was a pleasure t More

by BR2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive feedback! It is a pleasure to hear that Eddy provided you with thorough and transparent service, and that you had such a positive experience working with him. We hope you enjoy your new SUV, and we thank you for working with us at Walter's Mercedes-Benz. Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

June 01, 2019

Excellent Experience Had an excellent experience with Eddy Elsayed. He made the process as smooth as possible with his professionalism and great attention to detail. Eddy More

by Hjarrah
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero, Krystin Escobedo
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are delighted to hear that Eddy was so thorough and attentive throughout the process of getting you into your perfect vehicle. We appreciate you sharing this kind recommendation, and on behalf of Eddy and the entire team- we congratulate you on your new ride! Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

May 31, 2019

Much appreciated A special thank you to Jr Rodriguez for always helping me with my car's services! My daughter and I live far from this location but this dealer is the More

by iluvcottoncandy15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Alexis, Thank you for your very kind review! We are honored to be your dealership of choice and proud that our efforts always meet your satisfaction! It is our pleasure to serve you and your automotive needs. Please let us know how JR and the team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 31, 2019

Great experience I took in my car in to check on a noise it was doing. I was not sure why it was doing it or what was wrong with it Mr. Alex Ramirez was able to assist More

by Gurdiano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this excellent feedback! We are so pleased that Alex could seamlessly diagnose and resolve your automotive issue. Your safety and satisfaction are our priorities. Please let us know if there is ever anything more that our team may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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