Walser Toyota - Service Center

Jamero was attentive—listening, hearing specifics of our budget, preferences. Explains, demonstrated auto’s features/options well. Well-timed questions. Understands teamwork by affirming/using superviso budget, preferences. Explains, demonstrated auto’s features/options well. Well-timed questions. Understands teamwork by affirming/using supervisors input. Most importantly he picks up phone when we call, not just using texting. Very professional behavior in our opinion. We eagerly anticipate service dept to be same caliber. More

I been happy with your service your people in your service department are very nice service department are very nice More

Good staff and communication. Inspection video is a nice feature. Kept up to date on progress and issues. Inspection video is a nice feature. Kept up to date on progress and issues. More

Very nice customer service and it didn’t take too long either, i was able to work from the VERY LARGE lobby/waiting area either, i was able to work from the VERY LARGE lobby/waiting area More

Friendly and informative service from the folks I talked to on the phone and interacted with in person. to on the phone and interacted with in person. More

New tires with uneven road noise, in for alignment/trouble shoot. Billed but no adjustment. alignment/trouble shoot. Billed but no adjustment. More

First time with a new Tundra to add an accessory to the cab. On schedule, quick and easy. Work appears to be solid. cab. On schedule, quick and easy. Work appears to be solid. More

We were dropped off our vehicle at 10am as we were asked to do. We were told the tech wouldn't be in until 12 (so why did we have to get there by 10?). We were told it would be done by 3. Then we were told to do. We were told the tech wouldn't be in until 12 (so why did we have to get there by 10?). We were told it would be done by 3. Then we were told it would be done the next day. Then we were told it would be done by the end of the day most likely. Then we were told the next day. We finally got it back 2 days after we dropped it off. We were not contacted at all after we made the initial appointment. We had to reach out to get updates. We were offered a loaner, which we did appreciate. More

Excellent service in a timely manner! Efficient arrival welcome and impressive video if underside of vehicle. Pricing was reasonable and in and out in a little over an hour. Well done Wal Efficient arrival welcome and impressive video if underside of vehicle. Pricing was reasonable and in and out in a little over an hour. Well done Walser Service Department!! More

Despite having a scheduled appointment, I was not greeted promptly. The fees for routine services are grossly inflated. $74 to replace a cabin air filter? Please explain that cost to me. $200 to replace promptly. The fees for routine services are grossly inflated. $74 to replace a cabin air filter? Please explain that cost to me. $200 to replace coolant? No complimentary tire rotation for a complete set of tires that I purchased from your dealership? This is common practice at COSTCO, Sam's or Tires Plus. Come on. Now you want to know why customers go elsewhere once the warranty period expires? More