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Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

Columbia, MS

4.1
30 Reviews

30 Reviews of Walt Massey Chrysler Dodge Jeep RAM Columbia - Service Center

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June 25, 2025

Walt Massey service department is top notch in every way. I would highly recommend them to anyone. More

by donhooper125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Waltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for the kind words! We’re proud to hear our service department continues to impress. Your recommendation means a lot to us!

June 16, 2025

The lady at the front desk was very nice the lobby was nice and clean i like the way they call to ask if u need service More

by SHELIAMURPHY7284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Douglas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear you had a positive experience! It’s great to know the team made you feel welcome and that the follow-up calls were helpful. Thanks for the kind words!

June 16, 2025

Had my truck 9 business days. When I dropped off shop was almost half full. Took 6 days to get parts ordered. Just wasn’t impressed with service department as a whole. More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Losito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry your experience with the service department didn’t meet expectations. We understand how frustrating delays can be and appreciate your feedback. Our team is always working to improve, and we’d like the opportunity to do better for you next time.

June 16, 2025

Find yourself another dealership, I could write a list of issues with this place and all of Walt Massey dealerships. I could even post text and paperwork to back up my claims. RUN as far from these xxxxhole More

by jeffreylawson623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miryam Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry to hear that you feel this way. Your experience clearly didn’t meet expectations, and we take that seriously. If you're open to it, our General Manager would like to speak with you directly to better understand what happened and see if there's a way to make things right.

June 12, 2025

I have no complaints about this dealership. I've been treated right every time that I go. More

by tonyajohnson51679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Losito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

That means a lot to us! Consistently treating our customers right is what we strive for, and we’re grateful for your continued support. Looking forward to your next visit!

June 11, 2025

I felt I could have confidence in this dealership at the time I was received and the process was easy and stress free. My fist time here and I will return when my vehicle needs tending More

by Tiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re so glad your first visit left a great impression! It's important to us that every customer feels confident and at ease throughout the process. We look forward to seeing you again when your vehicle needs service—thank you for trusting us!

June 09, 2025

The simple oil change and replacement of fuel filters took almost 6 hours. I had an appointment and they knew that I was waiting there at the dealership. More

by deanoutwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry to hear about the extended wait time during your visit. That’s not the experience we aim to provide, especially when you had an appointment and were waiting onsite. We appreciate your patience and will review this with our team to help prevent delays like this in the future.

June 02, 2025

I’m paying a jeep note with warranty and charged $109 to check engine 😡 light. It’s free everywhere else. 😡 More

by ryanmcdonald659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Losito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We understand your frustration and appreciate you bringing this to our attention. We aim to provide transparent service, and your feedback is important as we look at ways to improve. If you’d like to discuss this further, please reach out so we can review your situation in more detail.

May 19, 2025

I have been using their service dept. for years & have found them to be reliable, efficient, honest, and competitive in their prices. Their workmanship is first class and I will continue More

by Noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We truly appreciate your continued trust and support over the years! It means a lot to know you’ve found our team reliable, honest, and efficient. We’re committed to keeping that first-class workmanship going every time you visit.

May 11, 2025

Did a good job finding and fixing the problem even though it was tricky to find More

by Adam@tmhcpas.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miryam Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad we were able to track down the issue and get it resolved for you! Thanks for your patience and for trusting us with your vehicle.

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