Walser Toyota - Service Center

Great space. Terrific customer service. Great communication. Snacks and beverages were a nice touch. 5 stars if car wash was up and going. They did offer service Terrific customer service. Great communication. Snacks and beverages were a nice touch. 5 stars if car wash was up and going. They did offer service later in the day. Next time. :( More

Patrick Taylor along with the mechanic found the problem. The wait was a little long, but I was happy the problem was resolved. Thank you! The wait was a little long, but I was happy the problem was resolved. Thank you! More

I previously had used another Toyota Dealer for Service. I called and was told that rear brake service on my 2015 Highlander would be $526.51 + Tax. I scheduled my first appointment with a person over the p I called and was told that rear brake service on my 2015 Highlander would be $526.51 + Tax. I scheduled my first appointment with a person over the phone. At arrival, the service agent told me that it could be as much as $620 but that they would look to resurface my rotors. I proceeded with the service. At completion, the service agent mentioned that they could not surface the rotors and that the total came to $643, which was higher than the max estimate. When I inquired about it, I was told that they removed $35 of shop fees, or it would have been even higher. At $643, it was $83 higher than originally communicated. If they were hoping to make a good first impression, they didn't. I don't know that I can trust their pricing at all. On the positive side, I can say that their facilities were nice and the work/waiting areas were nice. More

I previously had used another Toyota Dealer for Service. I called and was told that rear brake service on my 2015 Highlander would be $526.51 + Tax. I scheduled my first appointment with a person over the p I called and was told that rear brake service on my 2015 Highlander would be $526.51 + Tax. I scheduled my first appointment with a person over the phone. At arrival, the service agent told me that it could be as much as $620 but that they would look to resurface my rotors. I proceeded with the service. At completion, the service agent mentioned that they could not surface the rotors and that the total came to $643, which was higher than the max estimate. When I inquired about it, I was told that they removed $35 of shop fees, or it would have been even higher. At $643, it was $83 higher than originally communicated. If they were hoping to make a good first impression, they didn't. I don't know that I can trust their pricing at all. On the positive side, I can say that their facilities were nice and the work/waiting areas were nice. More

We have been going to Walser since we bought the car from them in 2014. They are always reliable. A couple of minor issues arose on a busy Saturday morning this time, prompting me to recommend weekday appoin them in 2014. They are always reliable. A couple of minor issues arose on a busy Saturday morning this time, prompting me to recommend weekday appointments: 1.) The estimated wait time was 90 minutes, not the usual 60, and the actual wait time was even longer. 2.) Because of tread wear, the mechanic decided not to rotate the tires (good call!). But tire rotation was not removed from the bill until we pointed out this mistake (not good). More

Good space to wait in when you are staying. Fine service. Easy access despite nearby road work. Fine service. Easy access despite nearby road work. More

Service was very timely. The waiting room area is fantastic. The service writers do a great job. The waiting room area is fantastic. The service writers do a great job. More

The technician left without communicating that he was gone for the day. There was a long wait, and finally, after a few hours, when I checked with a different technician, they were waiting for feedback f gone for the day. There was a long wait, and finally, after a few hours, when I checked with a different technician, they were waiting for feedback from me, but there was no communication with me. More

Great environment, great advisor I met for this last visit. Wish he will serve me next time visit. Wish he will serve me next time More

Walser Toyota is our go to for sales and service. THEY ARE GREAT!! Kela Smith is sales and Tyler Halford in service. The technicians are all professional. THEY ARE GREAT!! Kela Smith is sales and Tyler Halford in service. The technicians are all professional. More