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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,331 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,331 reviews
August 06, 2024
The team was great and provided us time to make the right decision for our family. decision for our family. More
by plogfam
August 06, 2024
Walter’s Mercedes Riverside is the best dealership in the Inland Empire area Mr. Alex Ramirez, my service advisor, is a true professional who always sort to provide the best customer service. His dedicat Inland Empire area Mr. Alex Ramirez, my service advisor, is a true professional who always sort to provide the best customer service. His dedication to customer care is truly commendable. He treated me with utmost courtesy during check in. The service needs for my vehicle were discussed and he ensured all my questions and concerns were answered. The vehicle was delivered even before the promised time. The entire service dept team are highly knowledgeable and always willing to work with the client to handle their needs with utmost care. Follow up email was sent. Definitely a superior dealership with advisors such as Mr. Ramirez. More
by A. Gupta
Employees Worked With
August 02, 2024
Some of the staff doesn’t acknowledge you even with appointment I waited about 20 minutes in my car, when I seen others behind me being helped appointment I waited about 20 minutes in my car, when I seen others behind me being helped More
by pomona_romero
Employees Worked With
July 29, 2024
Everything went great. The car was checked out, fixed and returned by end of day The car was checked out, fixed and returned by end of day More
by Eliseo V. Monterrosa
July 28, 2024
Simon Green was attentive and took great care of us! Thank you again! We are looking forward to using our sprinter for years to come! Thank you again! We are looking forward to using our sprinter for years to come! More
by Jfee86
July 28, 2024
JR Rodriguez has been my service provider for many many years and has always been there for me. years and has always been there for me. More
by lgg
Employees Worked With
July 28, 2024
Walter's Mercedes has always gone above and beyond with customer service. Everybody I have ever encountered there is extremely professional. Michael Ramos was my service representative who helped me to ser customer service. Everybody I have ever encountered there is extremely professional. Michael Ramos was my service representative who helped me to service and repair my car and he kept me informed with everything being done with my car. My car has almost 200,000 miles and I attribute this to the team at Walter's Mercedes for keeping my car alive. Thank you! More
by Tina T.
July 26, 2024
We have been a customer of Walter's Mercedes since 2003 when we bought our first Mercedes ML 350 and it is still running until now. They have excellent customer service then so we bought our 2nd Mercedes when we bought our first Mercedes ML 350 and it is still running until now. They have excellent customer service then so we bought our 2nd Mercedes 2017 GLE from them and still have good customer service, not only sales department but especially service department. Our service advisor Ross Geiger explained very well to us what maintenance service needs to be done. He is knowledgeable, knows what he is talking about. He is professional and courteous. Our car was ready on time and clean as promised. Excellent customer service. If I buy another Mercedes ( if they have a hybrid ) I will get it at Walters Mercedes. I can't remember all the names, but the service department receptionist who scheduled my appointment was accommodating, professional and courteous. More
by mocclopez
Employees Worked With
July 22, 2024
Has a great experience! I ran out of DEF fluid and they refiled no problems I ran out of DEF fluid and they refiled no problems More
by kmineau
July 21, 2024
Liliana Duran is amazing! She is friendly, knowledgeable and attentive to your request. Go see Liliana and give your business to Walter’s Mercedes -Benz of Riverside. She is friendly, knowledgeable and attentive to your request. Go see Liliana and give your business to Walter’s Mercedes -Benz of Riverside. More
by crischelle8
