Walser Toyota - Service Center

Quick and pleasant. had a chance to look at the new car showroom and talk with our sales person (Lance) had a chance to look at the new car showroom and talk with our sales person (Lance) More

Excellent service, very satisfy with the service and very friendly and kind staff. I would definitely recommend to family and friends. friendly and kind staff. I would definitely recommend to family and friends. More

I brought my 2010 toyota tacoma in for an oil change. I was advised that the frame was badly rusted and it was no longer safe to drive. I was however told they could complete the oil change. I then st I was advised that the frame was badly rusted and it was no longer safe to drive. I was however told they could complete the oil change. I then started talking with salesman Kevin Danh about purchasing a new vehicle. During the conversation a sales manager came over and offered me $8500 for my vehicle as a trade in. I accepted the offer. Later he came back and said he would only offer $5000. I did not misrepresent the condition Once an offer is made and accepted it should be honored but not this time. Later the sales manager brought my 2010 tacoma back from the service area. After I got it home I noticed it was running rough. I looked under the hood and saw that there was oil splattered all over the engine and an empty oil container lodged under the oil filter, there was also a tool still connected to the oil filter. I was able to drive it back to Walsers the next day and pick up a new 2025 Tacoma for which I paid $53,500. It was not financed as I paid with a check. I received no discount for paying cash. I believe the sales manager ( I don't recall his name) should have honored the $8500 for my trade since that is the offer he had made. I am also extremely disappointed with the condition that my 2010 tacoma was delivered to me. I am a 15yr loyal customer of Walsers and expected better treatment. I am also disappointed that Toyota had no recall for the frame rusting out. It was known by Toyota that Tacomas were notorious for having frame rust problems. More

Everything went great. The staff was nice and I was in and out of there in a timely fashion. The staff was nice and I was in and out of there in a timely fashion. More

He did a great job answering all of my questions and he gave helpful advice gave helpful advice More

I've been a Walser Toyota customer since 2008 & this experience was the first less than stellar service I've experienced. There was a lack of status updates on my vehicle and it took almost an hour long experience was the first less than stellar service I've experienced. There was a lack of status updates on my vehicle and it took almost an hour longer to finish than the estimated time I was quoted at drop off. While the service staff was apologetic, it doesn't change the fact I had to adjust the rest of my plans for the day. More

There service has been terrible since moving to new building. Nothing about it is personable. Longer waits... like in the drive up. No one answers the phone. And the coffee machine was broken and beans building. Nothing about it is personable. Longer waits... like in the drive up. No one answers the phone. And the coffee machine was broken and beans everywhere on the floor. More

They work is faster in the very neat The customer service is very respectful and kind service is very respectful and kind More

Very nice environment but it took about 1. 5 hours for an oil change which it too long. Service tech was waiting for quotes on some suggested future repairs which could have been handled in an 5 hours for an oil change which it too long. Service tech was waiting for quotes on some suggested future repairs which could have been handled in an email. More

It used to be way better. The time taken is longer. Communication could be better. It's more expensive. The time taken is longer. Communication could be better. It's more expensive. More