Walser Toyota - Service Center

Currently driving my 3rd new Toyota. I have purchased Toyota Care Plus on all 3 Toyotas. Prior cars have had ALL Toyota recommended service included in the Toyota Care Plus. I have pr I have purchased Toyota Care Plus on all 3 Toyotas. Prior cars have had ALL Toyota recommended service included in the Toyota Care Plus. I have problems getting all Toyota recommended service covered on my 2022 Avalon. It seems to be caused by the car purchase agreement covering Toyota Care Plus for 60,000 miles. However when the dealer started Toyota Care Plus, they told me that I could only get Toyota Care Plus on that car for 45,000 miles. They agreed to cover Toyota recommended service "in house" for the remaining 15,000 miles. At the last covered service shortly before hitting the 60,000 mile level, Walser refused to cover the cost for the spark plugs and transmission service. If coolant service is recommended at 60,000 miles (I am not sure), that was not covered either. If I would have received the full 60,000 mile Toyota Care Plus service as spelled out in the purchase agreement, I expect I would not be writing this review in this manner. More

Friendly and helpful work by Dan who heckled me in and helped solve a dashboard lighting issue. Very quick work by the team on oil change and tire rotation. helped solve a dashboard lighting issue. Very quick work by the team on oil change and tire rotation. More

Frist time to the new building absolutely loved it! !! lots of room and a lot more color !! lots of room and a lot more color More

Tremendous experience! WOW, staff exceeded all expectations. Fair, courteous and professional. Can whole-heartedly recommend this dealer to anyone. WOW, staff exceeded all expectations. Fair, courteous and professional. Can whole-heartedly recommend this dealer to anyone. More

I thought the person who was in charge of my service was extremely helpful and very pleasant. extremely helpful and very pleasant. More

Friendly and efficient staff. Kevin (KD) went above and beyond what was necessary. Been using this dealership for years and plan on continuing to do do so. Kevin (KD) went above and beyond what was necessary. Been using this dealership for years and plan on continuing to do do so. More

well done. The new building was a surprise to me. I thought the design was very efficient and esthetically pleasing. Glad to see the popcorn and hot drinks wer The new building was a surprise to me. I thought the design was very efficient and esthetically pleasing. Glad to see the popcorn and hot drinks were still there. The online registration seemed somewhat overdone. Stan Lins More

Dan was very friendly and helpful. Told me when my car would me ready. It was. Told me when my car would me ready. It was. More

The person I worked with went out of his way to help me! Excellent human! Excellent human! More

I came in with a scheduled appointment for an oil change. I was told it was going to take about an hr and 20ish mins. It took almost hours. It's the longest I've ever waited for an oil change. Staff was very I was told it was going to take about an hr and 20ish mins. It took almost hours. It's the longest I've ever waited for an oil change. Staff was very nice. I was disappointed they didn't have a children's area like previous center. More