Walser Toyota - Service Center

Every experience I have had with this dealership has been a negative experience. I really wish I would have purchased my brand-new 4Runner from Rudy Luther rather than Walser as now I am stuck going here for a negative experience. I really wish I would have purchased my brand-new 4Runner from Rudy Luther rather than Walser as now I am stuck going here for all scheduled maintenance. More

They do an amazing job at making sure you know what is happening with your vehicle. They also make sure you are getting the help you need. While waiting for my receipt I was asked by at least 5 staff if I happening with your vehicle. They also make sure you are getting the help you need. While waiting for my receipt I was asked by at least 5 staff if I was being helped, that is phenomenal service! More

Jamero was attentive—listening, hearing specifics of our budget, preferences. Explains, demonstrated auto’s features/options well. Well-timed questions. Understands teamwork by affirming/using superviso budget, preferences. Explains, demonstrated auto’s features/options well. Well-timed questions. Understands teamwork by affirming/using supervisors input. Most importantly he picks up phone when we call, not just using texting. Very professional behavior in our opinion. We eagerly anticipate service dept to be same caliber. More

I been happy with your service your people in your service department are very nice service department are very nice More

Good staff and communication. Inspection video is a nice feature. Kept up to date on progress and issues. Inspection video is a nice feature. Kept up to date on progress and issues. More

Very nice customer service and it didn’t take too long either, i was able to work from the VERY LARGE lobby/waiting area either, i was able to work from the VERY LARGE lobby/waiting area More

Friendly and informative service from the folks I talked to on the phone and interacted with in person. to on the phone and interacted with in person. More

New tires with uneven road noise, in for alignment/trouble shoot. Billed but no adjustment. alignment/trouble shoot. Billed but no adjustment. More

First time with a new Tundra to add an accessory to the cab. On schedule, quick and easy. Work appears to be solid. cab. On schedule, quick and easy. Work appears to be solid. More

We were dropped off our vehicle at 10am as we were asked to do. We were told the tech wouldn't be in until 12 (so why did we have to get there by 10?). We were told it would be done by 3. Then we were told to do. We were told the tech wouldn't be in until 12 (so why did we have to get there by 10?). We were told it would be done by 3. Then we were told it would be done the next day. Then we were told it would be done by the end of the day most likely. Then we were told the next day. We finally got it back 2 days after we dropped it off. We were not contacted at all after we made the initial appointment. We had to reach out to get updates. We were offered a loaner, which we did appreciate. More