Walser Toyota - Service Center

Outstanding! Antonio Mena, our salesperson, is who sold us on purchasing from the Bloomington, Walser Toyota. He is knowledgeable and a dedicated employee. He Antonio Mena, our salesperson, is who sold us on purchasing from the Bloomington, Walser Toyota. He is knowledgeable and a dedicated employee. He made the purchase fun and an easy process. It took two hours to process the paperwork which was too long but we didn't think it was he fault. Probably the facility needs to hire more processors to expedite the process. Antonio is a gem and should be treasured! More

My husband brought my car in to have the headlight lamp changed. It is a Toyota Yaris, and things are crammed together so tight, it's hard for us to get in there and do it on our own, so we bought our own changed. It is a Toyota Yaris, and things are crammed together so tight, it's hard for us to get in there and do it on our own, so we bought our own bulb and were willing to pay for the labor. He sat there for an hour and 20 minutes before he is told that the old lamp fused to the case and the whole thing needed to be replaced. We waited for months to order a new part. The part finally arrived so I took my car in last weekend to get the whole case put in, only to find out, there was no problem with the lamp fusing to begin with. I could have been driving with two headlights for months now and all of this would have been cheaper if your mechanics hadn't misdiagnosed it in the first place. This whole thing was ridiculous and I am feeling entitled to some kind of compensation. I had to drive from Duluth to Minneapolis with one headlight because I was waiting for this part to come in and we didn't even need it. More

I was so impressed and grateful with the fact that Walser provided me with a Lyft home and back to the dealership because my car was going to take a few hours to be serviced. This made my day go so much smoo provided me with a Lyft home and back to the dealership because my car was going to take a few hours to be serviced. This made my day go so much smoother. More

I was told I probably should get new tires even though the tires I had were relatively new, it’s not the first time they suggested I purchase something when that item was recently purchased from them. Acc the tires I had were relatively new, it’s not the first time they suggested I purchase something when that item was recently purchased from them. According to my husband, I swapped out a perfectly good battery At their suggestion. Also, I spent over $300 at the dealership. I felt the least they could do was wash my car. It was 42°. More

Professional, polite and efficient. The customer service person answered any questions and the work was done in the time frame given. The customer service person answered any questions and the work was done in the time frame given. More

I was able to get my car into the dealership right before it died. I worked with Jesse. It was just before closing last Friday evening. Jesse explained that a diagnostic test needed to be done to determine t it died. I worked with Jesse. It was just before closing last Friday evening. Jesse explained that a diagnostic test needed to be done to determine the problem and due to the late hour it would be done in the morning. Jesse called me by 8a.m. Saturday morning to let me know what was found and what needed to be done. The car was ready to pick up by 11:30a.m. Saturday. Jesse’s follow up was great. More

Work was completed as promised at estimated cost. Inspection was videotaped and provided in a timely manner. Inspection was videotaped and provided in a timely manner. More

I'm rather dissatisfied with my recent experience here. While I brought my car in for an oil change, I had also scheduled a headlight replacement. However, upon check-in, I informed the customer service sp While I brought my car in for an oil change, I had also scheduled a headlight replacement. However, upon check-in, I informed the customer service specialist to disregard the headlight replacement as my headlight had stopped flickering and was functioning perfectly. Upon picking up my vehicle after the oil change, I was informed that my headlight was out again and that not only the bulb but the entire panel needed replacing. Additionally, my lower fog light ceased working during the appointment. The sudden occurrence of these issues feels suspicious and coincidental, given that everything was in working order prior to bringing my car to the dealership. Now, I'm left with multiple repairs that need immediate attention, which were not necessary before. More

Walser Toyota Service always does a great job addressing any concerns I might have about my vehicle and keeping me updated regarding the status of my vehicle and any additional costs for services that might any concerns I might have about my vehicle and keeping me updated regarding the status of my vehicle and any additional costs for services that might be needed or recommended. Staff explain things well and give me options to consider. More

First maintenance on my new hybrid Rav4. Walser was fast and efficient, everything went smoothly. Really liked the video. Walser was fast and efficient, everything went smoothly. Really liked the video. More