Walser Toyota - Service Center

Dashboard left in non-comprehensive state, crash bags left off. Video sent during service was non-comprehensive. left off. Video sent during service was non-comprehensive. More

Year after year, Walser Toyota has provided exceptional service. This visit was no exception. Their new building is up and running. It is incredible! Very spacious and welcoming. Everything including service. This visit was no exception. Their new building is up and running. It is incredible! Very spacious and welcoming. Everything including the service department and the "new car lot" is now inside. I often walk to the nearby Denny's to have a meal while my car is being serviced. With the exception of a short distance between buildings, that entire walk is now sheltered from the weather. As usual, I scheduled the appointment online. When I arrived, a staff member directed me where to park, then within two minutes I was greeted by staff from the service desk. Tyler was a pleasure to talk with. He was exceptionally skilled and extremely helpful. The work was completed well ahead of schedule. Thankyou! More

I believed that my heater wasn’t working properly. Although the staff did not think it was faulty, they did check it out and were kind and polite. They said to return if it doesn’t heat when turne Although the staff did not think it was faulty, they did check it out and were kind and polite. They said to return if it doesn’t heat when turned way up. More

8:00 am appointment, didn’t start working on my car until 1:00pm. Had to wait over 5 hours. Ridiculous!! 1:00pm. Had to wait over 5 hours. Ridiculous!! More

Mr. Gavin Frey was very professional and informative at all times. Had patience answering questions with a older girl like me. Walser..110% all times. Had patience answering questions with a older girl like me. Walser..110% More

Very organized service center. Clean waiting room and nice people to work with. A little pricey but very professional. Clean waiting room and nice people to work with. A little pricey but very professional. More

The service department is terrible. I drove up and I counted 16 personnel behind desks and it took over 10 minutes to even be acknowledged. My vehicle was there because of issues with t I drove up and I counted 16 personnel behind desks and it took over 10 minutes to even be acknowledged. My vehicle was there because of issues with the 14” media center. They were unable to resolve my issue but along the way I was laughed at, treated rudely and even asked what I wanted them to do. I was promised one thing by one person and the next was unable to deliver and quite frankly acted like he didn’t even want to try. It is just so poorly run. My wife and I have purchased over 20 vehicles there but this could possibly be my last after the service (lack thereof) I received and how rudely I was treated. Worst experience at a car dealership ever. More

Great. I am wondering why the service interval was changed from 5000 miles to 2500 miles. I am wondering why the service interval was changed from 5000 miles to 2500 miles. More

A headrest was missing from the purchased vehicle. Had to pay to replace a roof rail guard that was missing and another that was not fully seated. The tire-paint-insurance was not thoroughly explained Had to pay to replace a roof rail guard that was missing and another that was not fully seated. The tire-paint-insurance was not thoroughly explained, as insurance turned out to be virtually useless. A service tech never provided any update despite leaving at least four messages requesting an update. More

I always receive five star service. Everyone is so polite and helpful. I receive very personal attention. Michael Alovera has been my main contact person before and he is great! Everyone is so polite and helpful. I receive very personal attention. Michael Alovera has been my main contact person before and he is great! More