Walter's Audi

Best experience buying a vehicle Best experience I have ever had buying a vehicle. David Le, our salesman, was very professional, no sales pressure, helpful, and attentive to us. H Best experience I have ever had buying a vehicle. David Le, our salesman, was very professional, no sales pressure, helpful, and attentive to us. He made sure that everything ran smoothly. Dana Clayton the sales manager checked in and made sure we were happy through it all. Jose Padilla the finance manager was very professional, non pressure and made the paperwork run smoothly. I feel they all went out of their way to make sure we had a great experience. I feel I got a great deal and love my new vehicle. More

Total Top Notch White Glove Experience From the moment you walk in the door, or most cases, as soon as you pull your car up to the service center to park your vehicle, you are greeted by on From the moment you walk in the door, or most cases, as soon as you pull your car up to the service center to park your vehicle, you are greeted by one of the Service team members on staff. I have had my Audi for almost a year now and I've never felt less than satisfied with the experience here. I have a 3 and a half year old son that I bring with me to the dealership because he loves the staff here too. It doesn't matter if you get Javier, Ron, Alex or Stacey to be your service advisor, they are all worthy of my praises. The apple doesn't fall far from the tree though because their manager, David is one of the fairest managers I've ever dealt with. He understands when things aren't fair coming from the top and helps to make the experience right for you EVERY SINGLE TIME. I'll be honest, I'm not an easy person to please and this dealership's service department is the reason I still own my car today. More

A great experience Great no pressure sales, lots of inventory, helpful staff. Mario dug through inventory for me to test drive multiple models all with the options I wa Great no pressure sales, lots of inventory, helpful staff. Mario dug through inventory for me to test drive multiple models all with the options I was looking for and was patient enough to take me on multiple test drives. Alex in service is amazing! Helpful, professional, knowledgeable, definitely goes above and beyond. Even though I live in OC I will be making the drive to Walters for future service. More

Great ! Stacy on top of everything. I took my q 7 for 15000 mile service and she went to work right away and had the job done quickly. Very efficient . I will Stacy on top of everything. I took my q 7 for 15000 mile service and she went to work right away and had the job done quickly. Very efficient . I will come back again and would recommend Walters Audi for their top notch customer service. Lorreno More

Walter's Audi Richard McKnight The first thing we look for whenever we deal with an type of customer service is the respect and consideration that is given to us from the beginning The first thing we look for whenever we deal with an type of customer service is the respect and consideration that is given to us from the beginning to the end of that transaction. I've literally walked out of places due to disrespectful/negative vibes coming from a customer service specialist. My wife and I had been searching for an Audi A3 2.0 for about a year and a half before we found the right car for her. A year before we had almost bought one from another dealership but right as we parked the car the check engine light came on. That wasn't what made us not buy the car. It was the fact that the sale person had told us not to worry and that it was probably nothing. I just can't deal with deal with someone that would try to play me like that. So we told them respectfully that we needed more time to think about it and decided that it was not the right time and car to get. In comes Walter's Audi. The name Walter had already clicked with us since Walter is the man that brought my wife and I together lol. Then we walk in and not once did I feel any negative energy. Just open and smiling people. This actually means a lot to me as I like to build on relationships. It happened that the owner of the car, a 2015 Audi S3, was there as well and was able to answer all our questions. However, the main man that helped us was Richard. Very cheerful man that went above and beyond to get us set up into that S3 even though we were looking for an A3 2.0. Sometimes things just work out way. Funny right? After the test drive, which was amazing by the way (292hp turbo), we went into his office and got down to business. The fun part hehe. How someone negotiates always shows me the type of character I am dealing with and I can whole heartily say that Richard gave as much as he took and that was seriously all I was looking for. I wasn't looking to pull a fast one on them and they weren't looking to pull a fast one on me. Even at the end he took care of all the thing I asked for. Then came finance and just wow. The fastest process I have ever been apart of. In, asked if I wanted any options, said no, no up sell, signed the papers and out. Fastest process ever! We drove away with more than we even wanted at a great price and made a friend along the way. We still hit up Richard with any question we have and he responds right away. Couldn't have asked for more. Thank you again Richard and I hope the best for your family and friends. Your positivity is really inspiring. More

Quality, friendly and impeccable attention to detail This review is for Mr. Cory Williams and Joshua Rambow. Both gentleman were not only professional, but were very courteous, friendly and beyond helpfu This review is for Mr. Cory Williams and Joshua Rambow. Both gentleman were not only professional, but were very courteous, friendly and beyond helpful with the setup, and details with my new Audi A4. The entire process was absolutely painless and even after the fact, kept in touch just to make sure everything with the vehicle and its intricacies were explained and all was working as intended. Will definitely be doing business with them again. Cannot recommend Walter's Audi and these guys enough. More

THE BEST EXPERIENCE PURCHASING A CAR I would highly recommend this dealership for anyone in the market for an Audi. I usually detest purchasing cars, never enjoying the experience until y I would highly recommend this dealership for anyone in the market for an Audi. I usually detest purchasing cars, never enjoying the experience until yesterday with the team involved in my purchase yesterday (David Le, Andy Bartoli, Dana Clayton. My experience at this dealership was nothing less than STELLAR, FANTASTIC, and EXCITING. Everyone was professional, knowledgable, and took whatever time needed so that I understood everything and was comfortable. Excellent on all levels. Thank you so much! Lise Wright More

Wow, what wonderful service! Thank you Syed!! This review is specifically for Syed Ali and the team at Walter's Audi of Riverside. The service we received from Syed was exceptional!! He was so kno This review is specifically for Syed Ali and the team at Walter's Audi of Riverside. The service we received from Syed was exceptional!! He was so knowledgeable and made the entire process so smooth and surprisingly pleasant. My family is very picky with car dealerships and car salesmen, and Syed with Walter's Audi went above and beyond our expectations! I purchased an excellent A3 and received a wonderful deal. Syed 100% committed his time and effort to make sure I was satisfied! We are not easy customers and his patience and ambition to find the perfect vehicle for me is highly appreciated. He even went out of his way just to deliver necessary paper work. Our experience was so excellent with Syed that my mom went and purchased a new Audi with him just a few days later. We absolutely love Walter's Audi of Riverside and will continue to come back to Syed for the excellent service!! Thank you so much for the wonderful experience, my family and I highly recommend Syed!! More

Top Notch Stacy and the rest of the service crew have always been great to work with. They always accommodate my schedule and give me a loaner car when I need Stacy and the rest of the service crew have always been great to work with. They always accommodate my schedule and give me a loaner car when I need one. Stacy in particular goes out of her way to make sure my experience there at the dealership is second to none. More

Javier Juarez & David Ranciglio are the "Real Deal" If the "80/20 Rule," is applicable to everything, then 80% of employees go to work with "just another day at their job" attitude. The remaining 20% g If the "80/20 Rule," is applicable to everything, then 80% of employees go to work with "just another day at their job" attitude. The remaining 20% go to their job with a mission in mind, which is to be the best they can be on any given day. Then you have the elite group of employees, probably only 3%, the ones who lead the pack in a world of followers. That's who I had the pleasure and satisfaction of having provided me service for my A6. I love my A6, it is everything that I hoped for and expected when I bought it at Walter's. And when it needs attention, encountering expert, professional, and superb service is always a welcomed bonus! Although I had a communication breakdown initially with Mr. Juarez, which was highly unusual, Javier was quick to redeem himself and remedy the problem with stellar service and attentiveness. It takes a true professional to apologize and then compensate his oversight by having my car completely detailed at no charge. Javier Juarez went beyond verbal atonement and certainly has regained my confidence and contentment with him, the Service Manager Mr. David Ranciglio, and Walter's Audi with the highest accolades for customer service and satisfaction. Thank you gentlemen for your outstanding effort, professionalism, and performance. More