Walser Toyota - Service Center

Everyone was very friendly and professional. David was especially friendly and attentive to any concerns I might have had, and was able to answer my questions. David was especially friendly and attentive to any concerns I might have had, and was able to answer my questions. More

Considerate staff. Work was done effectively and on time. Had one issue that was dealt with mb staff in a professional manner. Work was done effectively and on time. Had one issue that was dealt with mb staff in a professional manner. More

Brendan was the employee who serviced my 2011 RAV 4. After we brought in the car for an oil change and a multi-point inspection, I was given the all-clear to take the vehicle home. I drove it out of th After we brought in the car for an oil change and a multi-point inspection, I was given the all-clear to take the vehicle home. I drove it out of the Walser garage, then immediately parked it to use the Walser toilet facilities. The car was completely dead when I attempted to start it minutes later. I fwent inside and found Brendan, who was baffled. He suggested the battery might be the issue, even though it had just passed their inspection, and had been replaced in 2024. I reluctantly agreed to have the car jump-started there. After 2 attempts, it started, and I was again told it was good to go. Mere minutes later, on the 494 W entrance ramp, the car completely died, a second time. I called Walser again, but got someone different. They gave me a towing company number. I called it and they kindly hauled the car back to Walser. I eventually began conversation with Emily, and my 1-star rating does not include her, as she has always been top notch. Here, too, she tried to be helpful. I had requested from her to be reimbursed for the nearly $200 towing fee, and she stated she would speak to her manager. Ultimately, I never got any return call, nor any resolution. Brendan should not have sent me away with an unsafe, non-functional vehicle that had just been "inspected", and he should have thought deeper than to shoo me away with only his coworker jump starting my non-functional car. Emily was the only person who even attempted to assist me, and she wasn't even the employee initially involved wth the car. Had I made it onto the highway with the car stalling there, it could have been disastrous. I am still awaiting reimbursement for the towing charge! More

David was excellent at providing customer service, he was extremely helpful and work efficiently with his team so that my car was served. I am really happy for coming to Walser Toyota! extremely helpful and work efficiently with his team so that my car was served. I am really happy for coming to Walser Toyota! More

Tatoos on exposed skin of service employee frightening. Service employee relied on impersonal texts and calls rather than walking to me, though she knew I was waiting on-site. Rock-and-roll music in the Service employee relied on impersonal texts and calls rather than walking to me, though she knew I was waiting on-site. Rock-and-roll music in the waiting area was so loud I could not even hear the service employee when she called on my phone. More

Oil change and tire rotation and tire alignment all usual services. It went fine as expected usual services. It went fine as expected More

Would have given a 5 but my car was not washed … very disappointed … first time this has ever happened and I would think with the new facility that wouldn’t be a problem. disappointed … first time this has ever happened and I would think with the new facility that wouldn’t be a problem. More

Emily was pleasant, polite, respectful, efficient. A people person for all ages. Car wash good. Mechanic good follow up with video, email, text. A people person for all ages. Car wash good. Mechanic good follow up with video, email, text. More

I was told it was a standard tire rotation plus mx check. Never told there was an oil change until I got the bill. Never told there was an oil change until I got the bill. More

very helpful people especially Randy and he loaned me a pen! the waiting room was so nice pen! the waiting room was so nice More