Walser Toyota - Service Center

Toyota dealership Bloomington mn doing good job for services and highly recommended for every one satisfactory services and highly recommended for every one satisfactory More

Asked agent 4x what I wanted and he still didn’t do it. It’s been over a week and still haven’t received video of them working on my vehicle. Filled out Walser a survey..Negatively and no response. Left It’s been over a week and still haven’t received video of them working on my vehicle. Filled out Walser a survey..Negatively and no response. Left Service Manager phone message but No Response.. Overall Poor Service More

Tyler assisted me with having my dashcam installed. There were a few snafus but at the end of the day, Tyler had everything properly handled. Thank you Tyler! There were a few snafus but at the end of the day, Tyler had everything properly handled. Thank you Tyler! More

Everything was done according to schedule. However, no one was able to correct the map on the navigation screen. The original default map was taken away by one service person, and two others However, no one was able to correct the map on the navigation screen. The original default map was taken away by one service person, and two others could not retrieve it. 1/2 hour after leaving the building is magically reappeared. I think Walser. needs to have a technician specialist on hand. One of my cars is a Lexis and they have a technology specialists available. The scheduled service was a 5 anyway More

Great service and communication. The service department far exceeds my expectations and I will definitely be coming back. The service department far exceeds my expectations and I will definitely be coming back. More

I love the new facility. I worked with an excellent employee. She explained everything, I never received my video. I still would like to see it. I worked with an excellent employee. She explained everything, I never received my video. I still would like to see it. More

I dealt with Jackie and he was great! Very informative. The tire salesman was also wonderful Very informative. The tire salesman was also wonderful More

My experience on 9/7/24 with the service department, and again on 9/9/24 was extremely poor. I had scheduled an appointment for 9:50am on 9/7/24, and was told when scheduling that the appointment to replace again on 9/9/24 was extremely poor. I had scheduled an appointment for 9:50am on 9/7/24, and was told when scheduling that the appointment to replace a coupler would take about 2 hours. I had family plans all weekend, so Saturday morning was the only time I had to get the car work done. Upon arrival, I was told that the service center was short staffed and it would take all day to get the work done. I live in Northfield , approximately 40 minutes away so had no clue when I would be able to pick up the car due to other plans for the weekend and work in St. Paul during the week. I left to go to another appointment and was called by the service center to say there would be no way they’d finish the repair that day and offered me a loaner. I returned to the service center to pick up the Tundra loaner. Although the service person at the point of pick up was helpful, we did not do a walk around on the vehicle for damage. I left to get back home for family plans that afternoon. I don’t remember when it was that weekend, but I noticed a crack on the passenger side of the windshield. The crack was about half the width (top to bottom) of the windshield. The service center closed at 4pm on Saturday so there was no one to call to report it to. At no point did anything hit the windshield while I was driving it. I would have heard that and noticed the crack at that point. I returned the truck on Monday, 9/9/24 on my way to work in St. Paul and immediately told the service person who reported to his manager, Chris Schieve. Chris went to look at the truck and told me that my insurance would have to cover it. I asked why when it wasn’t my fault, and Chris responded that all vehicles are checked when returned for damage and the crack wasn’t there before it was loaned to me. I assured him that I wasn’t lying when I said nothing hit the windshield and he simply responded that he wasn’t lying either and the damage wasn’t there when I left with the vehicle. I’m not sure how he knows that when he was not the one who checked the vehicle out to me. Chris said that he didn’t know how I could have missed the crack when driving out of the service center if it was already there, and asked why I didn’t report it right away. I explained that if the crack was there when I left with the truck, I didn’t notice it to report it. Chris hopped in the driver seat and looked directly at the crack and said “how could you have missed that.” Wow! talk about making a customer feel stupid! If this is Walser’s service model, I want nothing to to with this dealership! I was done at that point! I asked Chris for his name when he’d gone back to the desk, and he continued to tell me about how it’s the same as when I rent a vehicle, that I’m responsible for the damage. What he failed to understand is that the crack was either there when I left the service center and I didn’t notice it or it somehow magically cracked while I had it. Nothing hit the windshield that made any kind of noise. The only other possible way that windshield could have cracked would be due to the rapid shift in temperatures between afternoon on Saturday, and Sunday morning. Either way, I struggle to understand how it is my responsibility as I have no control over either situation. I am extremely disappointed in the service I received regarding my car repair after purchasing $62,000 vehicle from you dealership. I would greatly appreciate a response to my comments. Joel Milteer More

Attendant was fine. Jesse UberDriver too.. But his car was really filthy. Almost did not want to sit on passenger seat. Jesse UberDriver too.. But his car was really filthy. Almost did not want to sit on passenger seat. More

Friendly and quick, just needed an oil change, was in and out in under an hour. out in under an hour. More