Walser Toyota

I believed that my heater wasn’t working properly. Although the staff did not think it was faulty, they did check it out and were kind and polite. They said to return if it doesn’t heat when turne Although the staff did not think it was faulty, they did check it out and were kind and polite. They said to return if it doesn’t heat when turned way up. More

8:00 am appointment, didn’t start working on my car until 1:00pm. Had to wait over 5 hours. Ridiculous!! 1:00pm. Had to wait over 5 hours. Ridiculous!! More

Mr. Gavin Frey was very professional and informative at all times. Had patience answering questions with a older girl like me. Walser..110% all times. Had patience answering questions with a older girl like me. Walser..110% More

Very organized service center. Clean waiting room and nice people to work with. A little pricey but very professional. Clean waiting room and nice people to work with. A little pricey but very professional. More

The service department is terrible. I drove up and I counted 16 personnel behind desks and it took over 10 minutes to even be acknowledged. My vehicle was there because of issues with t I drove up and I counted 16 personnel behind desks and it took over 10 minutes to even be acknowledged. My vehicle was there because of issues with the 14” media center. They were unable to resolve my issue but along the way I was laughed at, treated rudely and even asked what I wanted them to do. I was promised one thing by one person and the next was unable to deliver and quite frankly acted like he didn’t even want to try. It is just so poorly run. My wife and I have purchased over 20 vehicles there but this could possibly be my last after the service (lack thereof) I received and how rudely I was treated. Worst experience at a car dealership ever. More

Great. I am wondering why the service interval was changed from 5000 miles to 2500 miles. I am wondering why the service interval was changed from 5000 miles to 2500 miles. More

Car does not meet expectation, It is too flimsy for any off road or even serious snow. off road or even serious snow. More

A headrest was missing from the purchased vehicle. Had to pay to replace a roof rail guard that was missing and another that was not fully seated. The tire-paint-insurance was not thoroughly explained Had to pay to replace a roof rail guard that was missing and another that was not fully seated. The tire-paint-insurance was not thoroughly explained, as insurance turned out to be virtually useless. A service tech never provided any update despite leaving at least four messages requesting an update. More

I always receive five star service. Everyone is so polite and helpful. I receive very personal attention. Michael Alovera has been my main contact person before and he is great! Everyone is so polite and helpful. I receive very personal attention. Michael Alovera has been my main contact person before and he is great! More

I bought a brand new vehicle earlier this year and there was some issues with the cruise control and other issues that popped up. This was all covered under the warranty. Walzer did not want to give me a lo was some issues with the cruise control and other issues that popped up. This was all covered under the warranty. Walzer did not want to give me a loaner vehicle even though I work out of my vehicle to do my job my cruise control was not working at all because of these errors, the guy kept telling me Toyota doesn’t owe for a loaner vehicle understand that, but I’m not just buying from Toyota. I’m buying from Walzer. This isn’t the first time I’ve had a poor experience there whenever I do maintenance there it takes hours and I’m expected to sit there the whole time . More