Walser Toyota - Service Center

Service department We recently bought a 2011 Toyota Highlander. They are known to be pretty bulletproof, however after reading forums we decided to schedule a proactive We recently bought a 2011 Toyota Highlander. They are known to be pretty bulletproof, however after reading forums we decided to schedule a proactive repair on the prep tow package. we knew it was not covered under warranty and clearly stated we wanted to pay for the repair. We got a quote and scheduled an appointment. At the time the car was supposed to be done and ready for pick up (10 pm) we get a call giving us a new quote and saying the repair was not only NOT done but not even started. Apparently there is a complete lack of respect of time. I tried to explain our frustration that we received a quote, made an appointment then when the car should be ready to pick up we are getting a higher quote, but his (John) reply was that maybe he should talk to my husband! Honestly, after not being to Walser in Bloomington for quite a few years we are surprised to see the turnover. There is not ONE older salesperson or service person. The staff is all very young and don't seem to know what's going on. Everyone you talk to gives you a different answer. More

Tires and oil changes I should have known when I needed new tires before my two year lease was up that this was a bad deal. Now I'm going on year for and if I don't do an I should have known when I needed new tires before my two year lease was up that this was a bad deal. Now I'm going on year for and if I don't do an additional service every time I get my oil changed it is no longer free. Just ways to get you in the door and screw you once you've already bought a vehicle. never again More

I brought my toyota truck in for a diognistic service to determin why it was bogging down during acceleration,it ran ok at low speed. The walser service dept. asked for my ok to replace the mass air sensor determin why it was bogging down during acceleration,it ran ok at low speed. The walser service dept. asked for my ok to replace the mass air sensor after 2 days,I gave it and the truck still ran the same with no improvement whatsoever. My truck sat in their service bay for a total of 7 days where they suposidly tested everything and finally gave up but still handed me a hefty bill. My next stop was a small garage in my naborhood where within 1/2 hour they determined it was the fuel pump and had it fixed by the next day at noon.they explained that walser had checked the pump at idle,not under load thus the failure to diagnose correctly the lack of fuel pressure. I described my experiance to walser on their customer site and they gave no excuse or reply to my complaint. Needless to say I wouldnt recomend their service dept.to anyone I feel I was totally burned. Dan A Ihrig...Mpls.Mn. More

Do NOT ever get your car serviced at Walser Toyota in Bloomington. EVER. I guarantee they will try to swindle you. I bought my 2010 Yaris from Walser Toyota in Bloomington and have had terrible ex Bloomington. EVER. I guarantee they will try to swindle you. I bought my 2010 Yaris from Walser Toyota in Bloomington and have had terrible experiences ever since. They try to convince you to get parts and services for your car that you don't need, and basically, try to swindle you. Last time I was at their dealership, getting a basic check-up to maintain the warranty, they told me that my tires were so bad that I should buy new ones. Interestingly enough, they "happened" to be having a tire sale And sure enough, when I took my car to another mechanic for a second opinoin, I was told that the tires were perfectly fine. UNBELIEVABLE! This is just one example of how they will totally try to skrew you over. Then, when it came time for my 30,000 mile check-up, and I called them and asked how much it would be, and they quoted me at $400. Bear in mind that there's nothing wrong with my car, this is just a check-up, oil change and tire rotation. Luckily, I called a different dealership for a quote, Rudy Luther Toyota in Golden Valley and was quote $94 for the exact same service. That's a $300 dollar difference!!! Plus, not only that, but the mechanic at Rudy Luther saw that there were some parts I didn't need to replace, so he got me me out the door for $69! That's a $330 dollar difference!!!! DON"T EVER GO TO WALSER TOYOTA IN BLOOMINGTON TO GET YOUR CAR SERVICED. Ever. Ever. More

Expensive, but the workmanship throughout the operation makes this an important service for me. The dealership is clean and comfortable while waiting. The clean car service for repairs is appreciated. makes this an important service for me. The dealership is clean and comfortable while waiting. The clean car service for repairs is appreciated. More

The worst service EVER: I must report a problem that The worst service EVER: I must report a problem that has plagued my 2003 Toyota Camry for over 3 years. I was becoming increasingly concerned abou The worst service EVER: I must report a problem that has plagued my 2003 Toyota Camry for over 3 years. I was becoming increasingly concerned about safety as my 6-year old Camry began to shudder at highway speeds when the roads turned towards the right. I brought it in to Walser Toyota in 2009 for my 30,000 mile checkup and mentioned this problem. They were unable to find a cause, but still replaced tires and performed the wheel alignment for $575. The problem was not fixed. My mother-in-law also noticed this instability while carrying my 5-year-old triplets to outings, and now this had become critical. I brought my car to Walser again in 2010, and they couldn't find the problem. Another $630 dollars for a CV boot (which had been recalled earlier, but was still charged to me) and wheel alignment, but no improvement to the stability. I could not bear the thought of a tragic accident, and brought my car in for the third time to Walser Toyota on October 10, 2011. They said my front wheel control arm bushings were worn, and was the cause of the instability. I was also informed that "since the car is up on the hoist", I should also replace the front ball joints, for a little more cost. The bill became nearly $2400, for what was quoted as a 13-hour job. They did it in 6 hours, but still charged me for the 13 hour quote. Not even a day later, the car shuddered again, at a nominal 40 mph speed exiting an offramp. How could it be worse!? I phoned Walser about my concern, and we discussed bringing it in for a road test. I was not able to make it in for a few days, and on my way home from work experienced a shudder that forced me to veer to the shoulder during rush-hour highway traffic. This problem had gotten much worse, I was afraid to drive the car, and immediately made it back to Walser. Another day of a loaner, and the Walser technicians seemed to find the problem in the driver's side REAR control arm bushing. They brought me in to demonstrate, and it was evident that this was a defective part. OK, good, I just want this fixed, but Walser want's to charge me again for the next round of service. I exchanged my opinion that the original $2400 bill was for work that was not required, but I would consider going "half-way" to cover the improvements that were actually performed because of their failed diagnosis. The correction was quoted at about 3 hours work, approximately $600. I proposed we settle this issue with a $1150 bill, payment for the front (improper fix) and rear (correct fix) jobs, to make this equitable for both parties. This was rejected, and Walser wanted me to maintain the original $2391.44 charges, and they would waive the ~$600 charges for the correct work. I find this unacceptable, where I am paying for work that was not required, to fix the root problem at nearly a 400% markup! I believe my fair offer of half the cost of the failed job should have left all parties satisfied. Three more follow-ups, a BBB complaint, a Toyota Customer Service complaint, and a discussion with the Walser Operations Director, and they still refuse to negotiate, and won't release my car until I pay their higher-cost, negligent repair. 3 more follow-ups by Walser, including a call from Charlie Swenson, the Dealership Operations Manager, confirm that they insist I pay the cost of the improper fix and return the rental car. I repeated my offer of $1150, but it was not accepted. Mr. Swenson said they will not release my car without $2391.44 payment and will file a "unreturned rental" proceeding. I have been informed I have until the end of today, 10/22/11, to return the rental car & bring $2391.44 in cash to release my car. At that point, I realized I needed to look for a referral for a lawyer to find what my best course of action would be. On 10/22/11 I received a voice mail message on my home phone at 4:45 pm, stating I had until the end of the business day, 5:00pm, to return their loaner car. I was out with my family & missed the call. Also on 10/22/11 at 10:34 pm, I received a voice mail message on my cell phone stating that Walser was going to report the rental car stolen & press felony charges. On 10/23/11 the Walser Rental Services General Manager called & said to leave the rental car, with the keys in it outside & he would pick it up, or else he was going to call the police. I complied & they picked the car up on Sunday afternoon. More

Paul is friendly, puts you at ease right away. He's very professional and great at what he does. Knows his "stuff" and explained things so I understood them, made me feel well taken care of and listened to. professional and great at what he does. Knows his "stuff" and explained things so I understood them, made me feel well taken care of and listened to. He worked with me! Every one at Walser that I met is friendly and very helpful and respectful! Makes a very good impression. I was just coming in for a can of touch up paint, but I drove out with a brand new red Camry!! Awesome, needless to say, I am very,very happy. More

Over priced with more and more service suggested as day progressed. I was from out of town, needed service, and feel that I was taken advantage of. Service people nice but not a high level of confidence th progressed. I was from out of town, needed service, and feel that I was taken advantage of. Service people nice but not a high level of confidence that I was treated fairly. More

Horrible service. Had to bring car in for a very loud noise coming from wheel well. They finally fixed it, after missing it the first two times. When it came time to pay, my credit card unexpected was noise coming from wheel well. They finally fixed it, after missing it the first two times. When it came time to pay, my credit card unexpected was rejected and I had no checkbook. They demanded cash on the spot, which I didn't have and had to get home to meet my child after school. Management showed zero sympathy or understanding and was downright rude. They know who I am, they know where I live, they took my license, they know where to find me. So why not just be willing to wait a day, when payment would be more convenient. Never going there again, and will actively steer fellow Toyota owners away from them. Awful service, with no sense of perspective. More

Bought a car in May from Spike which was a good experience. Have put on less the 300 miles on the car when the "check engine" light came on. Stopped at the dealership to check and see if they could experience. Have put on less the 300 miles on the car when the "check engine" light came on. Stopped at the dealership to check and see if they could read the fault code and tell me what it was. They could for $119 bucks I was told. Went to talk to the used car sales manager and he said that I should have bought a warranty on the car. I would have thought a quick diagnostic check would have told us that the fuel filter needed to be changed. I found this out at my neighborhood BP station. They charged me $50 total. Don't buy a car from Walser. As much as they stress relationship, it really is about screwing you when they can. More