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Walter's Mercedes-Benz of Riverside

Riverside, CA

Overview
Employees
Reviews
Vehicles
4.9
6,332 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,332 reviews

March 29, 2024

Had a nice and no pressure visit to check out a Sprinter. Gordon my salesman was nice and relaxed spending time showing me and answering questions that I had. More

by robhall_1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Walter's Mercedes-Benz of Riverside responded

Robhall, We greatly appreciate you for leaving Gordon this remarkable review! We are honored to have had the opportunity to work with you and we are glad that Gordon could provide you with top notch service. We are delighted to know that he was nice and relaxed. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 29, 2024

Had the pleasure of meeting with Ross Geiger at Mercedes he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! More

by Liz Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Walter's Mercedes-Benz of Riverside responded

Liz, Thank you so much for leaving Ross this amazing review! We are glad to hear that Ross took impeccable care of you and your automotive needs. We are happy to know that he surpassed all of your expectations with his knowledge, attention to detail and excellent customer service skills. Please do not hesitate to let us know how we may be of further service to you.

March 28, 2024

I’m so excited to get my van from Walter’s Mercedes Benz of riverside! And Gordon lai is super helpful and professional ~ More

by Yifeifei9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing immaculate service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Gordon's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are so appreciative of the opportunity to work with you. We are thrilled to know that he was super helpful and professional. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new Van- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 28, 2024

Illy provided us with excellent customer service and was very knowledgeable at every question we asked her! More

by gsnook2022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Hays, Illy Aabid
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Mar 28, 2024 -

Walter's Mercedes-Benz of Riverside responded

We greatly appreciate you for leaving Illy this stellar review! We are honored to have had the opportunity to work with you and we are glad that Illy could provide you with top notch service. We are delighted to know that she was very knowledgeable at every question you asked her. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 28, 2024

Michael took his time explaining everything regarding my car and on the maintenance that was recommended. Very polite as well More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erwin Artacho
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Walter's Mercedes-Benz of Riverside responded

Vanessa, We are grateful for you leaving Michael this exceptional review! We are thrilled to hear that Michael took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was very polite and took his time explaining everything regarding your car and on the maintenance that was recommended. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 26, 2024

Excellent customer service and communication. Alex is always great and helpful. He keeps me updated with the status of my vehicle. All service department staff are so professional, and always tre More

by jaimina2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Walter's Mercedes-Benz of Riverside responded

Jaimina, Thank you so much for leaving Alex this terrific review! We are glad to hear that Alex took stellar care of you and your automotive needs. We are happy to know that he was helpful, professional and treated you with the utmost respect and urgency. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 25, 2024

I am happy with the service that provided by Alex Ramirez at Walter's Mercedes-Benz. He was professional and fixed my car very well. I am very happy and will come back for my next service. More

by Roksana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Walter's Mercedes-Benz of Riverside responded

Roksana, Providing outstanding and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Alex's efforts could meet your satisfaction! We are thrilled to know that he was professional and fixed your car very well. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 23, 2024

Had an amazing experience here, I actually have a dealer closer to me, but the service provided by Alex was WAY more personal and fast, I drove an extra 45min to work with them instead. I plan on getting an More

by FluxRicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving Alex this wonderful review and recommendation! We are thrilled to hear that Alex took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was personable and fast. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 22, 2024

Muy profecional especialmente Alex Tamirez Y Anita execelente servicio claro cortez y muy profecional esplicacion my clara aserca del servicio More

by Alberto.miralrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita
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Mar 22, 2024 -

Walter's Mercedes-Benz of Riverside responded

Alberto, ¡Muchas gracias por dejarles a Alex y Anita esta increíble reseña! Nos alegra saber que cuidaron excepcionalmente de usted y de sus necesidades automotrices. Nos alegra saber que fueron muy profesionales y corteses. No dude en informarnos cómo podemos servirle más. Asegúrese de seguirnos en Facebook e Instagram para conocer ofertas especiales y actualizaciones. Saludos, Erwin Artacho - Gerente General

March 22, 2024

I love going to Walter’s Mercedes-Benz, because of my service advisor, Alex Ramirez, who makes the experience worthwhile because of his professionalism, clear communication, and always ready to help. Ale More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Walter's Mercedes-Benz of Riverside responded

Jim, We are grateful for you leaving Alex this extraordinary review! We are thrilled to hear that Alex took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he was professional, clear at communicating and always ready to help you. We appreciate your continued business with us here at Walter's Mercedes-Benz of Riverside. We look forward to continue serving you and your future automotive needs for many more years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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