Walser Toyota - Service Center

The dealership was beautiful and was very welcoming and also clean! Every staff member was approachable and helpful. also clean! Every staff member was approachable and helpful. More

The work was completed just fine, as far as I can tell. Roof rack was installed. Roof rack was installed. More

Thomas P explained everything. The job was completed on time. Service department completed the needed repairs well. The job was completed on time. Service department completed the needed repairs well. More

The oil filter was not tighten down. Because of this, oil leaked. On my garage floor!! This will cost me in order to clean floor. Because of this, oil leaked. On my garage floor!! This will cost me in order to clean floor. More

Thomas was an excellent help. I have no complaints. Thank you! Will come back for more service! I have no complaints. Thank you! Will come back for more service! More

Excellent customer service. The agent made sure that I maximized my visit and did not have to pay for unnecessary tests. The agent made sure that I maximized my visit and did not have to pay for unnecessary tests. More

The mechanics were very thorough and explained everything verbally and in the video. I’m confident that our car is fully maintained. verbally and in the video. I’m confident that our car is fully maintained. More

Your service department botched my repair appointment badly. Made an appointment and didn’t order the part. When I came in fo appointment service person immediately went to manager and discussed my appoi badly. Made an appointment and didn’t order the part. When I came in fo appointment service person immediately went to manager and discussed my appointment. Instead of telling me that they didn’t order the radiator they sent me home and I had to hear that they hadn’t ordered the part at the end of the night. Had to drive back down to retrieve my car. Called back the next day & left message canceling order of part and appointment. Still got messages from service department the next week saying part was in. Left message AGAIN canceling part & appointment. Then got another call the day of/after my twice cancelled appointment asking me to come in/reschedule. Very poor service and annoying lack of follow through More

I love my service at Walser Toyota. I have one big complaint. I think it is wrong that I have to purchase the Toyota app to work my auto start on my key fob. That just isn’t right. I have one big complaint. I think it is wrong that I have to purchase the Toyota app to work my auto start on my key fob. That just isn’t right. More

It was a "xxxx show" getting my vehicle taken care of. It was supposed to be done in 1 day and it was in the ship for 4 days. I was receiving messages that the parts were in and then went there and the It was supposed to be done in 1 day and it was in the ship for 4 days. I was receiving messages that the parts were in and then went there and the parts were NOT in. I worked with Dan and he understood why I was upset and said that should not of happened. Other than this last visit I have had good service in the past. More