Walser Toyota - Service Center

Your people are gems. The new facility is very impressive too. Easy to make an appointment, very little waiting time. The new facility is very impressive too. Easy to make an appointment, very little waiting time. More

Well the reason for a one star is I left this dealership mad as xxxx. When I got there I asked the service advisor if they could not wash the car and they agreed that they would not wash the car. The reason mad as xxxx. When I got there I asked the service advisor if they could not wash the car and they agreed that they would not wash the car. The reason I didn't want it washed is because on the prior Thursday I had just washed it and but all the tire and trim shine on which isn't water proof so I didn't feel like having to do all the all over again. The one thing I cannot tolerate is people who lie to you and don't keep their word. I don't see what is so hard about being truthful. More

The service was excellent, and the technician clearly explained what needed to be done on my truck. explained what needed to be done on my truck. More

The service that was needed was done in less time than quoted. I was treated with respect and the dealership was comfortable. quoted. I was treated with respect and the dealership was comfortable. More

Service agent was dismissive. I waited in store and he choose to call me instead of speaking to me directly. I waited in store and he choose to call me instead of speaking to me directly. More

I was a bit disappointed in my latest service visit. I did not get the video inspection until I was told the car was ready for pickup. When I went to pick it up I was told it needed more work including I did not get the video inspection until I was told the car was ready for pickup. When I went to pick it up I was told it needed more work including an alignment and engine filter replacement. It went back in for those items. This should have been handled better. More

The service person narrating the video of my vehicle's inspection was unintelligible at least in part because of his accent. But all these technicians should be given some training in how to speak when re inspection was unintelligible at least in part because of his accent. But all these technicians should be given some training in how to speak when recording these videos. Otherwise the effort is wasted. More

Service is always great. I never have an issues. Keep up the good work everubody I never have an issues. Keep up the good work everubody More

The notice i received from you was: Service required. Oil needs change. When I got to the service center I was told, my service agreement was expired, the car did not need oil, only tires need rotating Oil needs change. When I got to the service center I was told, my service agreement was expired, the car did not need oil, only tires need rotating and we need your credit card. It is hard for me to get time off work. I thought this was an urgent requirement. Felt misled. More

The service staff are always courteous and I appreciate the video of the exam and the recommendation (my air filters were due for replacement). The text notifications are useful for me as I tend to move ar the video of the exam and the recommendation (my air filters were due for replacement). The text notifications are useful for me as I tend to move around while waiting for my car. I will enjoy seeing the Hmong display if it comes to my dealership! More