Walt Massey Chrysler Dodge Jeep Ram - Service Center

Benefit of the doubt Dropped my truck off at 10am. I had an appointment for ball jointsto be installed and an alignment. I live 30 minutes away so I call twice to check on Dropped my truck off at 10am. I had an appointment for ball jointsto be installed and an alignment. I live 30 minutes away so I call twice to check on it. No returned calls. I show up at 4:45 PM only to be told the the alignment rack to not big enough for my truck. Now they where having computer issues that day from what I've been told. Not sure how this plays out in me not being notified hours before I showed up. More

Could not ask for better service! I brought in my new Toyota Tacoma for its very first oil and filter change. I could have taken it to the original dealership and gotten a "free oil ch I brought in my new Toyota Tacoma for its very first oil and filter change. I could have taken it to the original dealership and gotten a "free oil change." I trust Walt Massey to keep my vehicles properly serviced. I encourage anyone looking for professional service to look no further than our local Lucedale Walt Massey automotive, for all your vehicle service. Thanks again Walt Massey! More

Very friendly and fast service. Becky Brown is always so helpful and friendly. As soon as you walk in the door, she is focused on what you need and how she can help. Waiting area i Becky Brown is always so helpful and friendly. As soon as you walk in the door, she is focused on what you need and how she can help. Waiting area is always so neat and clean and inviting. and everyone that walks by, speaks and is friendly. Not too long of a wait either. The refreshments are a plus too!! More

Great care and service of my vehicles From customer service to the knowledge of the service technicians, Walt Massey CDJR is unbeatable. My husband and I bought our Jeep Grand Cherokee SR From customer service to the knowledge of the service technicians, Walt Massey CDJR is unbeatable. My husband and I bought our Jeep Grand Cherokee SRT used from another dodge dealership, and after being treated poorly & disrespectfully at that dealerships service department transferred our remaining warranty and services to Walt Massey. I’m beyond thankful we did! Mrs. Becky Brown is always nice and a joy to talk with. One technician even road in our vehicle with me to understand the problem I was hearing/feeling more. I’m sorry I forgot his name, but he is the SRT Guru! His knowledge and ability to explain that knowledge is something to be respected. Thank you to all the other service men and women at Walt Massey for the hard work you do. I’ve since brought my Toyota Camry here as well for routine maintenance because of the care provided with our JGC SRT. More

No complaints! I am happy so far with the service I received. Everything was done in a timely manner and all seems to be in order. Also, the people where very friend I am happy so far with the service I received. Everything was done in a timely manner and all seems to be in order. Also, the people where very friendly and helpful. More

Very helpful and knowledgeable I came in for tires. They helped me find the right tire at a reasonable price. They were so nice and courteous. They also checked my brakes and rotors I came in for tires. They helped me find the right tire at a reasonable price. They were so nice and courteous. They also checked my brakes and rotors. I asked about a soft roof for me Jeep and they said they would help me whenever I was ready to buy More

First time visit I had a recall on my air bag and after contacting three other dealerships, this was the only one who had the part. I have never been in a dealership I had a recall on my air bag and after contacting three other dealerships, this was the only one who had the part. I have never been in a dealership where it was so clean and provided so many amenities to take care of the customer. The service advisor met me when I drove up and showed me around as this was the first time I had been there. It was a very good experience! More

Oil Change and Service Very friendly staff. Becky always greets with a smile and handles my request in a timely manner. If I ever need anything more Mr. Lebert has always be Very friendly staff. Becky always greets with a smile and handles my request in a timely manner. If I ever need anything more Mr. Lebert has always been helpful and attentive. More

Oil & service Amazing costumer service! Mrs. Becky Brown was super nice & helpful! Quick & friendly service! Thanks so much for the great service I received! Defini Amazing costumer service! Mrs. Becky Brown was super nice & helpful! Quick & friendly service! Thanks so much for the great service I received! Definitely recommend this facility! More

Immediate service help My 2018 Ram 1500 needed servicing and my. wife was in ICU in Mobile. I explained my problems and the service staff got my vehicle in for service so I My 2018 Ram 1500 needed servicing and my. wife was in ICU in Mobile. I explained my problems and the service staff got my vehicle in for service so I could return to Mobile on time More