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Walt Massey Chrysler Dodge Jeep Ram - Service Center

Lucedale, MS

4.5
135 Reviews

135 Reviews of Walt Massey Chrysler Dodge Jeep Ram - Service Center

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January 02, 2025

They got the job done, but had poor communication. Also, they did not seem concerned with getting my vehicle back to me in a timely manner. Every time I’ve taken my vehicle here, there are always “com More

by rkb503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
January 01, 2025

Took over 3 hours to get oil change and fuel filter changed. That not good More

by cooleyroy9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Wilder
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Super friendly staff. Leah got me in quick and they got my issues diagnosed. She kept me updated every step of the way and the repairs were finished quicker than expected. More

by Alexx.Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
November 12, 2024

CDJR service advisors are outstanding! Oil change and tire rotation was finished in no time! More

by Devin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Fairley
August 28, 2024

Everything was fine no problems did not have to wait too long and was kept informed. More

by knewbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Fairley
July 26, 2024

The folks in the service department the other day was top notch. It was full service on my wife's Challenger and they was very upfront and honest and I really do thank y'all for a great job. Kenny & Dee More

by KennyM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tera Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2024

Jared, The Service manager on the Dodge side was amazing and so helpful. Finally someone who cares ! More

by saragraves88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
July 09, 2024

It's nice to be able to schedule maintenance needs and have them done in a timely manor. More

by eldred119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Sudduth
April 27, 2024

I have been a customer for 8 years. This was the best visit yet. They did what I requested which was appreciated. The Pick up and Delivery Service was outstanding. Thank You! More

by jmorosky
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Leah and Destiny
April 27, 2024

Had an oil change and they stated they reset my oil life indicator which they did not. I called to inform them and was supposed to receive a call back and five days later I still have not heard from them. More

by LynnharbisonLynn
Recommend Dealer
Yes
Employees Worked With
James Overstreet
1
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