Walser Toyota - Service Center

The service staff are always courteous and I appreciate the video of the exam and the recommendation (my air filters were due for replacement). The text notifications are useful for me as I tend to move ar the video of the exam and the recommendation (my air filters were due for replacement). The text notifications are useful for me as I tend to move around while waiting for my car. I will enjoy seeing the Hmong display if it comes to my dealership! More

Bloomington walser toyota provides professional service, friendly staff, and overall helpfulness. Customers also appreciate the clean facility friendly staff, and overall helpfulness. Customers also appreciate the clean facility More

The vehicle inspection revealed that the cabin air filter and engine air filter were both dirty and should be replaced. When I checked out, I was surprised that the filters both included labor charges. I com and engine air filter were both dirty and should be replaced. When I checked out, I was surprised that the filters both included labor charges. I complained to the service advisor that there shouldn’t be labor charges because there was no additional labor required. The parts were already taken out for inspection. They are shown in the video that was sent to me. They would have to be put back in whether they were new or not - thus no additional labor required. I’m sure you have a large markup on the parts themselves. You are still making of money just on the parts. There is no need to soak your customer for everything you can. The labor portion is already included in the price of the oil change. It is an unnecessary charge. More

We had pre-paid to swap out 4 tires + rims on a new vehicle. Service called to schedule the work. Upon arrival they said they only had 3 of the 4 tires so they had to get one from a sister shop. On vehicle. Service called to schedule the work. Upon arrival they said they only had 3 of the 4 tires so they had to get one from a sister shop. Once they got the tire, they then realized they didn’t have all of the necessary parts to the do the work so they had to get the parts from a sister shop. Swap of tires should have taken 2 to 2.5 hours. Ended up taking 6 hours and other appointments had to be re-scheduled. More

Made a big deal about them not moving my driver's seat because I have a bad back and there's no seat memory, they promised me they wouldn't move the seat, and then did anyway. This will cost me days of ag because I have a bad back and there's no seat memory, they promised me they wouldn't move the seat, and then did anyway. This will cost me days of agony plus a significant loss of income from not being able to use my car for work. When I complained, all they said was "well English was the guy's second language." Well that sounds like THEIR problem, NOT MINE! They wouldn't even adjust the ticket for this HUGE mistake that I made a big deal about while checking in (such a massive error that the whole job should be zero'd out anyway), and the most they were willing to compensate me with is a free oil change?! So they keep my $350 just for changing some transmission fluid and replacing one filter, while indirectly costing me hundreds more. Horrible business practice. Better Business Bureau complaint will be next. I should file a lawsuit as well. More

Kevin the salesman did a great job, Very informative on Toyota. Service department Dan handled my service request in a timely way. Got me in and out on time. Toyota. Service department Dan handled my service request in a timely way. Got me in and out on time. More

This was my first time at your dealership. Tyler did a great job, taking care of the recall on my RAV4. Tyler did a great job, taking care of the recall on my RAV4. More

Paid a fortune for diagnostics. Quoted $10,000 for exhaust fix. Never got back to me regarding steering rack Quoted $10,000 for exhaust fix. Never got back to me regarding steering rack More

Working with Walser Toyota was easy, fast and honest. Recommend going to walser Toyota for your car needs Recommend going to walser Toyota for your car needs More

I brought my 2010 Toyota Tacoma in for an oil change. They advised me that the frame was badly rusted but they could not do the oil change without putting on the lift but this was the last time they cou They advised me that the frame was badly rusted but they could not do the oil change without putting on the lift but this was the last time they could service it. I spoke with a salesman and agreed to but a new Tacoma for $53,500 with no financing while I waited for the oil change. The service manager brought out my 2010 Tacoma and said it was done. I drove it home and noticed it was not running properly. When I popped the hood, I saw they never finished the oil change. There was an empty oil container stuck under the oil filter and a tool still stuck to the oil filter. There was oil splattered all over the engine. Except for the frame rust my truck was immaculate and I certainly expected better treatment that I received. I was a loyal customer for 15 yrs and completed all the scheduled maintenance. I was originally offered $8500 for the vehicle, which I accepted. The sales manager later came back and said He would only offer $5000 because of the frame damage. Once an offer is made and accepted it should be honored. Especially since I just spent $53,500 at their dealership. My loyalty is directly tied to their loyalty. More