Walser Toyota - Service Center

I believed that my heater wasn’t working properly. Although the staff did not think it was faulty, they did check it out and were kind and polite. They said to return if it doesn’t heat when turne Although the staff did not think it was faulty, they did check it out and were kind and polite. They said to return if it doesn’t heat when turned way up. More

8:00 am appointment, didn’t start working on my car until 1:00pm. Had to wait over 5 hours. Ridiculous!! 1:00pm. Had to wait over 5 hours. Ridiculous!! More

Mr. Gavin Frey was very professional and informative at all times. Had patience answering questions with a older girl like me. Walser..110% all times. Had patience answering questions with a older girl like me. Walser..110% More

Ridiculous pricing for requested work by longtime customer. No car wash given or offered when 5+ vehicles next to me received one. Watched and listened to a loud, heated exchange between a customer s customer. No car wash given or offered when 5+ vehicles next to me received one. Watched and listened to a loud, heated exchange between a customer service person and a technician who were mad at one another for not communicating and responding to one another’s messages. Unprofessional. More

Thought my brakes were grinding, but turns out I neeeded a new transmission. I bought my car at walser and purchased a lifetime wrap policy w my car. Even though it has 145k miles, the tech worked with the a new transmission. I bought my car at walser and purchased a lifetime wrap policy w my car. Even though it has 145k miles, the tech worked with the service plan administrator to cover my transmission and transfer case replacement and a new axle. Really grateful for the help and that I was able to purchase such a great plan when I bought my car from walser. More

Just outstanding service experience at Walser Toyota Bloomington. Kenny was super helpful and went above and beyond to make sure my Corolla got the repairs and maintenance it needed. Everyone at Walser Bloomington. Kenny was super helpful and went above and beyond to make sure my Corolla got the repairs and maintenance it needed. Everyone at Walser is very knowledgeable and friendly, they always look out for me and don't recommended any service on the car that isn't absolutely needed. Trust them all, and next Toyota I buy will be at Walser! More

Great. I am wondering why the service interval was changed from 5000 miles to 2500 miles. I am wondering why the service interval was changed from 5000 miles to 2500 miles. More

A headrest was missing from the purchased vehicle. Had to pay to replace a roof rail guard that was missing and another that was not fully seated. The tire-paint-insurance was not thoroughly explained Had to pay to replace a roof rail guard that was missing and another that was not fully seated. The tire-paint-insurance was not thoroughly explained, as insurance turned out to be virtually useless. A service tech never provided any update despite leaving at least four messages requesting an update. More

I always receive five star service. Everyone is so polite and helpful. I receive very personal attention. Michael Alovera has been my main contact person before and he is great! Everyone is so polite and helpful. I receive very personal attention. Michael Alovera has been my main contact person before and he is great! More

I bought a brand new vehicle earlier this year and there was some issues with the cruise control and other issues that popped up. This was all covered under the warranty. Walzer did not want to give me a lo was some issues with the cruise control and other issues that popped up. This was all covered under the warranty. Walzer did not want to give me a loaner vehicle even though I work out of my vehicle to do my job my cruise control was not working at all because of these errors, the guy kept telling me Toyota doesn’t owe for a loaner vehicle understand that, but I’m not just buying from Toyota. I’m buying from Walzer. This isn’t the first time I’ve had a poor experience there whenever I do maintenance there it takes hours and I’m expected to sit there the whole time . More