Walser Toyota

friendly customer service staff, quality work, prompt (got my car done sooner than the time quoted) (got my car done sooner than the time quoted) More

Great experience from reservation to delivery. No pressure to purchase extra stuff, super clear explanations of everything. No pressure to purchase extra stuff, super clear explanations of everything. More

Nice new facility. But never see the same service rep each time i go thete. But never see the same service rep each time i go thete. More

Unfortunately, no tire inspection done but was reported as done. less than 2 week later I replaced all four tires because of wear. as done. less than 2 week later I replaced all four tires because of wear. More

Building is very nice. Very informative staff, expressed empathy over my finances. I am done Very informative staff, expressed empathy over my finances. I am done More

I made an appointment on line for 5,000 mile service and stated that the drivers door edge guard needed to be replaced. When I arrived for the appointment, the coordinator indicated that the door guards we stated that the drivers door edge guard needed to be replaced. When I arrived for the appointment, the coordinator indicated that the door guards were in stock but couldn’t be found and I needed to make a second appointment to come back for that. It would have been better to be told that before I arrived so I could make one appointment to do everything at once particularly because installing a new door edge guard is simple. More

New facility is amazing! Love that I get service videos of the work done. Thank you! Love that I get service videos of the work done. Thank you! More

I feel like they do a good job and are very trustworthy here, but even with making an appointment, an oil change and tire rotation took 1 hour and 40 minutes. They said they were swamped. Isn't that what a here, but even with making an appointment, an oil change and tire rotation took 1 hour and 40 minutes. They said they were swamped. Isn't that what appointments are for? To manage inflow of service requests. Time is valuable to most people and to not respect that is disappointing. Never received the inspection video either as I have in the past for every service appointment. More

I like how easy it is to make a appointment and you were very thorough very thorough More

Sales man was very nice. Bought a use 2018 Sequoia. Test drived it, everything was good. No dash warning lights of anysort. Day that I went to pick it up, see a tire pressure Bought a use 2018 Sequoia. Test drived it, everything was good. No dash warning lights of anysort. Day that I went to pick it up, see a tire pressure light on start up at the dealer. Went to inspect the tires. See a big gash on the right driver side tire. Contacted salesman, and he told me to bring it back to service and he'll have his manager look at it. They couldn't find a replacement. Told me it should be fine driving it home, but just don't drive too much on it. They'll find a resolution for it. Day 2 nevered heard back from them. Have to spend my own money to buy a new set of tires. Tire tech found two tires with punctures in it. Kind of bad when you're as big as walser and claim to be one of the best dealers in MN, but just try to ignore the situation. Just be careful when buying used vehicles from them. I guess they careless about customer safety after they get your money! More