Walser Toyota - Service Center

I could tell you more if you could tell me which visit this is related to. I was in on back to back days. Was this the Rav or the High Lander? I really like Kenny, She made a great first impression on me this is related to. I was in on back to back days. Was this the Rav or the High Lander? I really like Kenny, She made a great first impression on me for my first service experience. Marc really got into more details for me on the Rav I had purchased at the Walser Honda dealership in Burnsville. He set me up with a maintenance plan going forward - something that had not been offered to me at the Burnsville dealership. More

Good service what more need be said thanks and have a good holiday season and new yes good holiday season and new yes More

Great experience from the start to finish. Prompt and professional, clean and comfortable waiting area. Prompt and professional, clean and comfortable waiting area. More

Very clean and professional. Person who helped me was great. But the truck still pulls to one side after their work. Will take it to an alignment specialist to see what’s going o Person who helped me was great. But the truck still pulls to one side after their work. Will take it to an alignment specialist to see what’s going on. More

excellent service. easy appointment and got a ride back to my house while waiting for the car getting fixed.Customer lounge was good with coffee and popcorn. easy appointment and got a ride back to my house while waiting for the car getting fixed.Customer lounge was good with coffee and popcorn. More

Terrible experience. From the moment I walked in the door the sales person was not knowledgeable, not helpful. The service manager was rude and condescending, and it took From the moment I walked in the door the sales person was not knowledgeable, not helpful. The service manager was rude and condescending, and it took two weeks to get my vehicle after purchasing. My husband had to make a couple phone calls for me to deal with the terrible situation. Will not purchase from Walter dealership ever again More

My contact was the Absolute Best. He should get a raise. I will definitely be back! He should get a raise. I will definitely be back! More

Everything went smoothly. Good communication during the process. Job was done when they said it would be. Good communication during the process. Job was done when they said it would be. More

I had a scheduled appointment that took 2. 5 hrs for an oil change and tire rotation. There was no communication from Brenen after the initial hour that he had quoted it would take to get back 5 hrs for an oil change and tire rotation. There was no communication from Brenen after the initial hour that he had quoted it would take to get back into my vehicle. at One hour and 45 minutes, I texted him and he said they were behind and were working on it. My vehicle was not inside the shop long enough to even melt the ice that was on the windshield. I am fairly confident that they changed the oil outside and did not rotate the tires. Usually service is slow at this dealer but not like this. The lack of communication and the attitude of how long it took was dis-heartening. Unfortunately I have many more oil changes to use there that I purchased with the vehicle. More

Needed to replace 9 year old 12 volt battery in 2016 Rav4 Hybrid. at Walser.. Inventory indicated 9 batteries ....Called Walser for appointment on Thursday, the 18th...2;20 pm.....Brought car in and checked Hybrid. at Walser.. Inventory indicated 9 batteries ....Called Walser for appointment on Thursday, the 18th...2;20 pm.....Brought car in and checked in... Dan indicated that Walser had Inventory of 7 batteries.... After an hour and 10 minutes... Dan indicated that they did not have a battery after all.... He felt bad and said he would call when one was found... On Saturday the 21th, Dan called and said that Walser had found a battery from another another dealer and would put my name on it.... So I made another appointment for this morning at 10:10 AM... Marc checked me in... He indicated that there was a battery for me... I waited for an hour and 15 minutes... Marc at that time had informed me that they in fact did not have the battery... He indicated that they were trying to find one at another dealer.... What an inventory mix up!!!.. At 11:30 AM I called my wife and went home... Marc told me he would call when the battery was found and installed... I still have not heard from Marc... It is 1:10PM.... What a mess... Before I come back a third time, I want to see the battery before they make me wait for over an hour before they tell me they do not have one.... any suggestions... we need the car this evening.... Just put the old battery back in and I will be on my way to someone else!!!! More