1,904 Reviews of Walser Toyota - Service Center
Marc Potter(? ) was an awesome service representative who took care of my needs, pointed me towards a good deal on tires, and answered all of my questions about the ) was an awesome service representative who took care of my needs, pointed me towards a good deal on tires, and answered all of my questions about the different services intelligently and in a way I understood. Very smooth, professional, and friendly. More
Jason Colbert was a great service rep. I went in for 5000mile service, and I informed Jason that the wireless charger was not working as it should. He tested it and said that it might be I went in for 5000mile service, and I informed Jason that the wireless charger was not working as it should. He tested it and said that it might be outdated and ordered a new one to be installed. Also the facility is very nice, and my kids was not happy that I went there without them. More
I was very disappointed in your service department sign up and service I experienced. The phone tree and switching to various people to set up an appointment takes way too long when one person should be ab up and service I experienced. The phone tree and switching to various people to set up an appointment takes way too long when one person should be able to handle this process. it seems like the automation serves your purposes, but not the customer's. Once I brought my van in for service, and although I brought it in 25 minutes early, and I was told the service would most likely take less than one hour, I waited one hour and 20 minutes before getting my van. And then, only because I went out and asked the service tech about my van. He said it had been done for a while, but he got busy/distracted. There were plenty of people standing around who could have come out to the waiting area and told me the van was ready. Another issue was that In addition to an oil change I requested a tire rotation. When I picked up the van the rotation had not been done because they said the tread wear was too much for them to rotate the tires. So, if they didn't rotate the tires, it seems to me the wait time for my van to be done should not have taken so long, and it someone's fault I waited extra time to pick up my van. More
I'm very pleased with the sales department ( Michael Ryan) and the service department. There were a few issues with my used truck I bought there and they were super responsive in fixing all the issues! Ryan) and the service department. There were a few issues with my used truck I bought there and they were super responsive in fixing all the issues! More