Back

Walt Massey Chrysler Dodge Jeep Ram - Service Center

Lucedale, MS

4.5
135 Reviews

135 Reviews of Walt Massey Chrysler Dodge Jeep Ram - Service Center

Sort by
April 22, 2024

Always great service and pleasant employees. I enjoy the visit every time I go to the dealership. More

by davis5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Boydston
Apr 24, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 21, 2024

I was very pleased with the promptness of service during this visit. Waiting time was minimal and the staff were very pleasant. More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2024

I was kept informed with the work on my and how long it would be in the shop. Leigh returned my call in a timely manner and had my truck ready when promised. More

by Kunsray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh service 5 star
Mar 29, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hello, we're happy you found our staff to be so supportive during your experience here at Walt Massey Chrysler Dodge Jeep Ram. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2024

Very pleased with my service. Job well done and super friendly staff. Look forward to do more business with them. More

by sonya.hairlinx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth and Jeared Layton
Mar 25, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi Sonya, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

March 08, 2024

Leah is amazing and justin does great work! They’re very flexible with my work schedule and never have an issue with picking up my jeep or getting it back to me. I don’t trust anyone to work on More

by Alexx.Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth, Justin Young
Mar 11, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Walt Massey Chrysler Dodge Jeep Ram! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2024

In for an oil change and things went smoothly. Comfortable waiting area and the customer service was exceptional. More

by jgoff70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Suddith was great help
Mar 02, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 17, 2024

I took my vehicle into Walt Massey for a software recall. They disabled my vehicle in doing that. Meaning, it would not start or anything. Exactly 60 days later, and after 3 pcm’s, I got my vehicle back with More

by bishophb.mb
Recommend Dealer
No
Employees Worked With
Leah Sudduth,
Feb 28, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

We are sorry to hear that you had a negative experience with us and that we did not meet your expectations. We would love to discuss this in further detail with you in an effort to improve our customer service. At your convenience, please call us at (601) 843-2786.

February 09, 2024

I was in for an oil change, and the customer service was great! The advisor was very pleasant as well. More

by davis5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
Feb 12, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 30, 2024

2021 Ram 2500 in for work and received very poor communication from service department. Had to call several times to get update on truck. More

by dscarbo91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorretta Mckissick
Feb 10, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi there. We are sorry to hear of the negative experience you had with our service department, and we did not meet your expectation. We would like for an opportunity to turn your experience into a positive one. At your convenience, please give us a call at (601) 843-2786

January 27, 2024

I made an appointment to have my jeep repaired for the death wobble, loose bolts were identified and tightened. It seems that the issue has been corrected. This work was completed in a timely manner and t More

by eldred119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorretta Mckissick
Jan 28, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Walt Massey Chrysler Dodge Jeep Ram! We hope to be of service to you again in the future. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best wishes, Walt Massey Chrysler Dodge Jeep Ram

2
...