Walser Toyota - Service Center

The worst service EVER: I must report a problem that The worst service EVER: I must report a problem that has plagued my 2003 Toyota Camry for over 3 years. I was becoming increasingly concerned abou The worst service EVER: I must report a problem that has plagued my 2003 Toyota Camry for over 3 years. I was becoming increasingly concerned about safety as my 6-year old Camry began to shudder at highway speeds when the roads turned towards the right. I brought it in to Walser Toyota in 2009 for my 30,000 mile checkup and mentioned this problem. They were unable to find a cause, but still replaced tires and performed the wheel alignment for $575. The problem was not fixed. My mother-in-law also noticed this instability while carrying my 5-year-old triplets to outings, and now this had become critical. I brought my car to Walser again in 2010, and they couldn't find the problem. Another $630 dollars for a CV boot (which had been recalled earlier, but was still charged to me) and wheel alignment, but no improvement to the stability. I could not bear the thought of a tragic accident, and brought my car in for the third time to Walser Toyota on October 10, 2011. They said my front wheel control arm bushings were worn, and was the cause of the instability. I was also informed that "since the car is up on the hoist", I should also replace the front ball joints, for a little more cost. The bill became nearly $2400, for what was quoted as a 13-hour job. They did it in 6 hours, but still charged me for the 13 hour quote. Not even a day later, the car shuddered again, at a nominal 40 mph speed exiting an offramp. How could it be worse!? I phoned Walser about my concern, and we discussed bringing it in for a road test. I was not able to make it in for a few days, and on my way home from work experienced a shudder that forced me to veer to the shoulder during rush-hour highway traffic. This problem had gotten much worse, I was afraid to drive the car, and immediately made it back to Walser. Another day of a loaner, and the Walser technicians seemed to find the problem in the driver's side REAR control arm bushing. They brought me in to demonstrate, and it was evident that this was a defective part. OK, good, I just want this fixed, but Walser want's to charge me again for the next round of service. I exchanged my opinion that the original $2400 bill was for work that was not required, but I would consider going "half-way" to cover the improvements that were actually performed because of their failed diagnosis. The correction was quoted at about 3 hours work, approximately $600. I proposed we settle this issue with a $1150 bill, payment for the front (improper fix) and rear (correct fix) jobs, to make this equitable for both parties. This was rejected, and Walser wanted me to maintain the original $2391.44 charges, and they would waive the ~$600 charges for the correct work. I find this unacceptable, where I am paying for work that was not required, to fix the root problem at nearly a 400% markup! I believe my fair offer of half the cost of the failed job should have left all parties satisfied. Three more follow-ups, a BBB complaint, a Toyota Customer Service complaint, and a discussion with the Walser Operations Director, and they still refuse to negotiate, and won't release my car until I pay their higher-cost, negligent repair. 3 more follow-ups by Walser, including a call from Charlie Swenson, the Dealership Operations Manager, confirm that they insist I pay the cost of the improper fix and return the rental car. I repeated my offer of $1150, but it was not accepted. Mr. Swenson said they will not release my car without $2391.44 payment and will file a "unreturned rental" proceeding. I have been informed I have until the end of today, 10/22/11, to return the rental car & bring $2391.44 in cash to release my car. At that point, I realized I needed to look for a referral for a lawyer to find what my best course of action would be. On 10/22/11 I received a voice mail message on my home phone at 4:45 pm, stating I had until the end of the business day, 5:00pm, to return their loaner car. I was out with my family & missed the call. Also on 10/22/11 at 10:34 pm, I received a voice mail message on my cell phone stating that Walser was going to report the rental car stolen & press felony charges. On 10/23/11 the Walser Rental Services General Manager called & said to leave the rental car, with the keys in it outside & he would pick it up, or else he was going to call the police. I complied & they picked the car up on Sunday afternoon. More

Paul is friendly, puts you at ease right away. He's very professional and great at what he does. Knows his "stuff" and explained things so I understood them, made me feel well taken care of and listened to. professional and great at what he does. Knows his "stuff" and explained things so I understood them, made me feel well taken care of and listened to. He worked with me! Every one at Walser that I met is friendly and very helpful and respectful! Makes a very good impression. I was just coming in for a can of touch up paint, but I drove out with a brand new red Camry!! Awesome, needless to say, I am very,very happy. More

Over priced with more and more service suggested as day progressed. I was from out of town, needed service, and feel that I was taken advantage of. Service people nice but not a high level of confidence th progressed. I was from out of town, needed service, and feel that I was taken advantage of. Service people nice but not a high level of confidence that I was treated fairly. More

Horrible service. Had to bring car in for a very loud noise coming from wheel well. They finally fixed it, after missing it the first two times. When it came time to pay, my credit card unexpected was noise coming from wheel well. They finally fixed it, after missing it the first two times. When it came time to pay, my credit card unexpected was rejected and I had no checkbook. They demanded cash on the spot, which I didn't have and had to get home to meet my child after school. Management showed zero sympathy or understanding and was downright rude. They know who I am, they know where I live, they took my license, they know where to find me. So why not just be willing to wait a day, when payment would be more convenient. Never going there again, and will actively steer fellow Toyota owners away from them. Awful service, with no sense of perspective. More

Bought a car in May from Spike which was a good experience. Have put on less the 300 miles on the car when the "check engine" light came on. Stopped at the dealership to check and see if they could experience. Have put on less the 300 miles on the car when the "check engine" light came on. Stopped at the dealership to check and see if they could read the fault code and tell me what it was. They could for $119 bucks I was told. Went to talk to the used car sales manager and he said that I should have bought a warranty on the car. I would have thought a quick diagnostic check would have told us that the fuel filter needed to be changed. I found this out at my neighborhood BP station. They charged me $50 total. Don't buy a car from Walser. As much as they stress relationship, it really is about screwing you when they can. More

Walser Toyota is a great service organization. Walser did a great job fixing the recalls on both of my 2009 Camry XLEs and they are running in tip top shape. More importantly, I recently had a challengi did a great job fixing the recalls on both of my 2009 Camry XLEs and they are running in tip top shape. More importantly, I recently had a challenging issue with my tires and they stepped up again with a fast diagnosis and amazing resolution to the problem. Their resolution to my tire problem was well above and beyond anything I could possibly suggest. A special thanks to Charlie Swenson, Kirsten Nelson, Glenn Sloggy, Jay Gilchrist and Kyle Maas. Charlie, you and your team are top notch and I highly recommend Walser Toyota to anyone interested in a great car with fantastic service to back it up. More

I brought my Sequoia in because the rear handle to the hatch broke. I was charged $130 to evaluate that my handle and latch was broken and was given a quote of $679 to fix them. I decided to not have th hatch broke. I was charged $130 to evaluate that my handle and latch was broken and was given a quote of $679 to fix them. I decided to not have them fix it even though now I was out the eval money. I had someone else do the work and it actually only ended up being the handle was broken and the part was $95. and the work wasn't too bad. I saved WELL over half. My machanic said they wouldn't have had enought time to take the door about and probably just assumed it needed both parts. Do you think they would have taken the other part out when they really found out it wasn't both parts?? I am so dissatisfied with them and I would encourage you to shop around before you have them do work. More