Walser Toyota - Service Center

Good service. The person handling my case looked into every one of my concerns. thanks! The person handling my case looked into every one of my concerns. thanks! More

Our sales rep, Dante, was incredible. Very informative and helpful throughout the entire purchase experience. Very grateful to work with such a professional sales rep who played their par Very informative and helpful throughout the entire purchase experience. Very grateful to work with such a professional sales rep who played their part well to ensure the vehicle buying experience was 10/10. Nice job Walser, and a big shout out to the best of the best, Dante! More

All problems and issues that could be resolved were resolved. I was upset that it was an issue stemming from work done by the service center resolved. I was upset that it was an issue stemming from work done by the service center More

Very friendly, waiting wasn't a problem, they understood my problem and helped me solve it. my problem and helped me solve it. More

The arrival process was a little confusing. In the past a service writer met you at the vehicle to get the process started. The procedure at the new building is a little confusing. In the past a service writer met you at the vehicle to get the process started. The procedure at the new building is a little confusing. More

Almost perfect. With the slight exception of some grease marks that were left on the passenger seat (my car is old, so I do not care that much). Everything works a With the slight exception of some grease marks that were left on the passenger seat (my car is old, so I do not care that much). Everything works as expected, for the price that they originally estimated, and it was completed faster than they had promised. More

As a 7 year user of this service,it was awful. From the minute I pulled into the service bay,it was nothing but slow service,indifferent attitude and missed information toward my needs. From the minute I pulled into the service bay,it was nothing but slow service,indifferent attitude and missed information toward my needs. More

When my car died in the middle of traffic, I knew a trip to Walser was in my future. Why? It’s because I’ve always received excellent service from the firm. Jason, my service advisor did everything to get m to Walser was in my future. Why? It’s because I’ve always received excellent service from the firm. Jason, my service advisor did everything to get my vehicle restored to health. He kept me fully informed and worked hard to get me the best possible price. Two thumbs up! More

I like all this dealership has done. I will continue to be a guest with them I will continue to be a guest with them More

We had a very disappointing experience. We called to schedule an appointement for our hybrid vehicle 2 days in advance. We arrived at our appointment 20 minutes early. We informed once agai We called to schedule an appointement for our hybrid vehicle 2 days in advance. We arrived at our appointment 20 minutes early. We informed once again we had a hybrid vehicle and explained what was going on with our vehicle. The staff informed us it would take about 60-90 minutes for them to tell us what was going on with the vehicle. After 90 minutes I decided to get an update with the staff about our vehicle. The staff informed us he didn’t realize they didn’t have a hybrid technician working on that day and therefore they couldn’t service our vehicle on that day. He asked me to go take a seat in the waiting area and he will come to get us soon. After being in the waiting area for about 10 minutes, I saw the staff who had helped us leaving with a back pack. I immediately went back to the service intake area and talked to another intake representative and explained what had happened. He apologized and I asked to talk to the manager. After talking to the manager, he said we could bring the car on the following day. I explained we were leaving town the next day and needed the car fixed. I asked if he had a loaner vehicle. He checked and yes, he did. He asked us to authorize service to our vehicle. We asked how much it would cost and he said anywhere between $1200 and $6000. We said we couldn’t authorize that much price range but could authorize up to $1500. The manage said he wouldn’t give us the loaner vehicle if we didn’t authorize them to fix our vehicle for a price that would fall within that large price range. We decided not to do business with Walser and not get the loaner car for a price that could cost us $6000. We were very disappointed that we spent 3 hours there, no one came to communicate with us about our potential repair and most of all, they scheduled us knowing that we had a hybrid when in fact they didn’t have a hybrid certified mechanic on site on the day of our appointment. We ended up getting a new vehicle o that day and also kept our Toyota hybrid. More