Walser Toyota - Service Center

Welcoming. Timely. No one was able to help with the dash and electronic display issues. Timely. No one was able to help with the dash and electronic display issues. More

The rep said it would take 1. 25 hours for the appointment but it ended up taking 2.5 hours, including a full hour after the diagnosis video was texted to me and after the rep said 25 hours for the appointment but it ended up taking 2.5 hours, including a full hour after the diagnosis video was texted to me and after the rep said it would take 10 minutes to do the service after I said to go ahead with the recommended service. I finally just decided to stand by his desk because I needed to leave, and he eventually had to walk back to the mechanic to have him release the record since he couldn't check me out if the mechanic had it open. He also wasn't able to resolve the wheel noise that I came in about without a $190 diagnostic which seems incredibly overpriced. More

I didn't receive either the video of the leak I was told about nor the multipoint sheet. Everyone was professional and nice. Fast service, short wait. about nor the multipoint sheet. Everyone was professional and nice. Fast service, short wait. More

The service and service rep we had were 5 stars. However, when it was time to pick up the car 2 things happened. First, I was waiting for my service rep to finish with another customer. While wai However, when it was time to pick up the car 2 things happened. First, I was waiting for my service rep to finish with another customer. While waiting 3 other reps asked if they could help me. I said the other rep had my paperwork. Each said ok and went back to work. Why didn't they just go get the paper work and check me out? Second, after I was checked out by the rep, it took a very long time to get my car. Like 15 minutes! I was surprised by this wait and then a little irritated when I saw my car going thru the car wash before it got to me. The rep had asked when i checked in if I wanted a car wash, I said yes. I didn't expect to wait at pick up for this to be done. I expected it to be washed while being serviced so I didn't have to wait additional 15 minutes to get my car. I've marked service time as average because it took 1:15 minutes to rotate my tires and then an additional 1:45 to reprogram my new key that I had to wait for after purchasing my new car. More

Beautiful new spacious facility. The staff provides prompt and polite customer service. Jack kept me informed during the work. The video of the service check is a plus. The staff provides prompt and polite customer service. Jack kept me informed during the work. The video of the service check is a plus. More

It was great experience that I have with Walser from starting to the end of the sale and trade in process starting to the end of the sale and trade in process More

I had an appointment for 12:40. Wasn’t helped until 12:55 even though I was the first car in the check in area. I never received a walk thru video from the tech. My car sat finished Wasn’t helped until 12:55 even though I was the first car in the check in area. I never received a walk thru video from the tech. My car sat finished for about 20-25min before they came to tell me it was done. Beginning to end took 2.5hrs for an oil change and tire rotation More

Always friendly and keep you up-to-date on your car. Very busy place & love the new facilities Very busy place & love the new facilities More

Tom Kennedy provided us excellent service and we are very happy with our new car. happy with our new car. More

All employees polite and courteous and patient with questions, knowledgable. Tyler went out of his way to find the answer to a question I had. questions, knowledgable. Tyler went out of his way to find the answer to a question I had. More