Walser Toyota - Service Center

I had to return with car (and may need to again) due to sloppy service sloppy service More

Great service : fast and efficient and extremely helpful , I first say once go anywhere else that dealership is number one , I first say once go anywhere else that dealership is number one More

Never a bad experience with you in 10 years until now, this time it was awful and not all work done so I need to bring it back in. this time it was awful and not all work done so I need to bring it back in. More

I have an intermittently working radio and a lifetime warranty. The problem is, since the issue is intermittent, I can't guarantee it will be "acting up" when they do the diagnosis, which costs $100. S warranty. The problem is, since the issue is intermittent, I can't guarantee it will be "acting up" when they do the diagnosis, which costs $100. So I can't take advantage of the warranty I paid for unless I risk $100 on a diagnosis that may or many not identify the problem. No attempt was made to work with me on this. The gist of what I was told was pay up or wait until it's completely dysfunctional. (Though the message was relayed more kindly and tactfully than that). When you charge exceptionally high prices, you should offer exceptionally good service. This wasn't that. To be clear, my sales department rep was professional, kind, and did great. I don't blame him one bit. He relayed the same message as someone else I spoke to about it earlier on the phone. This a managerial/ policy decision. More

1 hour appointment took 2 hours for 1st 5k mile service. Service writer failed to text me to let me know car was ready. Sat in waiting room for extra 20 minutes wondering what was happening. Very poor cust Service writer failed to text me to let me know car was ready. Sat in waiting room for extra 20 minutes wondering what was happening. Very poor customer service More

I purchased a new vehicle from Walser and they will not help with a serious interior defect. The dealership did nothing to help coordinate problem solving the issue with Toyota corporate. You will be left help with a serious interior defect. The dealership did nothing to help coordinate problem solving the issue with Toyota corporate. You will be left on your own to navigate even safety issues. I recommend buying elsewhere. More

Always happy with the service and enjoy having a latte out of the machine in the waiting room. out of the machine in the waiting room. More

Was a massive pain to right a dealership wrong, I will not be coming back for service. not be coming back for service. More

Selling the car i love because toyota wasn't able fix my ac on my avalon after paying them $300. They half a$$ diagnosed the car and told me it would cost more to go any further when all they did was labore ac on my avalon after paying them $300. They half a$$ diagnosed the car and told me it would cost more to go any further when all they did was laborer. The tech was good i just think they ran out of time More

I had my oil changed and transmission serviced, I never received the video of his inspection which I was supposed to have until the next day. When I got home there was a puddle of oil dripping from the bot received the video of his inspection which I was supposed to have until the next day. When I got home there was a puddle of oil dripping from the bottom of truck, I brought it back in the next morning (Saturday) and waisted my 3 hours on Sat morning to find out the mechanic over tightened the oil plug and broke the oil plug gasket. Worse problem now is that I have a 12” diameter oil stain on my concrete driveway which hopefully will fade over time. Not a very good experience (not the first one I’ve had at your dealership. I used to bring my vehicle there every time but have since switched to Burnsville Toyota for service. I have had nothing but good experiences from them. Only reason I came back is to try the new service dept and you had a coupon that was very good. If I were to buy a new Toyota I’m not sure I would even come back to you for pricing, which is sooooo sad cause your sales team was so great to work with. Lastly, I was going to just forget about this experience but you kept sending me survey emails so I figured I had to let someone know. More