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Walt Massey Chrysler Dodge Jeep Ram - Service Center

Lucedale, MS

4.6
132 Reviews
Call Service Center (601) 673-4796

132 Reviews of Walt Massey Chrysler Dodge Jeep Ram - Service Center

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March 24, 2024

Very pleased with my service. Job well done and super friendly staff. Look forward to do more business with them. More

by sonya.hairlinx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth and Jeared Layton
Report | Print
Mar 25, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi Sonya, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

March 08, 2024

Leah is amazing and justin does great work! They’re very flexible with my work schedule and never have an issue with picking up my jeep or getting it back to me. I don’t trust anyone to work on More

by Alexx.Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth, Justin Young
Report | Print
Mar 11, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Walt Massey Chrysler Dodge Jeep Ram! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2024

In for an oil change and things went smoothly. Comfortable waiting area and the customer service was exceptional. More

by jgoff70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Suddith was great help
Report | Print
Mar 02, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 17, 2024

I took my vehicle into Walt Massey for a software recall. They disabled my vehicle in doing that. Meaning, it would not start or anything. Exactly 60 days later, and after 3 pcm’s, I got my vehicle back with More

by bishophb.mb
Recommend Dealer
No
Employees Worked With
Leah Sudduth,
Report | Print
Feb 28, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

We are sorry to hear that you had a negative experience with us and that we did not meet your expectations. We would love to discuss this in further detail with you in an effort to improve our customer service. At your convenience, please call us at (601) 843-2786.

February 09, 2024

I was in for an oil change, and the customer service was great! The advisor was very pleasant as well. More

by davis5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
Report | Print
Feb 12, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 30, 2024

2021 Ram 2500 in for work and received very poor communication from service department. Had to call several times to get update on truck. More

by dscarbo91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorretta Mckissick
Report | Print
Feb 10, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi there. We are sorry to hear of the negative experience you had with our service department, and we did not meet your expectation. We would like for an opportunity to turn your experience into a positive one. At your convenience, please give us a call at (601) 843-2786

January 27, 2024

I made an appointment to have my jeep repaired for the death wobble, loose bolts were identified and tightened. It seems that the issue has been corrected. This work was completed in a timely manner and t More

by eldred119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorretta Mckissick
Report | Print
Jan 28, 2024 -

Walt Massey Chrysler Dodge Jeep Ram responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Walt Massey Chrysler Dodge Jeep Ram! We hope to be of service to you again in the future. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best wishes, Walt Massey Chrysler Dodge Jeep Ram

December 30, 2023

Walt Massey's dealership always goes beyond the expectation. I recently had a leak in the back of my Ram 1500 (damage to a light fixture caused by a car wash), and Walt Massey not only repaired th More

by gdukes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorretta Mckissick
Report | Print
December 18, 2023

Walt Massey Chrysler Dodge Jeep Ram is a courteous and professional service organization. They always complete my service on time and at a fair price. More

by southet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
Report | Print
Dec 26, 2023 -

Walt Massey Chrysler Dodge Jeep Ram responded

Thank you so much for the positive review. We are very happy to have provided you with such a positive experience and that we met your expectations. If you ever need anything, please feel free to give us a call or stop by! Have a great day!

Dec 26, 2023 -

Walt Massey Chrysler Dodge Jeep Ram responded

Thank you so much for the positive review. We are very happy to have provided you with such a positive experience and that we met your expectations. If you ever need anything, please feel free to give us a call or stop by! Have a great day!

December 11, 2023

Excellent customer service. Would recommend to have your vehicle serviced at this dealership. Honest and trustworthy. More

by kb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devina, Clay, Courtney, Shianne
Report | Print
Dec 26, 2023 -

Walt Massey Chrysler Dodge Jeep Ram responded

Thank you so much for the positive review. We are very happy to have provided you with such a positive experience and that we met your expectations. If you ever need anything, please feel free to give us a call or stop by! Have a great day!

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