Walser Toyota - Service Center

Didn’t get what was promised I’ve visited this service center 4 times for my Toyota Care program. At my last visit I learned staff had not checked out my fog lights as had learned I’ve visited this service center 4 times for my Toyota Care program. At my last visit I learned staff had not checked out my fog lights as had learned they weren’t plugged in! But I was assured “everything” met quality standards Yesterday I learned the cabin filter (supposedly changed in July 2018) was torn, full of dust, and moldy! Current mechanic says couldn’t have gotten that bad in 3 mo. Also learned my wheels hadn’t been aligned when car was new causing expedited wear. They are now bald with wires coming through after only 29,000 miles. They would have been under warranty had the service center been truthful about the wear when I specifically asked about it in July. I was told they were fine and just starting to wear. Either untrue or really cheap tires installed at factory! So I now need to replace all filters plus 4 tires less than 5,000 mi after last “service”! Any wonder I doubt these things were ever done under Toyota Care??? More

Great service I recently had a recall issue with my new Toyota Highlander. I worked with Brett in the service department and he was great! This was a very frustra I recently had a recall issue with my new Toyota Highlander. I worked with Brett in the service department and he was great! This was a very frustrating situation with Toyota corporate since I purchased the vehicle in November and just got my Highlander back with the repairs made in June. Brett was very helpful and understanding in getting the issues resolved and finding me a great car to drive while the issues were being resolved. More

Great service, diverse staff a plus! I inherited a Toyota Avalon from Texas and brought it in to Walser for an oil change. What a wonderful dealer. Fast, professional, and I was very im I inherited a Toyota Avalon from Texas and brought it in to Walser for an oil change. What a wonderful dealer. Fast, professional, and I was very impressed at the diversity of the staff - women and people of color working the service center and the sales floor. That doesn't happen by accident and it's pretty freakin' great. I'm with them for life now! More

Drew was exceptionally responsive to my service needs. This dealership is the best and most honest I have ever dealt with. I purchased a 2009 Toyota Camry Hybrid with 68.000 miles on it. In the first wee This dealership is the best and most honest I have ever dealt with. I purchased a 2009 Toyota Camry Hybrid with 68.000 miles on it. In the first week the ac went out and the car was pulling to the right when driving. I called the salesman I had worked with, Drew Doorak and told him what was going on. He said to bring it in at my convenience. This was a Tuesday and my only available day was Thursday that same week. He said no problem. I brought it in 10:00 am and by 2:00 pm they had fixed the ac (a pressure sensor replaced) and done the alignment. All at no charge. This is of course how things are supposed to work (or even better) but it is the first time I have actually had this experience with any dealership. More

Dishonest Practices in the Service Center This dealership is run by a bunch of CROOKS. I would not recommend bringing your car here for recalls, service bulletins, or any other maintenance. Th This dealership is run by a bunch of CROOKS. I would not recommend bringing your car here for recalls, service bulletins, or any other maintenance. This is your typical service center that takes advantage of people (especially women) who are uneducated about cars. First there was the runaround to even get my oil consumption test done. The first appointment I had, I left the dealership with NO instructions and not even a receipt. My receipt was later mailed to me with NO information on it pertaining to the oil consumption test they were running. When I came back past the 1100 mileage, they tried to pin the miscommunication on me but I had documentation to prove that I was not properly informed. They didn't even have the information on the service bulletin/recall issue when I came in the first time. They cheated me on my oil consumption test when we finally got to completing it. They outright lied and told me that my car "passed" the test. I did not witness the oil levels before they sealed them during Phase 1 of the test (I would recommend doing this). I did not witness them checking the dipstick during Phase 2 of the test (I would recommend doing this as well). If I had done so, I'm sure I would have seen that they overfilled my engine with the motor oil so that the test would pass. They were extremely vague in answering the questions I had and told me that it's "normal" to have to put a quart of oil in my car between oil changes. I also had an issue with my breaks while I was there. I contacted corporate and that was a complete circus. In the end, they wanted to "make it up to me" by changing my breaks and servicing my rotors for free. They did that to try and shut me up so that they wouldn't have to deal with the oil consumption issue. They figured I'd be happy and continue getting my car serviced there because they "made it up to me" when in reality, they did that so that I wouldn't press the oil consumption issue which would cost there dealership a lot of time to fix (supposedly a month). More