Walter’s Mercedes-Benz Sprinter of Riverside

Totally impressed with this dealership. Branden Ruiz was professional and efficient. The facility was immaculate and everyone was courteous. Walter's also specializes in Sprinters and they resolved my issue professional and efficient. The facility was immaculate and everyone was courteous. Walter's also specializes in Sprinters and they resolved my issue on a major recall repair in 2 days. Walter's is lucky to have Branden as an employee. It is now my dealer of choice. More

Adam Garcia and Brennan Ruiz took care of Blue Tech recall issue as well as my normal service schedule. I came to Walter's MBZ 6 years ago and have always been well taken care of. . . Thank you! recall issue as well as my normal service schedule. I came to Walter's MBZ 6 years ago and have always been well taken care of. . . Thank you! More

Brennan Ruiz handled my service for MBZ recall on the Blue Tech modification. I dropped off my vehicle and Brennan called me when the service was complete. The vehicle (motor home on Sprinter chassis) Blue Tech modification. I dropped off my vehicle and Brennan called me when the service was complete. The vehicle (motor home on Sprinter chassis) was clean including the windows inside and out, which I really appreciated as the windshield is particularly hard to clean. All in all a Mercedes experience. More

Brendan Ruiz done a wonderful job. He was courteous , On time, and very informative. He knew what he was talking about. And was very pleasant. Got our paperwork handled right away and assured us everything time, and very informative. He knew what he was talking about. And was very pleasant. Got our paperwork handled right away and assured us everything would be done right. And offered to wash our vehicle for us. More

I bought a vehicle at Walter’s Mercedes-Benz in early March 2021. I had a terrible experience with Finance Manager Andy Towns (please read my Dealer Rater complaint dated March 20th for full detail). March 2021. I had a terrible experience with Finance Manager Andy Towns (please read my Dealer Rater complaint dated March 20th for full detail). Andy Towns essentially ghosted us after I purchased my car. He failed to return our calls or emails. I sent an email to Mercedes Benz of USA on March 12th regarding the poor customer service I received. They forwarded the email to the General Manager Raymond Burke to address. I never heard from anyone at this branch regarding my complaint. I sent Mr. Burke a direct email on April 7th which included my complaint sent to MB of USA. I immediately received an auto reply that Mr Burke was on leave. On April 17th I received the following reply from Mr. Burke: “You are entitled to your frustration but I was on a family vacation and gone for 9 days. I did not access my work emails therefore not aware of your situation.” This response was dismissive and deflective. It was clear that he did not read my complaint as the issue is his lack of response to my March 12th email NOT that he was on leave in April. Mr. Burke never did address my concerns. I’m beyond disappointed with the customer service I received from Walter’s Mercedes Benz of Riverside. Please consider this prior to purchasing a vehicle from this branch. More

Thank you Adam Garcia at Walters and see his rent sprinter in Riverside. He did a wonderful job of taking care of my problem.I also love the new facility it is beautiful And welcoming sprinter in Riverside. He did a wonderful job of taking care of my problem.I also love the new facility it is beautiful And welcoming More

Adam Garcia from Walter’s Mercedes-Benz Sprinter of Riverside is amazing! His knowledge and information for so many things was such a help in us getting our van serviced and getting to know how to ope Riverside is amazing! His knowledge and information for so many things was such a help in us getting our van serviced and getting to know how to operate many of the new features the van came with. thank you Adam and all the staff at Walters. More

I came to Walters Mercedes-Benz Sprinter dealership due to the recommendation by an authorized Sprinter upfitter and that advise was "spot-on"! David Alcantar was the sales connection that I was advised to to the recommendation by an authorized Sprinter upfitter and that advise was "spot-on"! David Alcantar was the sales connection that I was advised to see and after my experience with working with David on my Sprinter purchase, I realized how lucky I was to have benefited from his salesmanship and Sprinter expertise. His patience and demeanor helped me feel that I could trust his judgement when helping me through the buying process and understanding the Sprinter build. I cannot say enough about David and Walters, just go there! More

I had a great experience at Walter’s Mercedes Benz Sprinter of Riverside. Simon Green was my dealer representative, and he did an amazing job. He explained the options available and helped me decide o Sprinter of Riverside. Simon Green was my dealer representative, and he did an amazing job. He explained the options available and helped me decide on the best vehicle for my family. After making my decision, Simon and the team had all the paperwork complete and I was driving away in my new Sprinter about an hour later. Than You! More