Walser Toyota

We scheduled a time to come in to buy a vehicle with cash. While staff was friendly this process took us several hours with the salesperson bouncing between us and another customer. When it was time to cash. While staff was friendly this process took us several hours with the salesperson bouncing between us and another customer. When it was time to pay the salesperson did not know how to process a cash payment and left us again. We finally figured it out ourselves on our bank app and sought another staff member for Wasler bank routing/account information. After processing the payment ourselves our salesperson was still with another customer and my husband had to leave while I continued to wait to receive our keys. The salesperson dropped a bolt when putting on tags and asked me to drive it to service center to get the tags put on. Also when I got home realized paperwork we'd been given was copied incorrectly and we were missing original documents and we had to go back to get them. I know we bought a used vehicle but I really expected a higher level of customer service when purchasing a $23K vehicle. More

My experience on 9/7/24 with the service department, and again on 9/9/24 was extremely poor. I had scheduled an appointment for 9:50am on 9/7/24, and was told when scheduling that the appointment to replace again on 9/9/24 was extremely poor. I had scheduled an appointment for 9:50am on 9/7/24, and was told when scheduling that the appointment to replace a coupler would take about 2 hours. I had family plans all weekend, so Saturday morning was the only time I had to get the car work done. Upon arrival, I was told that the service center was short staffed and it would take all day to get the work done. I live in Northfield , approximately 40 minutes away so had no clue when I would be able to pick up the car due to other plans for the weekend and work in St. Paul during the week. I left to go to another appointment and was called by the service center to say there would be no way they’d finish the repair that day and offered me a loaner. I returned to the service center to pick up the Tundra loaner. Although the service person at the point of pick up was helpful, we did not do a walk around on the vehicle for damage. I left to get back home for family plans that afternoon. I don’t remember when it was that weekend, but I noticed a crack on the passenger side of the windshield. The crack was about half the width (top to bottom) of the windshield. The service center closed at 4pm on Saturday so there was no one to call to report it to. At no point did anything hit the windshield while I was driving it. I would have heard that and noticed the crack at that point. I returned the truck on Monday, 9/9/24 on my way to work in St. Paul and immediately told the service person who reported to his manager, Chris Schieve. Chris went to look at the truck and told me that my insurance would have to cover it. I asked why when it wasn’t my fault, and Chris responded that all vehicles are checked when returned for damage and the crack wasn’t there before it was loaned to me. I assured him that I wasn’t lying when I said nothing hit the windshield and he simply responded that he wasn’t lying either and the damage wasn’t there when I left with the vehicle. I’m not sure how he knows that when he was not the one who checked the vehicle out to me. Chris said that he didn’t know how I could have missed the crack when driving out of the service center if it was already there, and asked why I didn’t report it right away. I explained that if the crack was there when I left with the truck, I didn’t notice it to report it. Chris hopped in the driver seat and looked directly at the crack and said “how could you have missed that.” Wow! talk about making a customer feel stupid! If this is Walser’s service model, I want nothing to to with this dealership! I was done at that point! I asked Chris for his name when he’d gone back to the desk, and he continued to tell me about how it’s the same as when I rent a vehicle, that I’m responsible for the damage. What he failed to understand is that the crack was either there when I left the service center and I didn’t notice it or it somehow magically cracked while I had it. Nothing hit the windshield that made any kind of noise. The only other possible way that windshield could have cracked would be due to the rapid shift in temperatures between afternoon on Saturday, and Sunday morning. Either way, I struggle to understand how it is my responsibility as I have no control over either situation. I am extremely disappointed in the service I received regarding my car repair after purchasing $62,000 vehicle from you dealership. I would greatly appreciate a response to my comments. Joel Milteer More

Attendant was fine. Jesse UberDriver too.. But his car was really filthy. Almost did not want to sit on passenger seat. Jesse UberDriver too.. But his car was really filthy. Almost did not want to sit on passenger seat. More

Friendly and quick, just needed an oil change, was in and out in under an hour. out in under an hour. More

Great team and all around great service. Very informative of steps along the way. Will be back! Very informative of steps along the way. Will be back! More

Good Place to buy a car. Nice looking facility. The service greeters are needing of training. They do not listen and want to move to the upsale as soon as you walk through t Nice looking facility. The service greeters are needing of training. They do not listen and want to move to the upsale as soon as you walk through the door. Not just blaming Jason C , all of the greeters are that way. More

Had a text confirmation of appointment. When I arrived at the dealership they had no record of it.They got the work done, but it took an additional 45 minutes. Better signage for entrance When I arrived at the dealership they had no record of it.They got the work done, but it took an additional 45 minutes. Better signage for entrance is badly needed. More

I was happy with my service at Toyota yesterday. One thing I like they service is that they remind me my appointment !! One thing I like they service is that they remind me my appointment !! More

Facility is gorgeous. Team was helpful and thorough. Appreciated their explanation of add-ons and what warranties are included. Team was helpful and thorough. Appreciated their explanation of add-ons and what warranties are included. More

The young man helped me get my phone connected to my car after I had a software update on my phone. It took about an hour for my oil change and tire rotation. after I had a software update on my phone. It took about an hour for my oil change and tire rotation. More