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Walt Massey Chrysler Dodge Jeep Ram - Service Center
Lucedale, MS
132 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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132 Reviews of Walt Massey Chrysler Dodge Jeep Ram - Service Center
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August 02, 2019
Perfect Service Everything was perfect. Waiting area was great. Everything was smoothed and easy. Waiting g area was very clean and kid friendly. Tech was very knowl Everything was perfect. Waiting area was great. Everything was smoothed and easy. Waiting g area was very clean and kid friendly. Tech was very knowledge. More
by tdfnelson
Verified CustomerEmployees Worked With
Becky Brown
July 25, 2019
Great Service They are what a Chrysler Dealer should be “Top Notch” Work was done in a timely manner. They checked everything and explained what needed to be done They are what a Chrysler Dealer should be “Top Notch” Work was done in a timely manner. They checked everything and explained what needed to be done More
by winnidriver
Employees Worked With
Becky Brown
July 25, 2019
Service appointment Wonderful people, great service every time I come. Would recommend this dealership to anyone looking for service on there vehicle. Becky Brown is a gr Wonderful people, great service every time I come. Would recommend this dealership to anyone looking for service on there vehicle. Becky Brown is a great reception person! More
by reidmonkey66
Employees Worked With
Becky Brown
June 12, 2019
Excellent service‼️ From the initial phone call to the end of service the people I dealt with at Walt Massey were A1 & first class all the way?? Thank you for the ease of From the initial phone call to the end of service the people I dealt with at Walt Massey were A1 & first class all the way?? Thank you for the ease of setting up an appointment and for first class service 🇺🇸🇺🇸🇺🇸 More
by lkj429
Employees Worked With
Not sure but they were all fantastic ???
May 06, 2019
Smooth easy purchase I really enjoyed buying a new 2019 Ram Big Horn. I was surprised by the amount of rebates that Tera Dennis was able to get for me. I wasn't really l I really enjoyed buying a new 2019 Ram Big Horn. I was surprised by the amount of rebates that Tera Dennis was able to get for me. I wasn't really looking to buy new but with the price after rebates it was definitely the way to go. More
by huntingcrazy00
April 16, 2019
Service Department same as Sales experience, POOR QUALITY Purchased 2018 Ram a year ago. On the day I purchased the truck I was on the lot over 30 minutes and was not ever greeted by anyone. I finally called Purchased 2018 Ram a year ago. On the day I purchased the truck I was on the lot over 30 minutes and was not ever greeted by anyone. I finally called the dealership from my car and ask to speak with the Sales Manager. After speaking with him he walked out and showed me a couple of Ram trucks. When he walked out two other Salesmen came over and tried to help. I purchased the vehicle but not from the Salesman but from the Sales Manager. I then left and returned serval hours later and the truck still had not been properly cleaned and detailed for delivery. The truck was finally brought around, still dirty and delivered to me. I left with the truck and had returned to the dealership until this past Saturday. I had a couple of recalls and a couple of minor things that needed to be fixed. When I picked up the truck I noticed the front of the hood and fender was covered with greasy smudge marks from the technician not putting any type of protective cover over the vehicle while servicing it. I walked back in side to let them know and literally could not find anyone. At this point I left and called back to let them know how the vehicle was returned to me. I CAN NOT RECOMMEND TO PURCHASE OR HAVE A VEHICLE SERVICED AT THIS DEALERSHIP!!!! . More
by Disappointed Customer
Employees Worked With
Eric Mcmillan
April 09, 2019
Benefit of the doubt Dropped my truck off at 10am. I had an appointment for ball jointsto be installed and an alignment. I live 30 minutes away so I call twice to check on Dropped my truck off at 10am. I had an appointment for ball jointsto be installed and an alignment. I live 30 minutes away so I call twice to check on it. No returned calls. I show up at 4:45 PM only to be told the the alignment rack to not big enough for my truck. Now they where having computer issues that day from what I've been told. Not sure how this plays out in me not being notified hours before I showed up. More
by driver1976shawn
Employees Worked With
Becky Brown, Robbie Lebert
April 09, 2019
Could not ask for better service! I brought in my new Toyota Tacoma for its very first oil and filter change. I could have taken it to the original dealership and gotten a "free oil ch I brought in my new Toyota Tacoma for its very first oil and filter change. I could have taken it to the original dealership and gotten a "free oil change." I trust Walt Massey to keep my vehicles properly serviced. I encourage anyone looking for professional service to look no further than our local Lucedale Walt Massey automotive, for all your vehicle service. Thanks again Walt Massey! More
by mos031169
Employees Worked With
Becky Brown, Robbie Lebert
April 07, 2019
Very friendly and fast service. Becky Brown is always so helpful and friendly. As soon as you walk in the door, she is focused on what you need and how she can help. Waiting area i Becky Brown is always so helpful and friendly. As soon as you walk in the door, she is focused on what you need and how she can help. Waiting area is always so neat and clean and inviting. and everyone that walks by, speaks and is friendly. Not too long of a wait either. The refreshments are a plus too!! More
by aprescott1313
Employees Worked With
Becky Brown
March 18, 2019
Great care and service of my vehicles From customer service to the knowledge of the service technicians, Walt Massey CDJR is unbeatable. My husband and I bought our Jeep Grand Cherokee SR From customer service to the knowledge of the service technicians, Walt Massey CDJR is unbeatable. My husband and I bought our Jeep Grand Cherokee SRT used from another dodge dealership, and after being treated poorly & disrespectfully at that dealerships service department transferred our remaining warranty and services to Walt Massey. I’m beyond thankful we did! Mrs. Becky Brown is always nice and a joy to talk with. One technician even road in our vehicle with me to understand the problem I was hearing/feeling more. I’m sorry I forgot his name, but he is the SRT Guru! His knowledge and ability to explain that knowledge is something to be respected. Thank you to all the other service men and women at Walt Massey for the hard work you do. I’ve since brought my Toyota Camry here as well for routine maintenance because of the care provided with our JGC SRT. More
by AKFSUMRALL
Employees Worked With
Becky Brown
