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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,331 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,332 reviews
April 17, 2024
Alex Ramirez is the best- he goes beyond helpfulness and amazing service. The issue is the rest of the staff working behind the counter Alex was not there that day when I went to pick up my car- 30 minutes amazing service. The issue is the rest of the staff working behind the counter Alex was not there that day when I went to pick up my car- 30 minutes later after I paid my car was nowhere to be found. Neither the cashier nor a few posters could find my key. Long story short-waited over 60 minutes to be able to get my car. I keep on getting the service here because of the service I get fromthis one single advisor- Alex, have had cars from Walters Mercedes AND Porsche and I can honestly say, the staff training. service and caring keep on going downhill. Their attitudes are poor, are more concerned about being on social media or just chatting with coworkers, while they see a customer waiting and waiting I would recommend service if the service advisor is Alex and to make sure to call and see if he is there before picking up your car. In the past, I have had no issues BECAUSE after I paid Alex, my car was given to me within 5 minutes. The rest of the staff (not the advisors) are lost and truly don't care . More
by CARROZA
Employees Worked With
April 17, 2024
Edwin Correa was very helpful and professional in our transactions. I admired him on being not to pushy. I will recommend him to my friends and relatives. transactions. I admired him on being not to pushy. I will recommend him to my friends and relatives. More
by jojo_olega
April 17, 2024
I bought a certified preowned Mercedes Benz GLB250 last week. It’s really nice. Very good dealership. week. It’s really nice. Very good dealership. More
by Ye Wint Soe Maung
April 16, 2024
This was my best car shopping experience, everyone was super nice and helpful. Raul Ayala was very professional and patient with me making my decisions. super nice and helpful. Raul Ayala was very professional and patient with me making my decisions. More
by afsane_afshar_c21
April 15, 2024
Highly professional and courteous dealership in Riverside with wonderful customer service. Always going above and beyond to take care of clients. with wonderful customer service. Always going above and beyond to take care of clients. More
by Arun Gupta
Employees Worked With
April 12, 2024
Walter’s Mercedes Service Department is a nice place with some friendly staff members and show willingness to help. I am a return customer of the service department. some friendly staff members and show willingness to help. I am a return customer of the service department. More
by Robin16
Employees Worked With
April 12, 2024
Raul & Justin Excellent Team, I looked at the Vehicle online head down to Mercedes-Benz of Riverside, met with Raul and a Deal was made, he understood exactly what I was looking for, very knowledgeable o online head down to Mercedes-Benz of Riverside, met with Raul and a Deal was made, he understood exactly what I was looking for, very knowledgeable on the Products + took the time to ensure all my questions where Answered, Justin made the Financial so easy that i was literally done in less than One hr. Raul is by Far the best Sales Person I have known, not only did he earned my Business but earned a Friend, looking forward in working with him in the Future, just ask for Raul if you are looking for a Vehicle, I guarantee you won't be disappointed... More
by ltull
April 12, 2024
It's evident when individuals are sincere and eager to assist. Knowledgeable individuals offering excellent service create an ideal pairing. Thank you, it was recognized. assist. Knowledgeable individuals offering excellent service create an ideal pairing. Thank you, it was recognized. More
by tonygevorkyan
April 11, 2024
Great job! We are happy with the new 4500 Mercedez Benz Sprinter cargo van! Thank you, Gordon! You are the best and should get a raise! We are happy with the new 4500 Mercedez Benz Sprinter cargo van! Thank you, Gordon! You are the best and should get a raise! More
by Viorica Filsoov
April 09, 2024
Just completed our third purchase with Walter's Mercedes-Benz. The first two cars were from the dealership stock but this new vehicle (GLC 300 Coupe) was a factory build. We had never ordered a car Mercedes-Benz. The first two cars were from the dealership stock but this new vehicle (GLC 300 Coupe) was a factory build. We had never ordered a car from the factory before and didn't know what to expect. From start to end we had excellent service and communication from our sales person, Ash Botello. She kept us informed of all updates from the moment it was ordered to delivery at the dealership door. It was pleasure to have worked with her and all the staff at Walter's. Ash went above and beyond to make sure we were happy with our purchase and we appreciate her attention to the details that were import us. We are thrilled with the new vehicle! More
by ruanna.singletary
