Walser Toyota - Service Center

Great service, but it'd be nice as you drive into the counter area if someone would flag you in, and meet you at the door like used to be done. Especially with the new facility. Everyone seemed to ignore counter area if someone would flag you in, and meet you at the door like used to be done. Especially with the new facility. Everyone seemed to ignore me. More

Emily was friendly, helpful and informative. Communication about what was going on with my car was excellent. Communication about what was going on with my car was excellent. More

Excellent , Quick and efficient service. I highly recommend the great team work and very skilled advisors! I highly recommend the great team work and very skilled advisors! More

Great service as usual. Gavin was very helpful on the phone and when I dropped my car off. Gavin was very helpful on the phone and when I dropped my car off. More

It was a horrible experience. My salesman did not know anything about the car that i had called to come on and see the following day. could not answer any of my questions. Also, t My salesman did not know anything about the car that i had called to come on and see the following day. could not answer any of my questions. Also, the car had defective part that the dealership did not want to fix for me and i was told by the condesending service manager “ thats the way it is”. I felt the 2 staff i spent the day with were dismissive and rude. I ended ip getting the vehicle fixed and delevered 2 weeks later. I will never work with Walzer again. More

Friendly and fast service was terrific and the attention to detail and customer service was helpful. to detail and customer service was helpful. More

The good: they got me in quickly for repair and were reasonably communicative and within acceptable time frames. The bad: they quoted me complete replacement of the exhaust system for several thousan reasonably communicative and within acceptable time frames. The bad: they quoted me complete replacement of the exhaust system for several thousand dollars, which is more than my old Toyota is worth. When I responded in shock, they rattled off additional repairs that were recommended including a cabin air filter which was just changed a month ago during an oil change. I ended up paying the $200 something diagnostic charge—which I was originally quoted $99–to pick up my car and take it elsewhere. $107 at another shop for a patch of a gasket and a clean bill of health on the rest of my exhaust system, and I am a happy camper and $2,400+ richer. I thought it would be best taking my Toyota to the dealer for original parts, etc. but have now found out that is a stupid idea. Walser tried to nickel and dime me to death and in doing so they have lost a potential customer when it is time for me to get a new car. More

had to have my 2nd fob key - uber to get lunch was great. .thx Everything promised was completed - Friendly people .thx Everything promised was completed - Friendly people More

My car suddenly would not start, it was completely silent. Had to have it towed to Walser Toyota. The service advisor I worked with was outstanding! silent. Had to have it towed to Walser Toyota. The service advisor I worked with was outstanding! More

Good service as usual, except that some of the electronics reset when a new battery was purchased and put into the car. Electric windows and locks would not work until I drove the car around for a electronics reset when a new battery was purchased and put into the car. Electric windows and locks would not work until I drove the car around for about 20 minutes. I noticed that neither window (2 door car) would go up or down at the post office when I tried to mail a letter. Car electronics OK now. The maintenance video is an excellent feature of the service. More