Walser Toyota - Service Center

This was our first visit to Walser’s new facility - very impressive! One thing that didn’t change was the quality of the service. In and out in an hour with free popcorn to boot! impressive! One thing that didn’t change was the quality of the service. In and out in an hour with free popcorn to boot! More

Responsiveness was lacking during this last service encounter. We had to call ourselves to get answers encounter. We had to call ourselves to get answers More

Took a while, wish there had been a better time estimate. Overview of what was needed was good. Overview of what was needed was good. More

All staff I encountered were competent, courteous, and very helpful. Leaving the Prius overnight, I was grateful for Lyft assistance. New facility is beautiful. I miss the usual carwash. very helpful. Leaving the Prius overnight, I was grateful for Lyft assistance. New facility is beautiful. I miss the usual carwash. More

The service department is amazing. They share the concerns and respect what I can or want to get done. Great video to show what is really happening. Excellent in every way. They share the concerns and respect what I can or want to get done. Great video to show what is really happening. Excellent in every way. More

The sales person we have was very helpful and very personable and we enjoyed working with her however, we found after we got the car that had a major oil leak and we had to bring it back and have it f personable and we enjoyed working with her however, we found after we got the car that had a major oil leak and we had to bring it back and have it fixed, but it was taken care of in time like good man More

Went twice for the same problem and didn’t get fixed I will choose a different dealership will choose a different dealership More

Service clerk too rushed. Used oil change/tire rotation card and tires weren’t rotated as they recommended new tires, which I did. He did provide me any options to be “refun Used oil change/tire rotation card and tires weren’t rotated as they recommended new tires, which I did. He did provide me any options to be “refunded” the tire rotation. I even offered to pay for the oil change so my card wasn’t used. After much discussion and him telling me the services had to be deducted together, He did offer to “add” an “extra” tire rotation to my card. There is no way for me to check to see if this was done. I hope he followed through. Also, the tires sales person informed me of a factory rebate that was available. My service rep. was quick to check me out. Thankfully I reviewed my paperwork and noticed the form I needed wasn’t included. I was able to get another clerk to help me. Also, I was to get an estimate for new brakes. This also wasn’t included. More

Great service and nice people thank you for your excellent cervices. I definitely will comeback. excellent cervices. I definitely will comeback. More

Took to long to pay and receive my car after I paid. It seems only the person who checked me in could check me out. It seems only the person who checked me in could check me out. More