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Walt Massey Chevrolet GMC Columbia - Service Center

Columbia, MS

4.3
25 Reviews

25 Reviews of Walt Massey Chevrolet GMC Columbia - Service Center

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July 23, 2025

My service experience was terrific. The whole staff at the store was extremely nice, & professional. I will use Walt Massey for all of my vehicle needs! More

by brandon.walker1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeeDee Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasch Utz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Magee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Corry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Walt Massey Chevrolet GMC Columbia responded

That’s wonderful to hear! We’re thrilled your service experience was terrific and that the whole team made a great impression. Thank you for trusting us—we look forward to taking care of all your vehicle needs!

July 22, 2025

Walt Massey offered great service in a timely and professional manner. The service manager was very helpful. More

by CorvetteFan101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re glad to hear you had a great experience with our service team! Providing timely, professional service is always our goal, and we’re happy the service manager was able to assist you. Thanks for choosing us!

July 22, 2025

Thank you for getting my family back on the road in a timely manner. We really appreciate it! More

by Denali Driver 4 life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re so glad we could help get your family back on the road quickly! Your appreciation means a lot, and we’re always here when you need us.

July 22, 2025

They are honest, and the service was fast. The price they charged was good as well. More

by Pepo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We appreciate the kind words! Honesty, fast service, and fair pricing are exactly what we strive for. Thanks for choosing us!

July 22, 2025

The service Manager and Writer were very friendly and knowledgeable. The Technician quickly diagnosed the problems and repaired my truck. More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Walt Massey Chevrolet GMC Columbia responded

Danny, we’re so glad you had a great experience with our service team! It’s great to hear that the manager, writer, and technician all worked together to diagnose and repair your truck quickly. We appreciate your trust and look forward to seeing you again!

July 22, 2025

I bought a brand new Yukon from this dealership a few months ago. Now having issues with it and can’t get anyone to return my calls. Finally I called for the third time and got ahold of someone and the More

by Hollingsworth_stacie
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
I am not sure who I spoke with
Jul 24, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re very sorry for the frustration and lack of communication you experienced—that’s not the level of service we strive for. We’re glad Brandon was able to connect with you and get things moving in the right direction. We truly value your business and hope this next visit helps restore your confidence in us.

July 21, 2025

Knowledgeable and efficient My experience was satisfactory Thanks for all the competent service Efficient and easy More

by Edithleggins
Recommend Dealer
Yes
Employees Worked With
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Chapman
Jul 24, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re glad to hear your experience was smooth and satisfactory! Thank you for the kind words—we’re always here to provide knowledgeable, efficient service whenever you need us.

July 20, 2025

Unless your skin tone is white you are treated poorly by certain employees at this dealership. Racism is alive well at Walt Massey of Columbia More

by NA
Recommend Dealer
No
Employees Worked With
Dana Douglas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We take this allegation extremely seriously, as it does not reflect the values or culture of our team. We are proud of the diversity within our staff at Columbia and have a strict zero-tolerance policy toward any form of discrimination. We’d like the opportunity to learn more and address your concerns directly—please reach out to Brandon Walker, our COO and interim GM, on his cell at 601-508-2448.

July 20, 2025

Wonderful dealership there is no better place to buy a vehicle. Cole Bourne is the BEST More

by monahenderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Magee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re so glad to hear you had such a great experience! Cole will be thrilled to know he made such a positive impression. Enjoy your new vehicle!

July 17, 2025

This dealership has went above and beyond to make my experience as wonderful as it can be. Thank you for such excellent service More

by woody1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re thrilled to hear your experience was such a great one! Going above and beyond for our customers is what we aim for, and we truly appreciate your kind words and support.

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