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Walt Massey Chrysler Dodge Jeep Ram - Service Center
Lucedale, MS
136 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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136 Reviews of Walt Massey Chrysler Dodge Jeep Ram - Service Center
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April 22, 2023
The customer service is crap. No communication. Call the dealership to get update on my truck got the runaround and definite answers. Felt like a bad relationship. It was a nightm No communication. Call the dealership to get update on my truck got the runaround and definite answers. Felt like a bad relationship. It was a nightmare! The service was crap! Bought what was supposed to be the best extended warranty and got told it didn’t cover what was wrong with my truck! Went to pick my truck up and no one talked to me about it. Got to my truck and it would not start! Was told it had to be jumped off at the body shop. Had to jump it off at the dealership. Was told my battery wasn’t any good and I would have to purchase a new one. I refused to buy one and ask to talk to Brandon Walker and was told no need to get him involved. They put a battery in my truck and I left the dealership! NOT A HAPPY CUSTOMER TO SAY THE LEAST! HAVE NO INTENTIONS TO EVER SET FOOT ON WALT MASSEY PROPERTY AGAIN! So much for buying from a home town company! More
by Bryanlins
Employees Worked With
None of these listed!
February 22, 2023
Great customer service and facilities. All questions were answered. Very clean and friendly staff, that is why we keep going back. All questions were answered. Very clean and friendly staff, that is why we keep going back. More
by susansweikhart
Employees Worked With
Lorretta Mckissick
January 09, 2023
Everyone that I have ever come in contact with from my salesperson to the service personnel to the parts department are very friendly courteous and knowledgeable. Walt Massey CDJR is the best dealership t salesperson to the service personnel to the parts department are very friendly courteous and knowledgeable. Walt Massey CDJR is the best dealership that I have ever dealt with hands down! I will definitely purchase my next vehicle from Walt Massey CDJR More
by tyronedixon79
Employees Worked With
Chuck Domingues, Becky Brown, Clayton Boydston, Lorretta Mckissick
December 12, 2019
Ram 3500 Called and made appointment, scheduled recalls and fuel filters changed. Truck was ready earlier than expected! Awesome service techs and staff! Even Called and made appointment, scheduled recalls and fuel filters changed. Truck was ready earlier than expected! Awesome service techs and staff! Even brought my paw paw and he bought a new truck as well! More
by boyingtonwhlsl
Verified CustomerEmployees Worked With
Becky Brown
November 27, 2019
Helpful & Friendly They service department was helpful & friendly. Was thankful they were able to get me a new battery for my new car as quick as they did. They service department was helpful & friendly. Was thankful they were able to get me a new battery for my new car as quick as they did. More
by beckylsw74
Employees Worked With
JC, Becky Brown
November 22, 2019
Oil change Your service department is great. They took care of my oil change very quickly without a lot of waiting involved . I like that alot. I will definitely Your service department is great. They took care of my oil change very quickly without a lot of waiting involved . I like that alot. I will definitely be using them in the future for all my Jeep needs More
by debo41.dw13
Employees Worked With
Becky Brown
