Walser Toyota - Service Center

Thank you Guys always great job good good service nice talk respect helpful and confidence talk respect helpful and confidence More

The service was efficient. Details about inspection were transparent. Shuttle service was excellent. Helpful employees. Details about inspection were transparent. Shuttle service was excellent. Helpful employees. More

The service person who helped me was great. He was friendly and quick to respond, and explained everything to me. The work done seems to have been of adequate quality as I have not had any prob He was friendly and quick to respond, and explained everything to me. The work done seems to have been of adequate quality as I have not had any problems driving the car. However, my vehicle came out of the shop with a much dirtier interior than it went in with. My vehicle is 11 years old with high mileage, so I’m not sure if they felt it didn’t deserve the care and respect of a newer vehicle or why it was released back to me so dirty, but there were black smudges all over the upholstery of the driver’s seat and left passenger seat, on the inside of the driver’s door, the steering wheel was sticky with dirt/grease, and the floor was covered in black. I had pillows in the back that were also smudged with black and were brand new before this. I keep my vehicle very clean, detailing it once per year, and it was very disappointing to see how it was handled by the service people. It would have been very easy to cover the seats and floor with a protective cloth to prevent this and to wipe down the steering wheel. Very disappointed. More

Beautiful new facility. ..car was serviced properly. Parts department only had 1 service tech working which was a little frustrating. Possibly another tech was on break? ..car was serviced properly. Parts department only had 1 service tech working which was a little frustrating. Possibly another tech was on break? Not a huge deal, I do like the dealership, for many years. More

It was nice getting the work done and being able to just go home while the work was being completed. I am confident that the work was done correctly and that the workmanship will keep my Prius running for a go home while the work was being completed. I am confident that the work was done correctly and that the workmanship will keep my Prius running for a long time! More

The customer service is always exceptional! The video that they provide showing the routine check up is always helpful! The video that they provide showing the routine check up is always helpful! More

Nice people but I think the staff need to communicate a bit better. Meaning we had to explain quite a bit it again as that should have all been all on the laptop a few days prior. bit better. Meaning we had to explain quite a bit it again as that should have all been all on the laptop a few days prior. More

Chris Farmer was a fantastic service advisor to deal with. Really wonderful to work with will be returning to walser for his great customer service. with. Really wonderful to work with will be returning to walser for his great customer service. More

Great new facility and finally an oil change/tire rotation completed under an hour! I never received the video inspection I was told I would receive, and the technician left a greasy handprint on th rotation completed under an hour! I never received the video inspection I was told I would receive, and the technician left a greasy handprint on the hood of my car that wiped off easily but should have been cleaned up before my vehicle was returned. More

Excellent customer service! I appreciated their patience with my used pickup that needed an oil change. I appreciated their patience with my used pickup that needed an oil change. More